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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
594 Reviews

594 Reviews of Germain Honda of Surprise - Service Center

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June 14, 2025

Kevin did an excellent job attending to all details for my vehicle and services it needed. More

by Wendyabbott13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 16, 2025 -

Germain Honda of Surprise responded

We are pleased to know that Kevin ensured you and your Honda were a top priority and provided a quality guest experience. Best Regards, Sassha Motz General Manager

June 13, 2025

Kristina was very helpful and accepted me without a reservation. I will definitely keep German Honda on my list for future service appointments. More

by texmex4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing your positive experience with Kristina. We hope for the opportunity to work with you again. Best Regards, Sassha Motz General Manager

June 13, 2025

Kevin was super helpful and friendly and took care of what we needed. The Uber service was great too! More

by sandrakokisrael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 16, 2025 -

Germain Honda of Surprise responded

Thank you for your business and your kind words on Kevin. We look forward to being of service to you for many more years. Best Regards, Sassha Motz General Manager

June 13, 2025

Germain Honda cares about the customer. My service advisor, Nathan, made sure I was getting the proper services to my vehicle. I appreciate it! More

by dtimhuff76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Honda of Surprise responded

Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. Nate will be honored to learn of your kind words. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

June 13, 2025

Robert is great! he explains everything and let you know what might need to be taken care of at the next service. More

by kleiners2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Germain Honda of Surprise responded

Our goal is to ensure a positive guest experience and ensure you and your Honda stay safely on the road. Best Regards, Sassha Motz General Manager

June 13, 2025

Kevin was awesome! Last visit was not so good but this one was amazing and very attentive. More

by ctwhite322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
Jun 16, 2025 -

Germain Honda of Surprise responded

Thank you for allowing us to turn your previous experience around and for highlighting Kevin in this kind review. Best Regards, Sassha Motz General Manager

June 12, 2025

Kevin helped me with my much needed air conditioner issue in a very timely manner and kept me updated along the way. More

by Ernieandcrystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jun 13, 2025 -

Germain Honda of Surprise responded

We are pleased to know your enjoyed a positive and informative service experience with Kevin and our team. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

June 12, 2025

Kevin was polite, helpful and patient. He answered my questions thoroughly explaining the answer. He was great..a keeper!! More

by sheilaray5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Honda of Surprise responded

Thank you for sharing. We are pleased to know that Kevin and our team took great care of you. See you down the road. Best Regards, Sassha Motz General Manager

June 12, 2025

Excellent service. Kept me apprised of the service progress, went over all inspections and recommended what I would need in the future More

by beach44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Honda of Surprise responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Best Regards, Sassha Motz General Manager

June 12, 2025

The overall experience was phenomenal, their time management was great, and the level of service was also great. More

by tomchen1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and efficient service experience. Our team works hard to ensure a quality experience for all. Best Regards, Sassha Motz General Manager