Germain Honda of Surprise - Service Center

They serviced my vehicle in a timely manner and applied a discount to my total. discount to my total. More

My Honda accord 2019 car was called in for a recall from Honda. I booked an appointment and arrived on time. When waiting in the car the associates helped 2 people behind me first because they got out of th Honda. I booked an appointment and arrived on time. When waiting in the car the associates helped 2 people behind me first because they got out of their cars and complained when only waiting 5 minutes. 20 minutes went by and when I asked for help the gentleman told me go in and get help. I walked in waited then finally was acknowledged. I dropped off at 12 and when they were getting ready to close I called to see what was going on, they stated oh your car has been done and I finally went to go get my car. The service is horrible stay away unless you have to go in. More

Recent service was very good. Previous appt was very disappointing as I was told cancelled upon arrival due to no parts.. Previous appt was very disappointing as I was told cancelled upon arrival due to no parts.. More

I had work done to address emissions issues that I thought was gonna cost me, but Germain backed up previous work and replaced my plugs and took care of everything - no charge. That never seems to ha thought was gonna cost me, but Germain backed up previous work and replaced my plugs and took care of everything - no charge. That never seems to happen these days... good to know there is a company that can be trusted when it comes to automotive issues. More

Love how much information i was given so i could see what was fixed on my honda. Nathan was laidback kind and professional was fixed on my honda. Nathan was laidback kind and professional More

Germaine Honda is a great dealership with a geat service team, Nate in the service department is awesome and knowledgeable. team, Nate in the service department is awesome and knowledgeable. More

Nathan was extremely patient with me trying to have my car serviced from work. He was willing to wait for me to get off work. car serviced from work. He was willing to wait for me to get off work. More

The parts service people are always helpful in getting the requested items. I will continue to return and support these good people. the requested items. I will continue to return and support these good people. More

I really hate this place. That is all I have to say about Germain Honda go to another location. That is all I have to say about Germain Honda go to another location. More

The service rep always seems to make excuses and not take my concerns seriously. Latest example: my car alarm never beeped until I took the car in for service. I LIKED it that way. The horn is annoying. NOW, my concerns seriously. Latest example: my car alarm never beeped until I took the car in for service. I LIKED it that way. The horn is annoying. NOW, it beeps at random times, like sometimes when I turn off the ignition or put the car in park. I asked the rep to put it back the way it was. All I got was excuses: the service they did wouldn't have affected the alarm at all; there's no way the alarm is beeping when I turn off the ignition; it's not their fault, it's not their problem. So he won't take responsibility, dismisses my concerns, and even tells me the car isn't doing what I HEAR it doing! What my entire family hears it doing. He dodges or doesn't really answer my questions. Gives me pat answers that are non-answers. I ask specific questions and expect to be answered like a grown up, not given platitudes. Dealerships already have a bad reputation of ripping people off. Tactics like this reinforce that stereotype and make me concerned that I'm getting ripped off. It REALLY makes me hate the dealership and distrust the service staff. I feel like I have to send my husband in to get repairs done, because I get dismissed. What is this, 1960? I thought we were beyond all this... More