Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
215 Reviews

Languages Spoken

English English

Spanish Spanish

4.9

215 Reviews

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215 Reviews of Kevin Proo

September 02, 2026

Dealership Rating
Employee Rating

Brought my Passport in to have the battery replaced. Kevin greeted me at the service area and got my car worked on immediately. The work was completed quickly and I was back on the road within an hour. More

by LK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2026

Germain Honda of Surprise responded

Thanks for taking the time to review your service experience! We're happy that Kevin got you safely back on the road in a timely manner. We hope you'll continue to choose Germain Honda for all your automotive needs! Best Regards, Sassha Motz General Manager

August 29, 2026

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Employee Rating

Smooth transaction, service advisor was the best, everyone was on top of their game, we will be back !! More

by LAJINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2026

Germain Honda of Surprise responded

Your business and kind words are greatly appreciated. Thank you for choosing Germain for your automotive service needs. See you down the road. Best Regards, Sassha Motz General Manager

August 29, 2026

Dealership Rating
Employee Rating

I had a good experience with the purchase of my new Honda 2026 Sport Touring AWD vehicle and with the trading in of my Honda 2020 Honda Touring CRV, which I purchased from what was formerly known as Honda o More

by stixrw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 31, 2026

Germain Honda of Surprise responded

Thank you for sharing your positive experience with us! We’re delighted to hear that you were pleased with your new Honda Sport Touring AWD and your trade-in experience. It’s especially wonderful to know that Kevin Proo took the time to answer your questions and provide additional guidance on your new vehicle’s features. We truly value your continued trust and look forward to providing you with the same excellent service for years to come! Best Regards, Sassha Motz General Manager

August 17, 2026

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Employee Rating

Easy to schedule and work done in a timely manner. Service advisor was helpful and kept me informed of progress. More

by calvin.hazlewood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

Germain Honda of Surprise responded

Thank you for your feedback! We’re glad to hear scheduling was easy, your service was completed promptly, and your advisor kept you informed throughout the process. We truly appreciate your business and look forward to serving you again! Best Regards, Sassha Motz General Manager

August 15, 2026

Dealership Rating
Employee Rating

Kevin, the service rep, was exceptional. Polite, professional, friendly. Went out to the car with me afterwards to help set a few features I needed help with and answer questions I had abo More

by leoncqb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

Germain Honda of Surprise responded

Thank you for the wonderful feedback! We’re thrilled to hear Kevin provided exceptional service and went above and beyond to make sure all your questions were answered. We’re glad you drove away happy and truly appreciate your kind words. We’ll be sure to share your recognition with Kevin! Best Regards, Sassha Motz General Manager

August 14, 2026

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Employee Rating

Woke up in the morning to my brake lights being on all night. At 630AM I was waiting outside the Honda dealership for Help either in shutting them off or replacing them or finding out what was wrong. 3 h More

by grahamkb0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2026

Germain Honda of Surprise responded

Thank you for the wonderful feedback! We’re glad our team was able to quickly diagnose and resolve the issue and get you safely back on the road. We truly appreciate your trust in our expert technicians and staff, and we’re grateful to be your dealership of choice! Best Regards, Sassha Motz General Manager

August 11, 2026

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Employee Rating

I was able to get a same day appointment and my car was ready on time. The advisor was thorough and very polite. Thank you! More

by melshane15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team can assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

August 10, 2026

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Employee Rating

Nice, friendly staff. Clean waiting room. Work done in a timely manner. Enjoyed working with Kevin Proo. More

by mbphil314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Germain Honda of Surprise responded

Your overall satisfaction is our top priority. We are delighted to know that your visit met, if not exceeded, your expectations. Best Regards, Sassha Motz General Manager

August 10, 2026

Dealership Rating
Employee Rating

I was very pleased with the friendly attention I was given by Kevin. He was through with reporting the status of my car and what needed to be done. I enjoyed working with him. More

by Jlaats01
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Aug 11, 2026

Germain Honda of Surprise responded

We know Kevin enjoyed assisting you with your automotive service needs, and we are happy to know he continues to provide our guests with thorough and informative service. Best Regards, Sassha Motz General Manager

August 04, 2026

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Employee Rating

The dealership is nice and the location is also in a perfect area. It was clean and also the bathrooms. More

by Josemartinezjr17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

Germain Honda of Surprise responded

Thank you for trusting our team with your automotive service needs. Your business and kind words mean so much to us all. Best Regards, Sassha Motz General Manager

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