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Germain Kia of Columbus

Columbus, OH

Overview
Reviews
Vehicles
4.7
298 Reviews
Call Dealership (855) 627-6051

1455 Auto Mall Dr

Columbus, OH

43228

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Showing 298 reviews

May 08, 2024

Greating was great Eric services were great very informative. Very quick service. Customer area very clean and comfortable. More

by K dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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May 09, 2024 -

Germain Kia of Columbus responded

We're glad to know you had a great experience with Eric and appreciated our clean, comfortable customer area at Germain Kia of Columbus. Thanks for the review!

Helpful
May 07, 2024

this was a fantastic service experience. My vehicle was ready when promised washed and ready to go. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Taylor, Mike, the technician, Todd Gibbs
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May 07, 2024 -

Germain Kia of Columbus responded

We are so happy that our Germain Kia of Columbus team delivered an excellent experience. Thank you, Tommy!

Helpful
May 06, 2024

The service was excellent. They got me in quickly, and I got out quickly from them doing a recall on my vehicle. More

by Mimirh77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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May 06, 2024 -

Germain Kia of Columbus responded

We're glad to know our team at Germain Kia of Columbus was able to provide you with quick and excellent service. Thanks for sharing your experience!

Helpful
April 28, 2024

Excellent service and very professional service writer Braden. Braden took the time to help me out with parts I bought there. He actually had them installed while I waited. Oil change and tire rotation wi More

by sbh4265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Report | Print
Apr 29, 2024 -

Germain Kia of Columbus responded

We're so glad to know that Braden and our team at Germain Kia of Columbus were able to provide you with top-notch service! It's great hearing how much you appreciate the effort we put into making sure your needs are met. Thanks for choosing us as your favorite dealership!

Helpful
April 23, 2024

Outstanding Customer Service! Braden is wonderful and always willing to go the extra mile for me. More

by Tish.m89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Report | Print
Apr 23, 2024 -

Germain Kia of Columbus responded

We're elated that Braden and the team have demonstrated our commitment to customer service at Germain Kia of Columbus! Thank you for the 5-star review. Safe travels, and we'll see you next time!

Helpful
April 18, 2024

Everyone was so friendly and were able to communicate effectively of what would be done. There are nice amenities like a kids room and coffee while you wait for the service. I like having a car wash done More

by yyuliyam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Burnside
Report | Print
Apr 19, 2024 -

Germain Kia of Columbus responded

We're glad to know you had a positive experience at Germain Kia of Columbus and enjoyed our amenities. We always aim to make your wait as comfortable as possible! Thanks for the feedback!

Helpful
April 17, 2024

I wouldn't recommend. Not only did my used vehicle not get serviced before I bought it, my 30 day tags expired and I still don't have paperwork for the BMV. They will not More

by dillontomlinson20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
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Apr 18, 2024 -

Germain Kia of Columbus responded

Dillon, I'm really sorry to see this. It's important that our customers feel heard and taken care of, so it's concerning to read about your experience with the paperwork delay and lack of communication. We'd like a chance to make things right - please reach out directly when you can. Thank you, Brian Frye - General Manager - 614-465-4562

Helpful
April 09, 2024

Luis was excellent to work with on my new car purchase. I would definitely recommend him . More

by talismark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
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Apr 10, 2024 -

Germain Kia of Columbus responded

Congrats on your new car and thank you for choosing Germain Kia of Columbus! We are so glad that Luis was a pleasure to work with and helped us earn your five stars!

Helpful
March 28, 2024

As usual, Eric and the service staff were very professional and on point! They always take very good care of my car and me! Eric is the best! More

by paulkofc1610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric,
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Mar 29, 2024 -

Germain Kia of Columbus responded

We're glad to know that Eric and our service team at Germain Kia of Columbus consistently provide you with top-notch care. Thanks for the review. We appreciate your support!

Helpful
March 26, 2024

It was clean, friendly, and my service person was knowledgeable. They also kept me updated. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Report | Print
Mar 27, 2024 -

Germain Kia of Columbus responded

There is nothing better than a great review. Thanks for giving Germain Kia of Columbus your business, Elaine!

Helpful
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