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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
545 Reviews

545 Reviews of Germain Honda of Surprise - Service Center

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May 15, 2025

Always a great experience. Very professional and customer oriented. They never take you or your business for granted. More

by curtandsharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

We would like to thank you for your recommendation and for this 5 Star review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Honda with only the best there is to offer. Best Regards, Sassha Motz General Manager

May 14, 2025

Very helpful and friendly staff. Comfortable and spacious waiting area (showroom), with clean restrooms and coffee too! More

by tom@swatsoft.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
May 15, 2025 -

Germain Honda of Surprise responded

Thank you for providing feedback on your recent experience at Germain Honda of Surprise. We take pride in providing a clean and inviting space for all of our guests, so our team appreciates that you noticed. We are also pleased to know that George took great care of you. We look forward to seeing you again soon! Best Regards, Sassha Motz General Manager

May 13, 2025

Kristina Miranda has now helped me out twice recently. Her knowledge and service has been great. She was able to get me scheduled in the second time based on my timeline. She also responded to question More

by chellers1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Germain Honda of Surprise responded

Thank you! We're happy to hear that Kristina made sure your car was well taken care of, and that it was a smooth, hassle-free experience. We appreciate your business and look forward to working with you again in the future. Best Regards, Sassha Motz General Manager

May 13, 2025

I believe that the service try's to do a good job servings my Honda's. I had to return them a few times to make repairs after being services. Mostly over look items that were not done. Nathan Garci More

by solo1950s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

May 13, 2025

They didn't do a good job. Tire had a.nail.in it and they said tire was fine. More

by beege516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

We are disappointed to hear of your negative experience, as this is certainly not the quality of service that we aim to provide. Our customers' confidence is important to us, and we would be more than happy to personally address your concerns. Please feel free to our Service Manager, David McKee at 602-875-8650 and allow him the opportunity to assist. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

May 12, 2025

Roberts the best. Friendly, personable, and knows his stuff. Every time I come he's right out there with his friendly face. Thanks Robert More

by tug65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback about your experiences with Robert are greatly appreciated. See you next time. Best Regards, Sassha Motz General Manager

May 12, 2025

Nathan is always awesome to work with, always outstanding sales and service. I will only bring my Honda to Nathan. More

by wcrjr8055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in Nathan and our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

May 10, 2025

Everyone in service is so friendly! I’ve been coming here for years. This last service I had very little wait time and felt well taken care of! I have the choice of what dealership I ta More

by t_beara2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Al and the Germain Honda team are greatly appreciated. Best Regards, Sassha Motz General Manager

May 10, 2025

Outstanding sales and service. And the only honda dealer in this area I would consider doing business with. More

by Bill Canavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Your business and trust in our sales and service teams are greatly appreciated. Thank you for being a loyal Honda and Germain customer. See you down the road. Best Regards, Sassha Motz General Manager

May 09, 2025

Great and speedy service. Maria kept us apprised of the inspection, needed repairs, and when the vehicle was ready for pick up. We appreciated how friendly and knowledgeable s More

by alyssafarrell57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Thank you for letting us know your appointment was handled seamlessly by Maria and the Honda team. We hope you won't hesitate to reach out when we may be of service to you again. Best Regards, Sassha Motz General Manager

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