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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
499 Reviews

499 Reviews of Germain Honda of Surprise - Service Center

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April 10, 2025

Robert was excellent. He showed us pictures of what needed to be repaired, he ensured the price we were quoted was delivered, and was very friendly. I find few service pro More

by rob.umbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Germain Honda of Surprise responded

We appreciate your business and we are thrilled to know that Robert has earned your trust to know that he has your best interest at heart. Best Regards, Sassha Motz General Manager

April 09, 2025

George was wonderful! He took care of us right away and was professional. I would definitely return! More

by Candavalencia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Germain Honda of Surprise responded

We are thrilled to know you are completely satisfied with your experience with us here at Germain Honda of Surprise and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Sassha Motz General Manager

April 08, 2025

Your crew is prompt , professional and responsible. That is all that I can expect from an auto service department. More

by cjshull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Germain Honda of Surprise responded

We are happy to know that all your needs and expectations have been met. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

April 08, 2025

The service department performed all maintenance items that I requested. My Ridgeline also had a recall that was repaired. I’m satisfied with the work performed on my truck. More

by mikepershingcurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your experience. We hope that your next visit is worthy of a 5-star rating. Best Regards, Sassha Motz General Manager

April 08, 2025

On 03/24/25 I sent a text message to Robert about bringing my vehicle in for a recall. Robert texted me back later that day and said the part had been ordered. I haven't heard a word since then. What More

by lkwred1950
Recommend Dealer
Yes
Employees Worked With
Levi who is no longer there.
April 08, 2025

Professional, clean and accurate! It is a great dealership to work with. They tell you up front what they are going to do and how long it will take. More

by kensuzaxford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

We're delighted to hear that! Thank you for letting us know how satisfied you were with George's diligence and the comfort of our facility. We wish you pleasant travels until we may be of service to you again. Best Regards, Sassha Motz General Manager

April 07, 2025

Kristina is kind, friendly, and helpful with getting my warranty suv issue resolved. Im so grateful for all her help. More

by pamala08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Germain Honda of Surprise responded

Your business and positive feedback of your experience with Kristina are greatly appreciated. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

April 07, 2025

I'm sorry but I don't mind doing the survey but I hate writing a review. If you want me to continue to do your survey's but demand I give a review I won't do anything. More

by labrava53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your automotive needs and for your feedback. Best Regards, Sassha Motz General Manager

April 07, 2025

Clean, and efficient. Very happy with the outcome , plus they finished the job ahead of time!! More

by patntrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

We are happy our team met if not exceeded your expectations. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

April 07, 2025

Everyone was great and fast service too! I walked in and was helped right away. I sat down and before I knew it everything was completed. More

by charlesmillerj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Germain Honda of Surprise responded

Our team works hard to ensure a quality and efficient service experience for our valued guests. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

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