Germain Kia of Columbus

We had looked for a long time for a new vehicle, with no luck. When we stopped into Hatfield's, we told them what exactly we were looking for at what price and were able to find a vehicle that we liked alm luck. When we stopped into Hatfield's, we told them what exactly we were looking for at what price and were able to find a vehicle that we liked almost immediately. We were always treated as royalty. They even purchased pizza for us at one point. I would definitely use this dealership again. When you're treated like a friend, you want to return to that type of treatment. More

From the moment I walked into the dealership Steven was very friendly and helpful. He was not overly pushy as some saleman can be and listened to my needs when trying to find me the right car to fit my la very friendly and helpful. He was not overly pushy as some saleman can be and listened to my needs when trying to find me the right car to fit my large family. The process to purchase our new car only took about 2 hours which is the fastest car purchase we have made. More

THE PRICE FOR THE NEW CAR WAS " THE UP FRONT PRICE ". WE WERE TOLD THAT AS A KIA OWNER WE WOULD RECEIVE $ 1000.00 OFF THE UP FRONT PRICE. OUR CAR IN THE KELLY BLUE BOOK WAS LISTED AT $ 12 PRICE ". WE WERE TOLD THAT AS A KIA OWNER WE WOULD RECEIVE $ 1000.00 OFF THE UP FRONT PRICE. OUR CAR IN THE KELLY BLUE BOOK WAS LISTED AT $ 12,000.00 FOR TRADE IN. THE CAR WAS AN 2006 KIA W/ 24,200 MILES. WE WERE ORIGINALLY OFFERED $ 8,000. FOR THE TRADE IN. WE HAD TO SHOW THE DEALERSHIP THE BLUE BOOK PRICE FOR THE TRADE IN VALUE FOR THE DEALERSHIP TO RAISE THEIR OFFER.WE REALIZE THEY HAVE TO MAKE MONEY AS WELL SO WE ACCEPTED THEIR OFFER OF $10,000.00 AS A TRADE IN VALUE. WHEN WE SIGNED THE PAPERWORK WE WERE NOT GIVEN THE "UP FRONT PRICE " MINUS A $1000.00 DISCOUNT. WE WERE TOLD INSTEAD THAT THE UPFRONT PRICE ALREADY INCLUDED THE DISCOUNT. WE LEASED THE CAR ANYWAY. WHILE WE WERE SIGNING THE PAPERWORK THE CONTRACT PRICE FOR THE VEHICLE WAS WRONG AS WELL AS THE DATE AND PAYMENT AMOUNTS. THAT CONTRACT WAS DESTROYED AND RE WRITTEN. THE FINANCE OFFICER GAVE US A PAPER TO SIGN REGARDING AN APPLICATION CALLED RESISTALL AND FOOTPRINT. THE RESISTALL IS A CLEAR COATING BOTH INSIDE & OUT TO PROTECT THE LEATHER, FABRIC & PAINTED SURFACES FROM SPILLS ETC. THE FOOTPRINT IS AN INVISIBLE VIN NUMBER AT SEVERAL DIFFERENT PLACES ON THE CAR COMPONENT PARTS. INITIALLY I DECLINED, HOWEVER THE FINANCE OFFICER SAID IT WAS INCLUDED IN THE LEASE PRICING. HER INDICATION WAS THAT THEIR WAS NO CHARGE FOR EITHER OF THESE PRODUCTS, SO I AGREED. THE COLOR WE WANTED WAS NOT IN STOCK SO HATFIELD HAD IT TRUCKED IN FROM CHICAGO. WE PICKED UP THE CAR ON SUNDAY AFTERNOON. THE LEASE CONTRACT HAD ERRORS THAT WERE CORRECTED AGAIN. ( THE SECOND TIME IT WAS CORRECTED ) MY WIFE WAS RE-READING THE LEASE AGREEMENT AND DISCOVERED THE RESISTOL AND FOOTPRINT WERE ACTUALLY ABOUT $ 500.00 EXTRA. SHE CHECKED THE HATFIELD USED CARS ON LINE AND FOUND OUT THAT OUR "TRADE IN " WAS LISTED AT $14999.91 WE CALLED THE DEALERSHIP. THE MANAGER WAS VERY POLITE BUT COULD NOT JUSTIFY TO US THE ALMOST $ 5000.00 PRICE INCREASE FOR OUR OLD VEHICLE, THE DIFFERENCE IN THE UP FRONT PRICE AND THE COST OF THE RESISTOL AND FOOTPRINT. I WAS OFFERED SOME FREE OIL CHANGES. I DID NOT WANT TO HAVE THE PRICE OF THE RESISTOL OR THE FOOTPRINT REFUNDED. IF I RECEIVE A SERVICE OR PRODUCT I EXPECT TO PAY FOR WHAT I RECEIVE. I EXPECT NOT TO BE MISLED WHEN MAKING A FINANCIAL TRANSACTION. WE ABSOLUTELY LOVE OUR NEW VEHICLE, NOT THE DEALERSHIP. THIS WAS OUR ONE AND ONLY LEASE OR PURCHASE FROM HATFIELD. IF THE VEHICLE NEEDS WARRANTY OR SERVICE WORK I WILL TAKE IT TO A DIFFERENT KIA DEALERSHIP. More

Steve Smith was very knowledgeable with all of features of the Kia Sorento. I was very pleased with my buying experience and left feeling like a got a lot of bang for my buck. I would recommend Hatfield of the Kia Sorento. I was very pleased with my buying experience and left feeling like a got a lot of bang for my buck. I would recommend Hatfield Kia and would highly recommend Steve Smith if you’re looking for a quality vehicle for an affordable price. More

felt very at ease with salesperson. i felt he was talking to me in a language i could understand and listened to any questions or concerns. overall great experience. would recommend hatfield kia to anyone. to me in a language i could understand and listened to any questions or concerns. overall great experience. would recommend hatfield kia to anyone. More

The inventory gave me numerous choices for a new car purchase. The salesperson, Stew Smith was very knowledgeable about his products. He was courteous with a willingness to let me make a decision witho purchase. The salesperson, Stew Smith was very knowledgeable about his products. He was courteous with a willingness to let me make a decision without pressure. He made a usually stressful and difficult activity fun. I will continue to purchase from him in the future. More

I found Stew Smith to be very helpful, he was really friendly and didn't make me feel pressured. As a women shopping for a car, it's very intimidating! When my funds are right I will definitely come to friendly and didn't make me feel pressured. As a women shopping for a car, it's very intimidating! When my funds are right I will definitely come to your dealership to work with him! Excellent! Can't wait! More

As someone who has never bought a new car, Stew Smith was able to find the perfect one that was stylish and affordable and made the process as easy as possible. I look forward to recommending others to this able to find the perfect one that was stylish and affordable and made the process as easy as possible. I look forward to recommending others to this dealership. More

Great experience, lot's of info without the pressure to buy. I was helped by Mr Smith, he was knowledgable and friendly without being pushy. Mr Smith was helpful and answered all of my questions. I enjoye buy. I was helped by Mr Smith, he was knowledgable and friendly without being pushy. Mr Smith was helpful and answered all of my questions. I enjoyed the atmosphere as well. Lots of cars were on the lot, great selection. I would recomend Hatfield Kia to any of my friends. I am shopping for my first new vehicle and Mr Smith was very helpful. More

Steve Brown was a very nice sales guy. He wasn't pushy like you find at other car dealerships. He listened to what I was wanting in a vehicle and explained everything about the car and every step in the b like you find at other car dealerships. He listened to what I was wanting in a vehicle and explained everything about the car and every step in the buying process and after all the paperwork was done he took me to the car I bought and showed me how to use everything in the car. He was very thorough going through the features on the car. He even programmed my phone so I can use the no hands features on the car. I would recommend Steve Brown to everyone wanting to buy a car at Hatfield Kia. More