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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
644 Reviews
Today: 6:30 AM - 6:00 PM Open Now
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644 Reviews of Germain Honda of Surprise - Service Center

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July 03, 2025

Hospitality and respect towards me and the vehicle. Great response from the service helper. Love it More

by narsareddyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 16, 2025 -

Germain Honda of Surprise responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Best Regards, Sassha Motz General Manager

July 03, 2025

How is wonderful to deal with. He’s a pleasant individual when I bring my car in. More

by auntymon1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Germain Honda of Surprise responded

Your business and kind words for Al are greatly appreciated. We are pleased to know he takes great care of you. Best Regards, Sassha Motz General Manager

July 03, 2025

It is a dealership that was trusted by my late father. He had been going there for 9+ years. More

by SAzChuckster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Germain Honda of Surprise responded

Our team is sorry for your loss and are honored to have earned your late father's trust. We hope to do the same with you and look forward to building a long and lasting relationship. Best Regards, Sassha Motz General Manager

July 02, 2025

They don’t want to help there customers and go against them and also get you into a car they want you to be in . You get nothing you want ! More

by Dylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

I was supposed to get a two free oil changes, this did not happen on two levels. One was over mileage, the other was expired because of the month. I was told NOT to schedule until maintenance light came o More

by lroepic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

lroepic responded

My frustration and disappointment following my recent visit to your service department recently. I was told I was eligible for two complimentary oil changes, yet neither was honored—one due to exceeding mileage, and the other due to expiration by date. However, I delayed scheduling an appointment per the guidance I received: wait until the maintenance light appears. Unfortunately, the light did not come on until the end of the qualifying month, at which point I was informed that the promotion had expired. I feel this was misleading and unfair. To make matters worse, instead of combining the services or offering bundled pricing, I was charged for every service individually, resulting in a bill that far exceeded my expectations. This experience left me feeling overcharged and let down by what I believed would be a routine and trustworthy visit.

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July 01, 2025

Courteous and respectful agent. Got done on timely manner like she said and we were out the door More

by akadla1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive and efficient service experience with Kristina and our team. Best Regards, Sassha Motz General Manager

July 01, 2025

i love my sales lady she was wonderful! she was very patient and helped me out a lot. She set my car up for me. She went beyond her duty. More

by harlenesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John LaGrassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2025 -

Germain Honda of Surprise responded

Thank you! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

June 30, 2025

Worked with Kevin Proo in service. On it as always, worked with him originally at Showcase More

by Krtidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
Jun 30, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda for your automotive service needs. Best Regards, Sassha Motz General Manager

June 30, 2025

Experienced, thorough, fair prices, no up-selling, good explanations, answer questions clearly, I trust this dealership. More

by mssavery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Providing quality service you can trust is our top priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

June 30, 2025

Service Center, Robert Solis listened to what I wanted done to vehicle & did not pressure to have other maintenance done immediately, but when convenient for me. He is the best. More

by nmell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing such kind words about Robert. If there is anything we could have done different to have provided a 5-star experience. Please contact our Service Manager, David McKee at 602-875-8650. Thank you. Best Regards, Sassha Motz General Manager

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