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Germain Kia of Columbus

Columbus, OH

4.7
345 Reviews

1455 Auto Mall Dr

Columbus, OH

43228

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Showing 345 reviews

August 12, 2024

Everyone was super helpful and patient with us! They worked to get us to where we needed to be to get the carnival we wanted! And then did a great job of explaining all the features! Thanks Justin More

by Blequeknotts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin -sales; Dave- purchasing; Brandon- financial
Aug 12, 2024 -

Germain Kia of Columbus responded

Thank you for the fantastic review! We're delighted to hear that Justin and our team at Germain Kia of Columbus provided such helpful and patient service. Enjoy your new Carnival, and let us know if you need anything else!

July 26, 2024

Nice dealership and employees, nice lounge while you wait. Quick oil change. But I would like for someone to tell me how to fix the "coffee break" , take a break, sensor that goes off every half hour. More

by aquajds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gray
Jul 29, 2024 -

Germain Kia of Columbus responded

Thank you for the feedback! We're glad to hear you enjoyed our dealership and quick service at Germain Kia of Columbus. For assistance with your "coffee break" sensor, please feel free to reach out directly or stop by, and we'll be happy to help!

July 26, 2024

We have always been treated fairly and professionally at GERMAIN KIA. The service dept has rectified an issue quickly and satisfactorily. More

by Gary P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 29, 2024 -

Germain Kia of Columbus responded

Gary, thank you for sharing your positive experience with Germain Kia of Columbus! We're glad to hear our service department took good care of you.

July 07, 2024

We had a fantastic experience purchasing our vehicle. Mo Khan and James Jordan made the process easy and enjoyable. More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo Khan and James Jordan
Jul 08, 2024 -

Germain Kia of Columbus responded

Jason, we're delighted to hear that Mo and James Jordan made your experience at Germain Kia of Columbus fantastic. Enjoy your new vehicle!

June 11, 2024

They were prompt and friendly and knew what they were doing. And the time to finish my car from beginning to end More

by blkberry34
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Jun 12, 2024 -

Germain Kia of Columbus responded

Thanks for the review! We're glad to hear our team at Germain Kia of Columbus provided prompt and friendly service. We appreciate your support!

June 03, 2024

Actually ZERO stars to indicate ZERO integrity! We found the vehicle we wanted at this dealership and were traveling from nearly 6 hours away to make the deal. The day before we were to make the More

by ken.knight
Recommend Dealer
No
Employees Worked With
Hunter, Ricardo
Jun 03, 2024 -

Germain Kia of Columbus responded

Ken, it's disheartening to hear about your experience, and we sincerely apologize for any inconvenience caused. We strive for transparency and integrity in all our dealings, so this feedback is very concerning. We'd like the opportunity to discuss this further with you directly to address these issues properly. Please reach out when you can. Thank you, Brian Frye - General Manager - 614-465-4562

Jun 03, 2024 -

ken.knight responded

Predictable response to try to look like the "caring" dealership. What is there to discuss? I stand by the facts stated in my review! We traveled a long way under false pretenses. We were lied to, embarrassed, and wasted a lot of time and money. Very unprofessional! The car was for our daughter, whose excitement was quickly turned to extreme disappointment in the whole car buying experience. We have purchased vehicles in Columbus in the past, but we will never return to your dealership after this. Good job, guys - your business practices have lost a potential customer! I can only hope that others see this review and look elsewhere in Columbus

May 14, 2024

Wait wasn’t as long as I was told nice it didn’t take longer More

by Meemers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
May 15, 2024 -

Germain Kia of Columbus responded

Thank you for stopping in at Germain Kia of Columbus for service and leaving us a five-star review! We are glad that your visit was quick and enjoyable.

May 08, 2024

Greating was great Eric services were great very informative. Very quick service. Customer area very clean and comfortable. More

by K dog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
May 09, 2024 -

Germain Kia of Columbus responded

We're glad to know you had a great experience with Eric and appreciated our clean, comfortable customer area at Germain Kia of Columbus. Thanks for the review!

May 07, 2024

this was a fantastic service experience. My vehicle was ready when promised washed and ready to go. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Taylor, Mike, the technician, Todd Gibbs
May 07, 2024 -

Germain Kia of Columbus responded

We are so happy that our Germain Kia of Columbus team delivered an excellent experience. Thank you, Tommy!

May 06, 2024

The service was excellent. They got me in quickly, and I got out quickly from them doing a recall on my vehicle. More

by Mimirh77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
May 06, 2024 -

Germain Kia of Columbus responded

We're glad to know our team at Germain Kia of Columbus was able to provide you with quick and excellent service. Thanks for sharing your experience!

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