Germain Kia of Columbus

Met with Craig at Hatfield Kia to discuss options. He listened to my needs and made sound recommendations for what I was trying to accomplish. Overall I would highly recommend Craig as a sales agent. He listened to my needs and made sound recommendations for what I was trying to accomplish. Overall I would highly recommend Craig as a sales agent. He really hustled for me. I ended up buying a Soul and leasing a Rio. The establishment itself was really dirty and poorly maintained. The bathroom was foul! Many of the agents "standing around" were unsavory characters that supported the stereotypical car salesman perception. I feel the guy who writes the deals and juggles the pricing was more than fair on our two trades. He also was able to find options that fit my bottow line and didn't really try to milk me for more than I could afford. The "closer" made a fast job of finallizing the documents but he was kind of put out that I would not buy the extra warranty More

Loved working with Craig on this deal. Found the dealership via the internet and Craig was fantastic from the start. Very quick to respond to the inquiry and found the car we wanted within days. E dealership via the internet and Craig was fantastic from the start. Very quick to respond to the inquiry and found the car we wanted within days. Everything went very smoothly and my husband and I are pleased with the car. The only thing that could have gone better was the process to sign the paperwork. We drove from Cincinnati to this dealership and Craig knew when we were coming. Everything was ready for us, except that there was only 1 person working in the Finance department. We were not financing the car, yet we had to wait 2 hours to sign the paperwork and give Jay our check. We waited 2 hours for a less than 10 minute process. What a waste of a day. Everyone at the dealership was very friendly and nice. I would have thought the on the last weekend of the month there would have been more help in the Finance department. More

I drove 50 miles to this dealer. My experiance at Hatfield Kia was great. No hassel. No pressure. I was treated with respect. I was treated as a customer. I strongly recomend this dealer. I will b Hatfield Kia was great. No hassel. No pressure. I was treated with respect. I was treated as a customer. I strongly recomend this dealer. I will be back to buy my next Kia. Thank you Hatfied Kia. More

The day we went looking for cars kia souls were flying off the lot. We went to 3 other kia dealerships before finally going to hatfield. Everyone was friendly and helpful. We had an appointment with C off the lot. We went to 3 other kia dealerships before finally going to hatfield. Everyone was friendly and helpful. We had an appointment with Craig and even though he was really busy he made sure that we were taken care of. He had someone show us the vehicles available. We test drove the soul and were really impressed. My boyfriend was ready to buy but I wanted to test dry a couple of other vehicles before settling on the soul. We test drove base models of several dealerships and we ended comming back because because the base models for the other brands did not have the great features that the soul plus had and the price was great. We did end up getting a top of the line kia soul because we wanted the rear camera and nicer the tires plus the interiors were really nice. we did also testdrive a kia Rio which was really cute and sporty. But we wanted the kia soul. Craig was really helpful and friendly. He made the process go really smooth for us. We really appreciated that he was honest and fair. Ryan Belcher the GM and Phil Ennis were extremely helpful with getting us the vehicle. It was long day but we were glad that we got this car. Its an awsome car to drive. We are enjoying all the features. Everyone at work has complimented me on how nice the car is. It really is a unique car. More

If your looking to buy a used car see Michell Zumata. He did an excellent job! I was in need of a car but I didnt know what I wanted. I have been pushed around by car salesmen in the past so i was hesitant did an excellent job! I was in need of a car but I didnt know what I wanted. I have been pushed around by car salesmen in the past so i was hesitant at first to buy from a dealer.BUT im so glad i did. Michell was so patient with me and was able to answer all of my questions. Not once did he show me a car above my price range. I was able to drive away very happy, thanks Michell. More

"I enjoyed buying my car from you." I never thought I would say those words, ever. Susan Fisher at Hatfield Kia deserved them with thanks. She made it pleasant, not painful, to buy my new Opt thought I would say those words, ever. Susan Fisher at Hatfield Kia deserved them with thanks. She made it pleasant, not painful, to buy my new Optima. Her patience with my many questions was boundless; her answers were prompt and helpful. She was very accommodating to my requests, even finding a less common option package for me to test drive, then the exact option/color combo I wanted to buy. Our negotiations were open and more than fair. I got a fabulous car at an astounding price. Courtesy, honesty, service. I found these in abundance with Susan and Hatfield Kia. She gave me a greater appreciation for how buying a car should be. A brief follow up service question/inspection with Jeremy Rodock was punctual and thorough. I've never had a better experience when buying a car. I am not easy to satisfy, but Hatfield exceeded expectations. 10s across the board. More

I am from Athens Ohio I drove up to columbus leaving work early twice to look at vehicles at this particular dealer. I bought a 99 Lexus there. After driving it 50 mins to Athens the check engine light came early twice to look at vehicles at this particular dealer. I bought a 99 Lexus there. After driving it 50 mins to Athens the check engine light came on. We then drove it back up two days later for them to tell me there is nothing they can do. A vehicle can't be returned understandable. Yet I only drove it from there lot to Athens. They tool a look at it an compared it to the list of repairs my local shop had wrote up. They said they would fix it if I paid 200 more dollars after just buying the xxxx thing. Now just getting it back on Sunday the light came back on. I am done shopping with any Kia dealer. Don't go here More

This dealership was very very pushy. At first, Dustin was nice and filled up a car to test drive, but when we sat down to talk price, he was very pushy. Would sit and stare expecting me to just take the deal nice and filled up a car to test drive, but when we sat down to talk price, he was very pushy. Would sit and stare expecting me to just take the deal right then and there. They did not want us to discuss anything because all they wanted was an impulse sale. When mentioning another vehicle i was interested in, he bashed the car saying it was far inferior to the Kia. Never have I ever gone to a dealership and have them flat out say bad things about another car. Tp find out, the car i was interested in and later purchased, is an IIHS Top Safety Pick. Dustin and his customer experience really blew this sale for me!! I seriously contemplating purchasing here until i realized how unhelpful and impersonable this dealership was. More

Great Job DUSTIN TOWNSEND! - Dealing with a total loss situation is never fun, but God worked it out and Hatfield Kia played a major part in my success story. I researched online to find something afforda situation is never fun, but God worked it out and Hatfield Kia played a major part in my success story. I researched online to find something affordable in a used car, but when I came across the new Kia Optima, I decided to purchase a new car. More car for your buck - affordable luxury. You also can't beat the customer service. I researched online and placed an inquiry. I received an email and a phone call from Dustin Townsend regarding my inquiry. When I arrived to the dealership, he was the first person to greet me at the door. We discussed all of the necessary information to make the best decision. Dustin was extremely well informed, hospitable, professional and humorous. He kept us entertained as we waited for our paperwork. It was a wonderful experience, I love my new car. I have already given out Dustin's business cards to two friends in need of a new car. Thank you very much Dustin! Sincerely, Yvette-Happy Kia Owner More

I had a great experience with Tim Moore. My car broke down for good and I had to get a replacement quick. I went to a few other dealerships to test drive vehicles but when I arrived at Hatfield Kia- Tim down for good and I had to get a replacement quick. I went to a few other dealerships to test drive vehicles but when I arrived at Hatfield Kia- Tim Moore made sure I could find what I was looking for there. I don't know how he put up with me, but I test drove at least a dozen used cars before finding the one I wanted. I also had it checked out by a mechanic before purchase. It was a great experience as I do not normally enjoy car shopping at all. In the end I was very satisfied with my purchase and glad I landed at this dealer. More