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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
581 Reviews

581 Reviews of Germain Honda of Surprise - Service Center

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April 04, 2025

George was professional, knowledgeable, helpful and kind. I couldn't ask for better service and I never felt rushed. All my needs were addressed even if they weren't scheduled. From Liz in parts to George to More

by maxdenhanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Card
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager?, George Haslerig
Apr 07, 2025 -

Germain Honda of Surprise responded

Thank you for trusting our team with the care of your Honda CRV. Our focus in on delivering only the best to our valued guests. See you down the road. Best Regards, Sassha Motz General Manager

April 03, 2025

The staff was friendly and the team provided great service. I will be coming back to this Honda. More

by ecs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your recent service experience. Our team looks forward to continuing to ensure your complete satisfaction going forward. Best Regards, Sassha Motz General Manager

April 03, 2025

Excellent and speedy service. Please don’t make me write a word minimum, I don’t like it. More

by jackofallstyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction is our ultimate goal. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

April 03, 2025

Pleasant and spacious waiting area. Quiet enough to read a book. Free snacks and water. Never crowded. Quick enough service. Time passes fast. More

by georgecedwards
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

We are happy your enjoyed a quality and comfy visit during your recent service experience. Best Regards, Sassha Motz General Manager

April 03, 2025

George was amazing! Very friendly and kept me in the loop with the progress, even plugged my tire for free!!! More

by wyatt2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 04, 2025 -

Germain Honda of Surprise responded

Our team is happy that your visit met if not exceeded your expectations. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

April 03, 2025

Todo muy bien desde que entras hasta que entrgan El carro.gracias por Todo.recomendado More

by rubencuevas.0557
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kihara
Apr 04, 2025 -

Germain Honda of Surprise responded

Le agradecemos que se tome el tiempo para compartir su experiencia y para su negocio. Saludos, Sassha Motz Gerente General

April 03, 2025

George was friendly, knowledgeable and helpful. He got our car serviced quickly and for the price quoted. I look forward to working with him again. More

by glennbusard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 04, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive experience with George. We are pleased to know he provided you with quality and efficient service as you should expect from us here at Germain. Best Regards, Sassha Motz General Manager

April 03, 2025

I really appreciated being greeted by Maria. She listened to my requests and answered all my questions. She let me know approximately how long my wait would be, which I appreciated. She also pro More

by Lynkonstant
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

We appreciate your kind review. It is always in our best interest to be able to provide exceptional and extraordinary experience for you. Please come back and see us soon! Best Regards, Sassha Motz General Manager

April 03, 2025

Our Honda CRV hybrid needed a normal maintenance service. I was immediately met at the dealership and our vehicle was serviced, washed and I was leaving within one hour. Outstanding customer service. More

by annlueckeman
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Germain Honda of Surprise responded

We thank you for sharing your positive and efficient service experience. See you down the road. Best Regards, Sassha Motz General Manager

April 03, 2025

Great experience. Got in right at my appointment time. George is great to work with. Got my oil change and tire rotation finished quickly, and hopefully fixed a rec More

by rs.garrett1979
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 04, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with George and our service team. Your complete satisfaction is our goal. Best Regards, Sassha Motz General Manager

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