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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
722 Reviews
Call Service Center (602) 780-3495

722 Reviews of Germain Honda of Surprise - Service Center

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August 22, 2025

Fast and friendly service! !! Kevin Proo is one of the vast people on staff!!! Thank you. More

by MICHAELM0721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connner with the long hair!!!
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Aug 22, 2025 -

Germain Honda of Surprise responded

We thank you for your business and for highlighting Kevin in this kind review. We know he looks forward to continuing to assist with your automotive service needs. Best Regards, Sassha Motz General Manager

August 22, 2025

Alfredo has been awesome as usual. Knowledgeable, helpful, and giving great advice. The service was quick and friendly. More

by Miss Vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your overall positive experience. See you next time. Best Regards, Sassha Motz General Manager

August 21, 2025

The car I bought a while back is exactly what I was looking for, and the staff are extremely friendly More

by rcwiklik2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Pierre Rachid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Germain Honda of Surprise responded

Thank you so much for your positive review and recommendation! We are overjoyed that our team could be of assistance to you and ultimately get you into a vehicle that you love! Best Regards, Sassha Motz General Manager

August 21, 2025

I go to the one in Surprise because it is easier, however the service for an oil change took almost 3 hours. They found a nail in my tire so they did fix but next time I need a oil change I'll go to OilCan More

by beverlyduell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Germain Honda of Surprise responded

Thank you for your business and feedback regarding your recent oil change experience. We are truly sorry to hear about the extended wait time you encountered during your visit. That's certainly not the efficient service we strive to provide. We understand how valuable your time is and regret that we fell short on this occasion. We are committed to providing timely and excellent service. We would appreciate the opportunity to learn more about your specific experience. Please contact our service manager, Todd Forbis at 520.873.7963 or tforbis@germaincars.com at your earliest convenience. Thank you again for your valuable feedback, and we look forward to hearing from you soon. Best Regards, Sassha Motz General Manager

August 19, 2025

Easy making an appt. Good service. Updates while you wait. Good customer service. Clean place More

by bruno2750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing your overall satisfaction with Al and our team. Best Regards, Sassha Motz General Manager

August 19, 2025

Kevin was very helpful and even followed with a phone call to see if I was happy with my service More

by Miketnmaxc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to leave Kevin this kind review. We are thrilled he took great care of your during and after your service visit. Best Regards, Sassha Motz General Manager

August 19, 2025

Maria made sure to use the least cost option. Appreciate her care and professional approach. More

by rgonzalesatrandc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2025 -

Germain Honda of Surprise responded

We thank you for leaving Maria this positive feedback. Your business and trust in her to know she has your best interest at heart means so much to us all. Best Regards, Sassha Motz General Manager

August 18, 2025

This is the 4th time we have had our car serviced here. Alfredo is our service person that has always been responsive to our needs and always makes sure our questions are answered. More

by mchong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

Germain Honda of Surprise responded

Thank you for your awesome feedback on our dealership team. It is always our pleasure to deliver the best experiences for our valued guests, and we're thrilled to be your ideal dealership. Thanks for always choosing Germain Honda. Best Regards, Sassha Motz General Manager

August 18, 2025

Kristina explained things very professionally and in a way I understood! She called me when they found something and gave me some options which was so helpful! More

by diller477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know that Kristina and our team took great care of you. Ensuring our guests complete satisfaction is our goal. Best Regards, Sassha Motz General Manager

August 18, 2025

Excellent customer service. Flawless service to delivery. Alfredo was excellent, explained all work with a clear understanding. More

by tkgumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2025 -

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Al provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

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