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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
644 Reviews

644 Reviews of Germain Honda of Surprise - Service Center

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June 30, 2025

The folks at Germain Honda are meticulous and make sure I am aware of all may vehical needs. More

by raomelia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Germain Honda of Surprise responded

Your business and kind words mean so much to us all. See you down the road. Best Regards, Sassha Motz General Manager

June 30, 2025

The time estimate of service was met perfectly, and the waiting area was large, well furnished and even had a few nice amenities. More

by rickjanell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

We thank you for your business and for sharing your positive experience with our service team. Your overall satisfaction means so much to us all. Best Regards, Sassha Motz General Manager

June 29, 2025

Fast and efficient service. I have always enjoyed working with the team at Germaine Honda More

by earl4697dau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in our team are greatly appreciated. Best Regards, Sassha Motz General Manager

June 29, 2025

This dealership is great. They communicate well. They are clear. They answer my questions. The service dept. specifically doesn't make me feel like I don't know what im ta More

by emilygonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John (worked on my car), Tracy Ford and Daniel Johnson (both helped with getting my recall repairs set up)
Jun 30, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback about your recent visit. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

June 28, 2025

Exceptional Service from Robert Solis at Germain Honda – Surprise, AZ! I can’t say enough great things about Robert Solis in the service department at Germain Honda! Every time I bring my vehicle in, Rob More

by michael.s.bostwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

We appreciate your 5 stars for Robert! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, Sassha Motz General Manager

June 27, 2025

I have never been disappointed with Germain Honda Surprise. Always timely with great followup. Very honest and competent. I feel trust is so important when I comes to car maintenance. Maria wen More

by waldronx2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Maria and our team are greatly appreciated. See you down the road. Best Regards, Sassha Motz General Manager

June 27, 2025

I've been coming to this dealership for about the last 3 years, been pretty satisfied with them More

by lcsurprise1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

June 27, 2025

They are always courteous, though, knowledgeable, brave, clean, honest, reverent, to do their duty to God and country. There, 15 words. More

by gary_m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Best Regards, Sassha Motz General Manager

June 27, 2025

Had a 1:00 PM appointment for a brake pin recall. I took a walk to the local market and by the time I came back the inspection had been completed. I like the prompt service. More

by gidra150
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad our team's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

June 27, 2025

One service agent said I wouldn't be charged extra for the coolant because I was getting a coolant flush, but I did get charged for the extra coolant. More

by cle1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jul 02, 2025 -

Germain Honda of Surprise responded

We thank you for your business and apologize for any confusion. Please contact our Service Manager, Todd Forbis at 520-873-7963 to see how he may assist. Best Regards, Sassha Motz General Manager

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