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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
542 Reviews

542 Reviews of Germain Honda of Surprise - Service Center

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March 18, 2025

Going to a dealership is not one of my favorite things to do. But George was amazing and made it very easy. More

by lynnearp
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Germain Honda of Surprise responded

Our team appreciates your business and kind words. George is focused on customer satisfaction and we are pleased to know he took great care of you. Best Regards, Sassha Motz General Manager

March 18, 2025

As usual, the exceptional service and outstanding service representative provided me with top-notch care and attention. I am extremely satisfied and will gladly recommend Germain Honda of Surprise to anyone More

by excaliberz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

We're happy you found Nate to be so supportive and caring during your experience here at Germain Honda of Surprise. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. From all of us here at Germain, we thank you for your service. Have a great day! Best Regards, Sassha Motz General Manager

March 18, 2025

Professional, friendly service. I had a recall done on my 2024 Accord for a fuel pump issue. Everything was okay. More

by leahy1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain for your automotive recall needs. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

March 18, 2025

Nathan is kind and informative, this is only my third time bringing my car in, twice for service and everything was great, I look forward to many years of serving my CRV with them. More

by rusti1524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in our team are greatly appreciated. We look forward to a long and lasting relationship. Best Regards, Sassha Motz General Manager

March 17, 2025

Service staff do a great job of taking care of both of our Honda's. More

by solo1950s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

Apr 25, 2025 -

solo1950s responded

I trust the service staff to take care of my truck and car. They seem to do a fairly good job of that. I have had to bring both my truck and car back for service that was doing incorrectly i few times. Over all I believe they try to do a good job. Thanks to Nathan for his over seeing of the jobs that are done by the service department. He is a great service advisor.

March 17, 2025

They assist us very fast and they give us information clear. The dealership have a good environment. More

by Franklindhgonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

March 17, 2025

Al Bustamante is my service writer. I trust him! He keep me coming back. Thank you More

by benwhitehead3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Al and our team means so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

March 17, 2025

Professional and quick with servicing car. Will be back for future service. There’s a 15 word minimum so I’m typing some more. More

by Bsplikat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

We appreciate you taking the time to leave our team this kind review. Best Regards, Sassha Motz General Manager

March 17, 2025

Oil change and tire rotation was completed in an hour. Waiting area was comfortable Much appreciated More

by maryannemortensen03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain of Surprise for your service needs. We are happy your enjoyed a positive and comfy visit. Best Regards, Sassha Motz General Manager

March 17, 2025

Maria was excellent. The waiting room was nice. I don’t have anything else more to say. More

by garyeproch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

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