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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
610 Reviews

610 Reviews of Germain Honda of Surprise - Service Center

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June 13, 2025

Kristina was very helpful and accepted me without a reservation. I will definitely keep German Honda on my list for future service appointments. More

by texmex4040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing your positive experience with Kristina. We hope for the opportunity to work with you again. Best Regards, Sassha Motz General Manager

June 13, 2025

Kevin was super helpful and friendly and took care of what we needed. The Uber service was great too! More

by sandrakokisrael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 16, 2025 -

Germain Honda of Surprise responded

Thank you for your business and your kind words on Kevin. We look forward to being of service to you for many more years. Best Regards, Sassha Motz General Manager

June 12, 2025

Kevin helped me with my much needed air conditioner issue in a very timely manner and kept me updated along the way. More

by Ernieandcrystal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
Jun 13, 2025 -

Germain Honda of Surprise responded

We are pleased to know your enjoyed a positive and informative service experience with Kevin and our team. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

June 12, 2025

Kevin was polite, helpful and patient. He answered my questions thoroughly explaining the answer. He was great..a keeper!! More

by sheilaray5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Honda of Surprise responded

Thank you for sharing. We are pleased to know that Kevin and our team took great care of you. See you down the road. Best Regards, Sassha Motz General Manager

June 12, 2025

Excellent service. Kept me apprised of the service progress, went over all inspections and recommended what I would need in the future More

by beach44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Honda of Surprise responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Best Regards, Sassha Motz General Manager

June 12, 2025

The overall experience was phenomenal, their time management was great, and the level of service was also great. More

by tomchen1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and efficient service experience. Our team works hard to ensure a quality experience for all. Best Regards, Sassha Motz General Manager

June 11, 2025

My first experience with Robert was great. I will definitely be coming to him for my future service. More

by gilbert.lopez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Germain Honda of Surprise responded

We're so pleased you enjoyed working with Robert the Germain Honda team! Please give us a call whenever we may help you again. Best Regards, Sassha Motz General Manager

June 10, 2025

I was surprised to receive a text with a link to audi service department. The video inspection is what I look for. More

by busterbrown1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dailen Brulotte, fine young man. Next time, I buy from him.
Jun 10, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your recent service experience. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

June 10, 2025

They always do what they say they are going to do. Very nice dealership and close to home. More

by rickog
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. See you down the road. Best Regards, Sassha Motz General Manager

June 09, 2025

Fast completion. Costs as expected. Pleasant knowledgeable staff. Fast completion. Costs as expected. Pleasant knowledgeable staff. More

by n6ry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your overall quality service experience. We are pleased to know that our team met if not exceeded your expectations. Best Regards, Sassha Motz General Manager

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