Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante

Service Manager

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
283 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

283 Reviews

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283 Reviews of Alfredo (Al) Bustamante

October 21, 2026

Dealership Rating
Employee Rating

I love coming to Germain Honda of Surprise. I always receive fair and great service. More

by LCARD1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Thorpe

Oct 22, 2026

Germain Honda of Surprise responded

Congratulations on your new Honda. Al and our team work hard to provide the ultimate guest experience. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

September 21, 2026

Dealership Rating
Employee Rating

Great service! In and out, on time, without any hassles. Highly recommend and will continue using for all my service needs. More

by Drmsmscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2026

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with your recent visit. We are happy that our team provided a quality and efficient service experience. Best Regards, Sassha Motz General Manager

September 17, 2026

Dealership Rating
Employee Rating

Al is a great service advisor and the mechanics are great—never had to bring car back for same problem! More

by niprev73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Solis

Sep 18, 2026

Germain Honda of Surprise responded

Thank you for your continued business and positive feedback. We are pleased to know that Al has taken great care of you. See you down the road. Best Regards, Sassha Motz General Manager

September 03, 2026

Dealership Rating
Employee Rating

I have always had a pleasant experience with Alfredo in the service department. I recently had to have my vehicle towed to the dealership. Alfredo coordinated a diagnostic check, provided me information an More

by bw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 04, 2026

Germain Honda of Surprise responded

Thank you for sharing your experience! We’re delighted to hear that Alfredo has consistently provided you with pleasant and dependable service. We’re especially glad he was able to coordinate your diagnostic, keep you informed of your options, and get you back on the road quickly. We truly appreciate your continued trust in Alfredo and our service team! Best Regards, Sassha Motz General Manager

August 24, 2026

Dealership Rating
Employee Rating

Excellent service by Alfredo. Always kept me informed on the status of my vehicle. He explained everything very well. More

by hermen.hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2026

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and informative experience with Al and our team. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

August 24, 2026

Dealership Rating
Employee Rating

They did a great job. They even showed me their new check in scanner results so I could understand how it worked. More

by Gina K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2026

Germain Honda of Surprise responded

Our team is certainly dedicated to customer satisfaction, and we are pleased to know it was reflected in your service visit. Thank you for sharing. Best Regards, Sassha Motz General Manager

August 20, 2026

Dealership Rating
Employee Rating

Have requested someone to call me back. They did, but then transferred me to an empty number as far as I can tell. I received two pieces of mail today, one from DMV informing me that my re More

by bridgemaven1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nathan (Nate) Garcia

Aug 21, 2026

Germain Honda of Surprise responded

Hello. Thank you for speaking with me yesterday about the DMV questions you had. I am glad we got this explained and handled for you. Give me a call if you have any questions or need anything in the future. Tracey Ford Sales Manager 602-875-8604

August 20, 2026

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Employee Rating

Fast, professional oil change with friendly service, clear communication, and everything completed correctly and efficiently. More

by frankperez101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2026

Germain Honda of Surprise responded

Thank you for the great feedback! We’re glad you received fast, professional, and friendly service, along with clear communication throughout your visit. We appreciate your business and look forward to serving you again! Best Regards, Sassha Motz General Manager

August 12, 2026

Dealership Rating
Employee Rating

Friendly, nice, didn’t take too long, washed the car my salesman went over what they did and what they recommended More

by bb99437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2026

Germain Honda of Surprise responded

We thank you for allowing our team the honor of assisting with your automotive needs. Your business and kind recommendation mean so much to us all. Best Regards, Sassha Motz General Manager

August 12, 2026

Dealership Rating
Employee Rating

Wonderful and quick service. Alfredo was very professional, informative and helpful. Will come back again. More

by sarahannne42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2026

Germain Honda of Surprise responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience with our team. We appreciate your support and look forward to serving you again! Best Regards, Sassha Motz General Manager

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