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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
722 Reviews
Today: 6:30 AM - 6:00 PM Open Now
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722 Reviews of Germain Honda of Surprise - Service Center

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April 07, 2025

Took longer than expected but was otherwise perfect. I would recommend this dealership for servicing. More

by grblanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive experience with us. It is our pleasure to serve you and we hope that you do not hesitate to let us know if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

April 07, 2025

Everyone was great and fast service too! I walked in and was helped right away. I sat down and before I knew it everything was completed. More

by charlesmillerj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
Apr 08, 2025 -

Germain Honda of Surprise responded

Our team works hard to ensure a quality and efficient service experience for our valued guests. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

April 07, 2025

Clean, and efficient. Very happy with the outcome , plus they finished the job ahead of time!! More

by patntrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

We are happy our team met if not exceeded your expectations. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

April 07, 2025

Robert provides very good service Knowledgeable and helpful Remembers your name and why you are there More

by nickyharward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

Thanks for the awesome feedback on your service visit! We hope you'll continue to choose Germain Honda for your automotive needs. Best Regards, Sassha Motz General Manager

April 07, 2025

Robert was very professional and acknowledgeable. His assistance and customer service was beyond outstanding. Made the experience smooth, made sure we were taken care of. More

by ellisohana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

Thank you for your business and your kind words on Robert. We look forward to being of service to you for many more years. Best Regards, Sassha Motz General Manager

April 07, 2025

Kristina is kind, friendly, and helpful with getting my warranty suv issue resolved. Im so grateful for all her help. More

by pamala08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Surprise responded

Your business and positive feedback of your experience with Kristina are greatly appreciated. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

April 07, 2025

I'm sorry but I don't mind doing the survey but I hate writing a review. If you want me to continue to do your survey's but demand I give a review I won't do anything. More

by labrava53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your automotive needs and for your feedback. Best Regards, Sassha Motz General Manager

April 07, 2025

I was charged $885 for 2 hours of labor to fix the A/C. Also, the inspection sheet showed that both my engine and in cabin air filters were dirty and needed to be replaced. I replaced both filters 2 weeks More

by mavid20
Recommend Dealer
No
Employees Worked With
Nate Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Germain Honda of Surprise responded

We sincerely appreciate your candid feedback. The best and only way for us to continue to grow and improve is for our guests to let us know when we have fallen short of their expectations. We appreciate you taking the time to speak with our Service Manager David regarding your concerns and allowing him to review the pictures and our recommendations with you. Our goal is to ensure a positive and trustworthy experience for our valued guests. If you have any further questions or concerns we are here to support you throughout your ownership experience. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

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April 07, 2025

Professional Predictable Proficient I have no more to write in this segment if you don't mind More

by cllang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

Thank you for your business and positive feedback on your service visit. Best Regards, Sassha Motz General Manager

April 05, 2025

Exellent job by Robert, he explained all the job was done, and clearly answered all my questions. More

by el20juanito
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction is our priority. We are happy your enjoyed a positive and informative visit. Best Regards, Sassha Motz General Manager

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