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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
753 Reviews
Call Service Center (602) 780-3495

753 Reviews of Germain Honda of Surprise - Service Center

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November 08, 2024

Thank you Andrea for an awesome job and thank you to Germain Honda for their services. More

by Yousif Nabaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
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Nov 08, 2024 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on Andrea. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

November 08, 2024

Best dealership I hav been to. Honestly and integrity. Victor explained the services my Honda was due for. Very through. Represents Germain Honda outstandingly. More

by pmedved0
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
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Nov 08, 2024 -

Germain Honda of Surprise responded

We're happy Victor set clear expectations and provided you with exceptional service. Safe travels until next time! Best Regards, Sassha Motz General Manager

November 08, 2024

Timely service and Andre worked to keep my repair costs as low as possible. He was honest and transparent each step of the way throughout the process and very communicative. More

by jhannahs_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Nov 08, 2024 -

Germain Honda of Surprise responded

We are pleased to know that Andre worked hard to meet if not exceed your expectations during your recent service visit. See you down the road. Best Regards, Sassha Motz General Manager

November 08, 2024

Al has always been very helpful explaining what services I need. He is very respectful and pleasant. More

by johnlindac70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in Al and our team are greatly appreciated. See you down the road. Best Regards, Sassha Motz General Manager

November 08, 2024

Matt Thorpe was awesome! ! He kept me well informed and showed me pictures. He was great!!! More

by julieelen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
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Nov 11, 2024 -

Germain Honda of Surprise responded

Matt and our team are focused on delivering only the best in customer care. Thank you for choosing Germain Honda of Surprise for your service needs. Best Regards, Sassha Motz General Manager

November 08, 2024

Competent, friendly and professional experience, what else can I say thank you very much Alfredp is the best and David is always running a good shop More

by oregon96sct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Germain Honda of Surprise responded

Thank you for trusting our team with the servicing of your Honda. David leads a team of professionals dedicated to ensuring your complete satisfaction. Best Regards, Sassha Motz General Manager

November 04, 2024

Matt was extremely helpful. I waited for my car and it didn’t take long for the work. More

by bps913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Nov 06, 2024 -

Germain Honda of Surprise responded

We are happy to know Matt provided a positive and efficient service experience getting you quickly back on the road. Best Regards, Sassha Motz General Manager

November 04, 2024

Andree was awesome and he knew how to help me exactly. He was able to read my chart and let me know exactly what was needed More

by householdbills0607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
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Nov 06, 2024 -

Germain Honda of Surprise responded

Providing quality service is our priority. Thank you for highlighting Andree in the kind review. Best Regards, Sassha Motz General Manager

November 04, 2024

These two gentlemen, Dave. and Andree are ALWAYS helpful. We have 4 Honda's in our family. Dave is the reason we continue to come to this location in Surprise. More

by Real Deal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
Report | Print
Nov 06, 2024 -

Germain Honda of Surprise responded

Your continued business and trust in Dave and our team to keep you and your family safe on the road means so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

November 04, 2024

Alfredo was very helpful and explained what the problem was with my vehicle.He was very understanding. If I need additional help I will call him. More

by geraldeford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Germain Honda of Surprise responded

We appreciate your business and are pleased Alfredo ensured a quality service experience. He and our team are always here if you need anything further. Best Regards, Sassha Motz General Manager

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