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Germain Kia of Columbus
Columbus, OH
346 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 346 reviews
April 21, 2022
Definitely will never come back to the dealer once Kia Corporate says I can use a different dealer. I’ve been in countless times for the same issue that their “trained technicians” clearly cannot fix. On Corporate says I can use a different dealer. I’ve been in countless times for the same issue that their “trained technicians” clearly cannot fix. On top of having my time wasted multiple times my car was damaged and just given back to me and expected me to take it damaged. still to this day the car is not repaired right from the damage they caused and the multiple issues on this brand new Sportage still persist. Management os unprofessional and could care less about the issues with the car you just bought off of them or all the other issues their dealership causes. Definitely don’t Recommend this trash dealer to anyone unless you want horrible service and being lied to time after time by their employees. More
by Brandon S
Employees Worked With
Literally all of them at this point.
April 04, 2022
Can’t even get them to answer the phone. They suck. Been on hold for over an hour for a car? Stupid. I’d rather take the bus than deal with these xxxxxxx. They suck. Been on hold for over an hour for a car? Stupid. I’d rather take the bus than deal with these xxxxxxx. More
by Avilardo23
Employees Worked With
No clue
October 13, 2021
I completed all of the steps to purchase a vehicle remotely, the last step of which was to setup a pickup appointment for the same day. After not hearing from anyone, I called to ensure the vehicle w remotely, the last step of which was to setup a pickup appointment for the same day. After not hearing from anyone, I called to ensure the vehicle was ready for pickup, and that everything was in order. Only then was I told that the vehicle wouldn't be arriving for 4-6 weeks, and oh by the way the price and payments reflected in the deal don't include our $2,000 market adjustment. Pure bait and switch. More
by familyGuy
Employees Worked With
The one employee I spoke with didn't give his name
September 21, 2021
I brought my car in for a factory recall, after looking at the car for over an hour, I was told to make an appointment to have the recalled part replaced. I made the requested appointment and waited for th at the car for over an hour, I was told to make an appointment to have the recalled part replaced. I made the requested appointment and waited for that day. On the day of that appointment, I took my car and was told that there were no parts available, as it was first come first serve. So after talking to the Service manager, he gave the business card of one of the services representatives and said that he would call me in when the part arrived and set this aside for me. He also filled up my tank. So after two weeks of waiting and not phone call, I tried to call the representative and only go his voicemail. There was no call back. After waiting another week, I called and made another appointment and made sure that the part would be available at this time. The day came for my second appointment and I dropped my car off. I got home to a message saying that several technicians were out with COVID. This was eighteen minutes after my scheduled appointment. I tried to call back to question this, but no one was available to answer me. I received a phone call from the representative, forty minutes later, saying that they had no part and I was free to come pick up my car. I talked to the manager again and he profusely apologized again and stated that the parts come in on Tuesday or Wednesday and it basically boils down to whoever is able to come in on those days get the parts. Whether or not they have an appointment. He asked if I could come on those days and I told him no, that I work clear across town and it was not feasible for me to come during the week. Hence the Saturday appointments. The manger stated that this was unacceptable and that he would sent people to my work to pick up my car the next Thursday. He said that he would do the needed repair, wash and detail my car, and fill the gas tank for my troubles. Thursday came and went with no call or repair to my vehicle. Do not take your car to them for service. You are not a priority or a person. You are just a quota number that they need to fill. More
by Heath M.
Employees Worked With
Bill Klamar
February 16, 2021
Zaine and the whole Germain team took amazing care of me! They are top notch sales people and finance managers that mirrors the ideal way a car sales team should be! They were honest, understanding, provided They are top notch sales people and finance managers that mirrors the ideal way a car sales team should be! They were honest, understanding, provided a no pressure experience, with emphasis on getting me the best deal and financing even if it meant they would earn less. If you are looking to buy a car, then you cant go wrong with using Zain as well as the rest of the G-Team to help guide you through the auto buying process!! More
by Scott C
Employees Worked With
Zain, Will, & Ricardo
January 22, 2021
Went to this location after being contacted by them was trying to see if possibly could do a deal unfortunately we were not able to which im perfectly ok with what I'm not ok with is that when (Shane Banda trying to see if possibly could do a deal unfortunately we were not able to which im perfectly ok with what I'm not ok with is that when (Shane Bandara) looked at me in front of my son and pointed at my credit score and stated he understands to know how it is to be poor and that was not ok to say so I will not be recommending on even trying to return to do any future business in my book thats not how you treat customers More
by ScottSeidman85
Employees Worked With
Brad bandara
November 02, 2020
I bought my second car from the same dealership and couldn't be any happier. Patrick Raymond was the salesperson's name funny and easy going no pressure sales would not hesitate to see him again on a v couldn't be any happier. Patrick Raymond was the salesperson's name funny and easy going no pressure sales would not hesitate to see him again on a vehicle. James Jordan walked me through all the paperwork from top to bottom warranties and everything was very patient, nice guy! They both work to get me the best deal they could. More
by 2021 Kia K5 GT Line
Employees Worked With
Patrick Raymond/ James Jordan
June 09, 2020
After Market Part in Leased Vehicle We leased a vehicle from this location later to find out from it being serviced at another dealership that there was an after market part installed in We leased a vehicle from this location later to find out from it being serviced at another dealership that there was an after market part installed into our car without us being aware prior to us taking the car off the lot. Due to this our warranty was immediately voided which only hurts us as the customer. In past 6 months our car has been serviced 7 times for the same issue without it being resolved. I have two young children and got a new car because we wanted to have a reliable family vehicle without issues and this has been a nightmare. Corporate is refusing a replacement vehicle due to the after-market part and the dealership has done nothing to help us. I would NOT trust buying/leasing a vehicle from this location. More
by JB
Employees Worked With
Bryan Frye
April 23, 2020
SHADY EXTREMELY POOR MANAGEMENT. DO NOT EVEN THINK THEY WILL GIVE YOU ANY CUSTOMER LOYALTY HERE. MANAGER HERE IS HORRIBLE. THEY WILL SELL YOUR CAR RIGHT EXTREMELY POOR MANAGEMENT. DO NOT EVEN THINK THEY WILL GIVE YOU ANY CUSTOMER LOYALTY HERE. MANAGER HERE IS HORRIBLE. THEY WILL SELL YOUR CAR RIGHT OUT FROM UNDER YOU WHEN YOUR PAPERWORK IS IN. DON’T WALK, RUN. More
by The Stages
Employees Worked With
GERARD, CHARLIE NATHIER, DAVE ROMEO
February 24, 2019
GRRRrreat! The services manager guy (please forgive me) forgot his name. I walked in got my passenger window fix. He took care of me thank you! The services manager guy (please forgive me) forgot his name. I walked in got my passenger window fix. He took care of me thank you! More
by Queendee286
Employees Worked With
Richard Briggs
