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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
598 Reviews

598 Reviews of Germain Honda of Surprise - Service Center

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February 24, 2025

Nate is the best advisor I’ve work with. He is personable, knowledgeable and all-around respectful. Treated me like family and I truly appreciate it More

by keiontaebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Germain Honda of Surprise responded

As a family-owned business we take pride in treating our guests like family. We truly appreciate your business and we look forward to serving you again in the future. Nate and the entire Honda team will be here if you need anything. Best Regards, Sassha Motz General Manager

February 24, 2025

Good basic work ethic from first encounter with maintenance service rep to final invoice - my accord was well cared for More

by jamiesonvaneaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Germain Honda of Surprise responded

Ensuring a quality service experience is our #1 priority. Thank you for sharing. Best Regards, Sassha Motz General Manager

February 24, 2025

Outstanding sales service and professionalism. I judge Germaine Honda the finest car agency I have ever dealt with. Rober is first and foremost Interested in selling cars but acts like a long time More

by Bill Canavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pitman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Germain Honda of Surprise responded

Our sales and service teams work hard to ensure a quality experience at every touchpoint. Al and Robert will be honored to learn of your kind words as we know they enjoy assisting you and look forward to working with you in the future. Best Regards, Sassha Motz General Manager

February 24, 2025

Robert was professional and kept me informed. Great service advisor. Facility clean and comfortable. He made me feel like I was a valued customer. More

by Peoria Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Germain Honda of Surprise responded

Peoria, thank you for sharing positive feedback on Robert! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Robert provided for you. We look forward to your next visit! Best Regards, Sassha Motz General Manager

February 24, 2025

Everything at Honda Surprise is always very cordial and helpful. They take good care of me and my car. More

by sandy.lasica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2025 -

Germain Honda of Surprise responded

Thank you for trusting us with the care of your Honda. Best Regards, Sassha Motz General Manager

February 23, 2025

The service department at Germain Honda of Surprise is excellent! I've always received great service and found the staff to be very helpful. One employee in particular, Alfredo, has always been friendly, More

by bdickey51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. We know Sl enjoys assisting you with your automotive needs and is always available to support you throughout your ownership experience. Best Regards, Sassha Motz General Manager

February 22, 2025

Very kind and explained everything to me. I would definitely recommend him to any friends that use your dealership. More

by SJTMAIL2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Feb 24, 2025 -

Germain Honda of Surprise responded

We are happy to know your visit was the quality and informative experience you should come to expect from us here at Germain. Best Regards, Sassha Motz General Manger

February 22, 2025

All staff was great adressed the points of the van. They were communicative throughout the service and professional More

by carlos.gandiaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Germain Honda of Surprise responded

Thanks for letting us know how satisfied you were with our team's assistance! We're glad they provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Best Regards, Sassha Motz General Manager

February 22, 2025

It was a Great Experience & the Staff were very Professional. I would highly recommend Germain Honda to my friends and family when they get their New or Used Car. More

by Rod R. Camacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Germain Honda of Surprise responded

It means so much to us all that you enjoyed working with our team and are comfortable recommending us to friends and family. Best Regards, Sassha Motz General Manager

February 21, 2025

Overall great customer service. I am glad I got a different person to work with. I just wish the service department would not mess with my settings. More

by joyce_henneman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Germain Honda of Surprise responded

We thank you for sharing your experience and have forwarded your feedback to our service manager for his review. Best Regards, Sassha Motz General Manager

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