Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
220 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

220 Reviews

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220 Reviews of Kevin Proo

October 01, 2026

Dealership Rating
Employee Rating

Kevin Proo provided outstanding service for my Honda. Prompt and complete service with no hiccups. More

by seanare
Service Price Transparency
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Recommend Dealer
Yes

September 16, 2026

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I was very pleased with this dealership the people are very knowledgeable friendly and very courteous they made my experience very pleasant More

by donnawincek
Service Price Transparency
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Recommend Dealer
Yes
Sep 17, 2026

Germain Honda of Surprise responded

Thank you for sharing such kind words about our team. They work hard to ensure our guests receive only the best in customer care. Best Regards, Sassha Motz General Manager

September 11, 2026

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Good service, explain and provided documents on what service was performed. Also showed photos on how the service was done. More

by gwwarden
Service Price Transparency
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Recommend Dealer
Yes
Sep 14, 2026

Germain Honda of Surprise responded

Your business and kind words are truly appreciated. Our team is committed to ensuring a positive guest experience, and we thank you for highlighting their efforts. Best Regards, Sassha Motz General Manager

September 11, 2026

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Once again Kevin was able to take an unplanned battery failure and get me in the next day and get me a new battery covered under warranty. While there it was time for the rear differential fluid change. I More

by gwsgar81
Service Price Transparency
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Recommend Dealer
Yes
Sep 14, 2026

Germain Honda of Surprise responded

Thank you for sharing another wonderful experience! We’re so glad Kevin was able to accommodate your unexpected battery issue and get you back on the road quickly, while also taking care of your scheduled differential service. We truly appreciate your continued trust and your kind words about Kevin. We’ll be sure to share your recognition with him—he is a valued member of our team! Best Regards, Sassha Motz General Manager

September 10, 2026

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Very clean and organized. Friendly staff. Nice waiting room. I can usually find a coupon on their website to save a little. More

by FRANK_MERLINO
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Recommend Dealer
Yes

Other Employees Tagged: Robert Solis

Sep 11, 2026

Germain Honda of Surprise responded

Our team is honored by your business and kind words. We look forward to our continued relationship. Best Regards, Sassha Motz General Manager

September 02, 2026

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Brought my Passport in to have the battery replaced. Kevin greeted me at the service area and got my car worked on immediately. The work was completed quickly and I was back on the road within an hour. More

by LK
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Recommend Dealer
Yes
Sep 03, 2026

Germain Honda of Surprise responded

Thanks for taking the time to review your service experience! We're happy that Kevin got you safely back on the road in a timely manner. We hope you'll continue to choose Germain Honda for all your automotive needs! Best Regards, Sassha Motz General Manager

August 29, 2026

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Smooth transaction, service advisor was the best, everyone was on top of their game, we will be back !! More

by LAJINNY
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Recommend Dealer
Yes
Aug 31, 2026

Germain Honda of Surprise responded

Your business and kind words are greatly appreciated. Thank you for choosing Germain for your automotive service needs. See you down the road. Best Regards, Sassha Motz General Manager

August 29, 2026

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I had a good experience with the purchase of my new Honda 2026 Sport Touring AWD vehicle and with the trading in of my Honda 2020 Honda Touring CRV, which I purchased from what was formerly known as Honda o More

by stixrw
Sales Price Transparency
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Recommend Dealer
Yes
Aug 31, 2026

Germain Honda of Surprise responded

Thank you for sharing your positive experience with us! We’re delighted to hear that you were pleased with your new Honda Sport Touring AWD and your trade-in experience. It’s especially wonderful to know that Kevin Proo took the time to answer your questions and provide additional guidance on your new vehicle’s features. We truly value your continued trust and look forward to providing you with the same excellent service for years to come! Best Regards, Sassha Motz General Manager

August 17, 2026

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Easy to schedule and work done in a timely manner. Service advisor was helpful and kept me informed of progress. More

by calvin.hazlewood
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2026

Germain Honda of Surprise responded

Thank you for your feedback! We’re glad to hear scheduling was easy, your service was completed promptly, and your advisor kept you informed throughout the process. We truly appreciate your business and look forward to serving you again! Best Regards, Sassha Motz General Manager

August 15, 2026

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Kevin, the service rep, was exceptional. Polite, professional, friendly. Went out to the car with me afterwards to help set a few features I needed help with and answer questions I had abo More

by leoncqb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

Germain Honda of Surprise responded

Thank you for the wonderful feedback! We’re thrilled to hear Kevin provided exceptional service and went above and beyond to make sure all your questions were answered. We’re glad you drove away happy and truly appreciate your kind words. We’ll be sure to share your recognition with Kevin! Best Regards, Sassha Motz General Manager

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