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Germain Honda of Surprise - Service Center
Surprise, AZ
499 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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499 Reviews of Germain Honda of Surprise - Service Center
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April 14, 2025
Finance person did not advise us of proper financing options. He said 7.5% was the best offer he had and had never seen a 2.99% finance. We worked with sales people and they were able to find the 2.99% options. He said 7.5% was the best offer he had and had never seen a 2.99% finance. We worked with sales people and they were able to find the 2.99% option. The Finance person told us the Ceamic coating process would take 45 minutes when in fact it took 2.5 hours!! The initial cost for the Ceramic coating he quoted was $995 but when I said no, he lowered the price to $600. If it is $600 then don't try to sell it to me for $995. Everyone else was great to work with but the finance guy was not. More
by TWOSCHIMS
Verified Customer
April 14, 2025
In one year your once have risen 30 % for oil change and service explaining this Service tried to proov me wrong yet she has not been there a year and service explaining this Service tried to proov me wrong yet she has not been there a year More
by aldobanucci1
Employees Worked With
April 14, 2025
Great cutstomer service, professional,expedient. Alfredo friendly and worked diligently to get me in an out. Alfredo friendly and worked diligently to get me in an out. More
by jtrina1921
Employees Worked With
April 14, 2025
My oil change and recall were both Handled quickly and done perfectly. Thank you so much. done perfectly. Thank you so much. More
by amie_anne
Employees Worked With
April 14, 2025
Nathan got our car in and had it checked out and gave us all the info backed all the info backed More
by e44551
Employees Worked With
April 14, 2025
Sometimes the wait times at the dealership for service is longer than I expected.Perhaps there's a shortage of mechanics. is longer than I expected.Perhaps there's a shortage of mechanics. More
by gsmacdo
April 13, 2025
I went in for a oil change and tire rotation. I called my normal guy and found out he no longer works there but he referred me to Robert. I called Robert and made the appointment. All went well b I called my normal guy and found out he no longer works there but he referred me to Robert. I called Robert and made the appointment. All went well but the service took about 2 hours which I thought was a bit to long. Everything was good though. More
by Femspike
Employees Worked With
April 13, 2025
Nice place. Comfortable waiting area. Communicate well. My adviser was friendly and informative without all the attempted up selling some of the other advisers I Comfortable waiting area. Communicate well. My adviser was friendly and informative without all the attempted up selling some of the other advisers I've had. More
by azkamp
Employees Worked With
April 11, 2025
Did my repair much faster than estimate. Explained their work clearly. Didn't feel like they were twisting my hand to pay for unneeded repairs, very appreciated. Explained their work clearly. Didn't feel like they were twisting my hand to pay for unneeded repairs, very appreciated. More
by jjlehrack899
Employees Worked With
April 11, 2025
Came in to have the recalled fuel pump replaced and a B 1 2 service. Robert Solis handled everything for me including getting me a ride home and back. He went through all of the details of the service and wh 2 service. Robert Solis handled everything for me including getting me a ride home and back. He went through all of the details of the service and what will be needed soon and gave me the cost so that I can plan for it. More
by lee
Employees Worked With
