Germain Kia of Columbus

Dealer group from sales to loan was great and easy to deal with. Would definitely buy there again. The 2 hour drive from Toledo was worth it. deal with. Would definitely buy there again. The 2 hour drive from Toledo was worth it. More

While visiting family in Columbus, visiting from Georgia, my 2016 Kia Sedona had power/battery failure. AAA originally diagnosed it as battery was fine (it was a AAA battery), but there was possibly a short my 2016 Kia Sedona had power/battery failure. AAA originally diagnosed it as battery was fine (it was a AAA battery), but there was possibly a short somewhere. After getting the car jumped we returned to the house. Next morning, car was dead. Of course I had nothing scheduled, but called the dealership to see if I could get help. This was on Friday morning. Spoke to Nate, who was very courteous, but relayed they were backed up and may not get it looked at until the middle of next week. Long story short, I had the van towed to Germain that morning, and hoped for the best. Nate, who was my Service Advisor, called to confirm that they had the car and would do what they could. Well, he calls me at 3pm, tells me he was able to get it looked at and it was a bad battery. (provided the test information to potentially get resolution from AAA) They had one and would put it in. Calls back at 3:30pm that everything was installed, tested and ready to go. I went from dead in the water to up and running in less than 6 hours. My experience was that Nate Burton took personal ownership of going above and beyond to deliver unparalleled service! Nate, you saved me and I am so grateful. You represented Germain in the best way possible and you reinstated my faith that some people are willing to go the extra mile. Thanks again. More

Service was quick. Communication was very clear on what was being done. Very pleased on how nice they were. Even vacuumed and washed my car. Communication was very clear on what was being done. Very pleased on how nice they were. Even vacuumed and washed my car. More

I have been going to Kia Motors since I purchased my car about 3 years ago. They front desk receptionist is the most personable lady I have every met. She is very kind,helpful & such a sweetheart. I love he about 3 years ago. They front desk receptionist is the most personable lady I have every met. She is very kind,helpful & such a sweetheart. I love her. Eric was very kind & helpful too & answered all my questioned with such professionalism! I have always had a great experience everytime I have gone in for service for my car or just questions about my car in general. I would certainly recommend any of the experienced technicians for a job well done. Thank-you Eric for all your help! Have a blessed day! 🙌 More

Friendly, courteous and very easy to deal with working hard not to take up too much time hard not to take up too much time More

Just plain good. Furthermore, I was able to talk to a real live human being to reorganize my service appointment. Furthermore, I was able to talk to a real live human being to reorganize my service appointment. More

Service was excellent. They were kind and courteous and car was done when promised. Thank you They were kind and courteous and car was done when promised. Thank you More

Best Kia dealership in Ohio The people there are the easiest people deal with. Luis is the best. easiest people deal with. Luis is the best. More

The service was performed quickly on software update. The staff was polite and provided answers to my questions.The waiting room was very nice and clean with free coffee and popcorn. The washer light came The staff was polite and provided answers to my questions.The waiting room was very nice and clean with free coffee and popcorn. The washer light came on when I arrived and the technician must have seen that and added washer fluid More