Germain Lexus of Easton

This was such a wonderful experience from the on-line assistance through the in person interaction, the staff was very helpful, friendly, and not overbearing. Erika Lee was amazing and very good at what assistance through the in person interaction, the staff was very helpful, friendly, and not overbearing. Erika Lee was amazing and very good at what she does! We literally spent the whole day there, but it was worth it becuase we left with exactly what we were looking for, with great knowledge of the product and inventory, and the patience of the staff! We didn't even realize the day went by. I am definitely recommending this dealership to all friends and colleagues. Since our purchase, they have been nothing but accommodating and feeling welcomed is very important to us. Yay for Germain Lexus of Easton!!!! More

Worked with Alyssa Shea- very knowledgeable and sincere. Had contacted me about a LS 460 I had given specific wants on. New-young but very confident in her ability to help me. Had contacted me about a LS 460 I had given specific wants on. New-young but very confident in her ability to help me. More

My salesperson, Preston Hutchins gave exceptional service. I was browsing car lots until I had the good fortune to meet Mr. Hutchins. He listened carefully about what I was looking for. To my surpris service. I was browsing car lots until I had the good fortune to meet Mr. Hutchins. He listened carefully about what I was looking for. To my surprise he called me the next day and said he had a car he thought I would love. At his urging, I showed up that day to look at the car. Imagine my surprise when it did turn out to be the car that I chose. He provided me with data and research about the car and made sure every detail was attended to. I enjoyed my experience at Germaine Lexus at Easton! More

I recently purchased a 2011 RX350 from Germain Lexus of Easton. I love the vehicle, and the sales person, Alyssa Shea was very helpful and dedicated in finding answers to any questions that we had, and in Easton. I love the vehicle, and the sales person, Alyssa Shea was very helpful and dedicated in finding answers to any questions that we had, and in locating the vehicles that I or my husband are / were interested in. Alyssa assisted me in learning about and setting up the options in my new RX, and she follows through with what she says she will do, such as letting me know about the New Owner Welcome Event. I have dealt with Germain Lexus for the past 6 years (I bought my previous 330 from them), and I have been very pleased with their customer service and maintenance. The staff is always friendly and professional, and I love the "free" car washes. :-) More

My review is a little slanted in that I drove 100 miles to purchase this vehicle, but if it hadn't been right I would still have gone home without it. As it was, the vehicle was right, and the purchasing e to purchase this vehicle, but if it hadn't been right I would still have gone home without it. As it was, the vehicle was right, and the purchasing experience was the best of my life. This was my fifth auto purchased from a dealer, and I felt comfortable and secure , and even happy just to have visited the dealership. My salesperson, Erica, made me feel right at home from the start. Her ebullient personality drew me in from the start and I soon felt like I had know her for years. On the drive home I realized that something seemed odd. After examination I concluded that I was not experiencing a release of tension. There had been none. What I did feel was the exuberance that had rubbed of from dealing with my salesperson. Thank you Erica, and thank you Germain Lexus. More

Great customer service!!! I even had to fax something for work and they did this while I waited. I will come back here for sure. for work and they did this while I waited. I will come back here for sure. More

We went to Lexus of Easton to buy our first Lexus SUV. We had been looking at RX 350's for 3 or 4 months and decided the time was right to buy. We stopped at Lexus of Easton to check out a car that was l We had been looking at RX 350's for 3 or 4 months and decided the time was right to buy. We stopped at Lexus of Easton to check out a car that was listed on their website. Erika met us outside and said that the original car had been sold but would we like to look at another one. She walked us through the entire car and what everything did and how to operate it. We decided to wait on that car and kept looking. Erika continuously stayed in contact with us the entire time. She let us know that they had a car coming in that was the exact car we wanted. After looking at 3 other vehicles at other dealerships (with far inferior customer service), we decided to put a down payment on the car that was coming in. We were so impressed with Erika and trusted her so much that we bought the car without having seen it. She has continued to stay in touch and make sure we are completely happy. The only negative is that she would not budge on the price at all, which was at the top of our price range. Other than that, she was fantastic!! More

I had been searching for a newer RX hybrid for several months when one became available at Germain Lexus. I found the vehicle online and called to inquire. Preston gave me prompt, complete information abo months when one became available at Germain Lexus. I found the vehicle online and called to inquire. Preston gave me prompt, complete information about the car, and although it had fewer miles and more features than the other RXs I had found, Germain offered it at a lower price. They also were willing to pay considerably more for my trade-in RX than other dealerships I visited. Although the dealership was more than 200 miles from my home, I traveled to Easton to make the purchase. Upon arrival, Preston, Ted (the preowned Lexus general manager), and the rest of the staff could not have been more friendly and helpful, and the transaction went quickly and smoothly. In fact, after arriving we learned that the RX we brought to trade had incurred significant damage in an accident with the previous owner. I am confident that any other dealership would have lowered the trade-in offer upon learning this, but they did not. I would absolutely make the drive to do business with this exceptional dealership again. More

My wife Cathy and I had a very enjoyable experience on Thursday 4/21 when we purchased our 1999 LS400 from Germain Lexus of Columbus OH. We live in Clover S. C. which is ~ 480 miles from Germain Lexus. Th Thursday 4/21 when we purchased our 1999 LS400 from Germain Lexus of Columbus OH. We live in Clover S. C. which is ~ 480 miles from Germain Lexus. The previous Saturday I was looking at LS 400's on the internet and saw this car that appeared to be to good to be true. My wife and I have owned a 1999 LS 400 for a little over 8 years now and it has been by far the best car we have ever owned.We were in the market for a 2008 LS460 but had just recently decided if we could locate a 1999 LS400 with low miles we might opt to save some money. The car we purchased from Germain Lexus is a gold 1999 LS400 with 25,309 miles. This is crazy. I thought the miles might be a printing error. It was the real deal. I ask the salesman Mr. Caleb Rich to be my eyes and call me from his cell phone and tell me every blemish the car had. He took his time and looked at every inch of the car and provided an honest assessment. We purchased the car over the phone on that Saturday and flew to Columbus OH. the following Thursday to sign the papers, pick the car up and drive it back to Clover South Carolina. Mr. Caleb Rich met us at the airport and drove us to the dealership. Caleb and others at the dealership were very friendly and profesional. It was a great car buying experience. The car is almost identicle to the one we have owned for 8 years that now has 237,000 miles on it and runs better than some new cars. Steve and Cathy Ferrell More

Preston Hutchins is the man! His enthusiasm and personal attention made my purchase an enjoyable one!! I really appreciated the quick follow up the following day! Hats off to the entire staff at Germain attention made my purchase an enjoyable one!! I really appreciated the quick follow up the following day! Hats off to the entire staff at Germain Lexus of Easton. A job well done! I would highly recommend your dealership to any buyer "in pusuit of perfection"!! MR6 More