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Germain Kia of Columbus

Columbus, OH

4.6
353 Reviews

1455 Auto Mall Dr

Columbus, OH

43228

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Showing 353 reviews

July 17, 2023

I have been going to Kia Motors since I purchased my car about 3 years ago. They front desk receptionist is the most personable lady I have every met. She is very kind,helpful & such a sweetheart. I love he More

by desireepage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 18, 2023 -

Germain Kia of Columbus responded

Thank you so much for your kind words and recommendation! We're glad to hear that Eric and our team at Germain Kia of Columbus provided you with excellent service. Your support means a lot to us. Have a lovely day!

July 11, 2023

Gets me in a fair amount of time, courteous, helpful and got me out speedily. Bought 2 cars and influenced 2 others. More

by dcolley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
July 06, 2023

Friendly, courteous and very easy to deal with working hard not to take up too much time More

by Gillie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
Jul 06, 2023 -

Germain Kia of Columbus responded

We're thrilled our team offered timely and accommodating service that shaped a 5-star experience! Safe travels from all of us at Germain Kia of Columbus, Gillie!

June 25, 2023

Just plain good. Furthermore, I was able to talk to a real live human being to reorganize my service appointment. More

by wfmaxima
Recommend Dealer
Yes
Employees Worked With
Service lady
Jun 26, 2023 -

Germain Kia of Columbus responded

Thank you for the review! We appreciate your business and hope to see you back again at Germain Kia of Columbus. Safe travels!

June 21, 2023

Service was excellent. They were kind and courteous and car was done when promised. Thank you More

by TeresaBarker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 22, 2023 -

Germain Kia of Columbus responded

Teresa, thank you for the review! We are so glad to hear that you had a successful service experience working with the Germain Kia of Columbus team. Drive safely, and we hope to see you back again down the road!

June 19, 2023

Best Kia dealership in Ohio The people there are the easiest people deal with. Luis is the best. More

by waltbod
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
Jun 19, 2023 -

Germain Kia of Columbus responded

Thank you for the review! We appreciate the kind feedback about Luis and hope to see you again at Germain Kia of Columbus!

June 13, 2023

The service was performed quickly on software update. The staff was polite and provided answers to my questions.The waiting room was very nice and clean with free coffee and popcorn. The washer light came More

by hazeyman2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Jun 13, 2023 -

Germain Kia of Columbus responded

We greatly appreciate your feedback. We're happy to hear that you had a great experience with the team. Thanks for choosing Germain Kia of Columbus for your service needs!

June 06, 2023

Fast and friendly service offered a car wash waiting area very comfortable service was performed at the time that was stated More

by Earlsgirls7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jun 06, 2023 -

Germain Kia of Columbus responded

We're thrilled to see that you had a great experience at Germain Kia of Columbus! Thank you for choosing us for your automotive needs.

June 01, 2023

Everyone is very courteous I walked in without an appointment but they took care of my problem! Both young men were great . The waiting area is very clean & love the popcorn More

by Maryreeder41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
Jun 02, 2023 -

Germain Kia of Columbus responded

We're so glad to hear that you had a great experience at Germain Kia of Columbus, Mary! It's always our aim to provide excellent service and we're happy you found our waiting area clean and enjoyed the popcorn. Let us know if there's anything else we can do for you in the future.

May 27, 2023

Had my car detailed; I was moderately satisfied - not quite the highest detail experience I expected. More

by sc1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric (Service Advisor)
May 31, 2023 -

Germain Kia of Columbus responded

We are sorry to hear that your experience did not exceed your expectations. We would love the opportunity to make it right and provide you with an outstanding service. Please feel free to contact us at any time. Thank you, Todd Gibbs - Service Manager - 614-465-4572

Jun 10, 2023 -

sc1262 responded

What do you suggest as to how my confidence can be restored in your dealership?

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