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Germain Kia of Columbus
Columbus, OH
346 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 346 reviews
April 10, 2023
Customer service was above and beyond. Everyone was very professional. They fixed my car and fixed it just right I have no problems from my car whatsoever. The best job I’ve seen yet Everyone was very professional. They fixed my car and fixed it just right I have no problems from my car whatsoever. The best job I’ve seen yet More
by Toyamarie
Employees Worked With
Christian Maynard, Eric Burnside
April 03, 2023
My service advisor Bill was outstanding. It has been a long time since I have received such excellent service. Bill worked very very hard in order to get my car issue resolved. Very patie It has been a long time since I have received such excellent service. Bill worked very very hard in order to get my car issue resolved. Very patient and willing to take the time out to do everything needed in order for this to happen. Germain Kia needs many more service advisors like Bill. He exceeded 100% job well done. I have seen him do this for other customers. I have been with Hatfield/Germain Kia for 24 years. His performance needs to be acknowledged. Patience is not easy when you dealing with customers and he has done an outstanding job with this. More
by lreggins
Employees Worked With
William K Lamar (Bill)
February 23, 2023
I am a disabled veteran and had an issue with my 2011 Kia Soul Plus stalling at low RPM's. Tod, Service Manager, was relentless in his efforts to find out what was going on and after hours of searching for t Soul Plus stalling at low RPM's. Tod, Service Manager, was relentless in his efforts to find out what was going on and after hours of searching for the issue, it was discovered it was not the car itself bot the third-party alarm system interacting falsely with the car system. He bent over backwards to help this little old disabled vet out making sure I had a vehicle I could trust... HE WAS AWESOME! Thank you Germain Kia for helping a veteran out! More
by jsnitz812
Employees Worked With
Tod, Service. Mgr. and Jose, Master Mechanic
February 19, 2023
Service team is so nice. They only advise me on what is needed and always prioritizes what needs done now and what can wait. Love their honesty and smiling faces. Only place They only advise me on what is needed and always prioritizes what needs done now and what can wait. Love their honesty and smiling faces. Only place I’ll ever go. The Director TODD has built an amazing team. More
by Goobie52122
Employees Worked With
Mike, Bill and Todd Gibbs
October 03, 2022
I have been looking for a specific Kia for a few weeks. Either dealerships wouldn't call me back or they weren't interested in helping with my lease as a trade. Hunter was quick to call to verify the vehic Either dealerships wouldn't call me back or they weren't interested in helping with my lease as a trade. Hunter was quick to call to verify the vehicle I wanted was available and they were fair with my trade. Most of the transaction was handled over the phone because I live an hour and a half away which made everything very easy when I arrived at the dealership. Also as a woman, I have had not so great experiences buying cars in the past. Hunter and Will were awesome! They went above and beyond to make my experience great! More
by awright
Employees Worked With
Hunter, Will
