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Germain Kia of Columbus

Columbus, OH

Overview
Reviews
Vehicles
4.7
346 Reviews
Call Dealership (855) 627-6051

1455 Auto Mall Dr

Columbus, OH

43228

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Showing 346 reviews

June 06, 2023

Fast and friendly service offered a car wash waiting area very comfortable service was performed at the time that was stated More

by Earlsgirls7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Jun 06, 2023 -

Germain Kia of Columbus responded

We're thrilled to see that you had a great experience at Germain Kia of Columbus! Thank you for choosing us for your automotive needs.

June 01, 2023

Everyone is very courteous I walked in without an appointment but they took care of my problem! Both young men were great . The waiting area is very clean & love the popcorn More

by Maryreeder41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
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Jun 02, 2023 -

Germain Kia of Columbus responded

We're so glad to hear that you had a great experience at Germain Kia of Columbus, Mary! It's always our aim to provide excellent service and we're happy you found our waiting area clean and enjoyed the popcorn. Let us know if there's anything else we can do for you in the future.

May 27, 2023

Had my car detailed; I was moderately satisfied - not quite the highest detail experience I expected. More

by sc1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric (Service Advisor)
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May 31, 2023 -

Germain Kia of Columbus responded

We are sorry to hear that your experience did not exceed your expectations. We would love the opportunity to make it right and provide you with an outstanding service. Please feel free to contact us at any time. Thank you, Todd Gibbs - Service Manager - 614-465-4572

Jun 10, 2023 -

sc1262 responded

What do you suggest as to how my confidence can be restored in your dealership?

May 16, 2023

Very prompt about any recalls,friendly and courteous,caring,has a very nice and neatly accommodating waiting room for the customers and always helpful More

by Miss Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Bailey
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May 17, 2023 -

Germain Kia of Columbus responded

We're delighted our team provided helpful assistance at Germain Kia of Columbus! Thank you for stopping by to share this supportive feedback!

May 11, 2023

I have always had excellent service at this location. Everything is explained before the car is serviced and wait time has always been less than I thought it would be More

by Mellyone80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Burnside
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May 11, 2023 -

Germain Kia of Columbus responded

We're so happy to hear that you've consistently had a top-notch experience with our team at Germain Kia of Columbus! Thank you for your kind review and for choosing us as your go-to automotive partner.

May 07, 2023

my sales guy Dustin was very knowledgeable about the cars and did a great job helping me make my decision on my new Sorento. More

by cope.tracey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Warthhman
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May 08, 2023 -

Germain Kia of Columbus responded

We are so grateful that Dustin was able to assist you in finding the perfect Sorento at Germain Kia of Columbus! Thank you for taking the time to share your experience with us. We hope you enjoy your new car and wish you safe travels!

May 07, 2023

I was very impressed with my 2017 Kia soul that needed service due to attempted theft. More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Klamar, Michael L.
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May 08, 2023 -

Germain Kia of Columbus responded

We are glad to hear that our team provided excellent service for your 2017 Kia Soul!

May 04, 2023

Eric went above and beyond for my visit . He had my car washed and vacuumed the interior . Everything was done quickly. More

by gbsmith389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Burnside
Report | Print
May 04, 2023 -

Germain Kia of Columbus responded

We're thrilled to hear that Eric went above and beyond to ensure your visit was fantastic! Germain Kia of Columbus is dedicated to providing top-of-the-line service, and we're glad it shows. Thank you for sharing this excellent experience with us. Drive safely!

April 24, 2023

Awesome service. Explained everything in detail what was done on my car. And had it completed in a timely manner. More

by Kandihiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Apr 24, 2023 -

Germain Kia of Columbus responded

We're glad to hear that you had a great experience with us at Germain Kia of Columbus. Thank you for taking the time to share your positive feedback. We always strive to give our customers the best service possible and are happy to hear that we met your expectations.

April 23, 2023

Best experience I’ve ever had when buying a car. Dustin was our sales associate, amazing, He made our experience in purchasing a new car flawless. More

by Lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin
Report | Print
Apr 23, 2023 -

Germain Kia of Columbus responded

Lisa, we're thrilled to hear that Dustin provided you with such an amazing car-buying experience! Thank you for choosing Germain Kia of Columbus and for sharing your positive feedback. We appreciate your business and hope to see you again soon.

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