Back

Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
631 Reviews

631 Reviews of Germain Honda of Surprise - Service Center

Sort by
June 27, 2025

One service agent said I wouldn't be charged extra for the coolant because I was getting a coolant flush, but I did get charged for the extra coolant. More

by cle1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jul 02, 2025 -

Germain Honda of Surprise responded

We thank you for your business and apologize for any confusion. Please contact our Service Manager, Todd Forbis at 520-873-7963 to see how he may assist. Best Regards, Sassha Motz General Manager

June 27, 2025

They are always courteous, though, knowledgeable, brave, clean, honest, reverent, to do their duty to God and country. There, 15 words. More

by gary_m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Best Regards, Sassha Motz General Manager

June 27, 2025

Had a 1:00 PM appointment for a brake pin recall. I took a walk to the local market and by the time I came back the inspection had been completed. I like the prompt service. More

by gidra150
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad our team's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

June 27, 2025

I've been coming to this dealership for about the last 3 years, been pretty satisfied with them More

by lcsurprise1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

June 26, 2025

Great customer service and was efficient in getting my vehicle completed. I would happily take my vehicle back there again for any service work! More

by Bnguyenphotography
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain for your automotive service needs. Our team appreciate your business and we look forward to building a long and lasting relationship. Best Regards, Sassha Motz General Manager

June 25, 2025

Very friendly and I should always be able to get my crv serviced because of the hours you are open. More

by rpetersonf16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Germain Honda of Surprise responded

We appreciate your business and positive feedback. Our team looks forward to our continued relationship. Best Regards, Sassha Motz General Manager

June 25, 2025

Very professional, transparent and efficient. The appointment process was easy, the waiting area provided wifi and power to for email and or business. Coffee and water was also available. very s More

by brianmena15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. We are happy you enjoyed a quality guest experience and enjoyed the amenities we offer while you waited with us. see you next time. Best Regards, Sassha Motz General Manager

June 24, 2025

They were very good and quick. They were very good and quick. They were very good and quick. More

by mr.gerry.white
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Germain Honda of Surprise responded

We appreciate you taking the time to share your positive and efficient service experience. Best Regards, Sassha Motz General Manager

June 24, 2025

Alfredo gave wonderful service during my last visit. Good communication,helpful and on time service. More

by pthompson14937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Al's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

June 23, 2025

Very nice service. My car was wash. The service Manager took time to talk to me. And the service advisor was great. Thanks More

by donnievtanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Germain Honda of Surprise responded

Your business and positive feedback are greatly appreciated. Please let our team know if there is anything further we may assist with. Best Regards, Sassha Motz General Manager

...
4
...