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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,416 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 1,491 service reviews

October 02, 2026

As a Germain customer I have had excellent service for over 10 years. They have performed with speed and competency. That return the car clean and ready to deliver.. More

by John.hodskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None, Jackson Kirby
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Oct 03, 2026 -

Germain Lexus of Naples responded

John, thank you for your continued loyalty over the past 10 years! We’re so glad to hear that our team has consistently provided you with fast, dependable service and that your vehicle is always returned clean and ready to go. We truly appreciate your trust in Germain and look forward to serving you for many more years! Regards, Peter Mapp - General Manager

September 24, 2026

Service always excellent…. very customer friendly and specific communications on service needs. Danny Rusinik has been exceptional service partner over many years More

by AngieQW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Sep 24, 2026 -

Germain Lexus of Naples responded

What a pleasure it was to read your review, we appreciate your kind recognition of Danny for the exceptional care he has shown you over so many years. Your loyalty and the clear communication you value from our service team are a compliment to everyone here. It's customers like you that motivate us to keep working diligently.

September 17, 2026

Germain Lexus operates with a gold standard of service. Their liaison paradigm is excellent and we have an exemplary service liaison, Jackson! He is customer focused and always transparent and delightful. More

by farm03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Print
Sep 17, 2026 -

Germain Lexus of Naples responded

Thank you for your positive review! We strive for 100% customer satisfaction, and we are thrilled Jackson provided you with the A+ service you deserve. Please do not hesitate to give us a call if we may ever be of further service to you. Regards, Peter Mapp - General Manager

September 11, 2026

Professional atmosphere from arrival to completion with excellent service from service advisor, Scott Joiner. Scott was knowledgeable, courteous, and a pleasure to work with. More

by Rj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner was 5 stars and better.
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Sep 15, 2026 -

Germain Lexus of Naples responded

Your review about Scott Joiner is incredibly valuable to us. It’s clear his expertise and professionalism made your service experience a positive one. We’re grateful for your kind words. Please let us know if there’s anything more we can do for you.

December 19, 2025

They are very friendly and listen to any concerns that may arise during service visits. More

by Sunnymccown
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Dec 21, 2025 -

Germain Lexus of Naples responded

Sunny, Listening to our customers’ concerns and addressing them with care is a top priority for our team. Thank you for choosing Germain Lexus of Naples, for your service needs. Warmest Regards, Don Nelson - General Manager

December 12, 2025

Adria Levy was above and beyond excellence in working with my service problem. It’s so nice to know there are caring and thoughtful customer support people like her out there. Great job and thank you. More

by Tkr500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
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Dec 13, 2025 -

Germain Lexus of Naples responded

It’s fantastic to hear that Adria handled your service issue with such attentiveness and professionalism. Outstanding customer care is something we value deeply, and we’re grateful for your recognition of her efforts. Warmest Regards, Don Nelson - General Manager

December 12, 2025

Germain service is consistently good thanks to my service advisor, Jackson Kirby. Appreciate the technician Jesus Mendoza who provided a video of my car inspection. More

by FrancisX11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Mendoza, Jackson Kirby
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Dec 12, 2025 -

Germain Lexus of Naples responded

Francis, Jackson works hard to make every visit smooth and consistent, and Jesus’s inspection videos are a great way to keep customers informed. Thank you for recognizing both of them, we’re grateful for your continued trust! Warmest Regards, Don Nelson - General Manager

December 11, 2025

Lee Glesmer is very nice and helpful. He is always courteous and explains what to expect. More

by bcook0648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Print
Dec 12, 2025 -

Germain Lexus of Naples responded

We’re delighted to hear that Lee is consistently courteous, helpful, and clear in explaining what to expect. We appreciate your kind words and your trust in our team. Warmest Regards, Don Nelson - General Manager

December 10, 2025

Germain Lexus Service is outstanding and the people who are helping us receive the very best care possible! More

by awilliams84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy
Print
Dec 11, 2025 -

Germain Lexus of Naples responded

AWilliams, We're really glad our team at Germain Lexus has been taking such great care of you. Knowing that you feel you're receiving the very best service possible means a lot to us. We appreciate your trust, and we're here for you whenever you need us! Warmest Regards, Don Nelson - General Manager

December 08, 2025

As usual Lexus is The Gold Standard for service! Mr Joiner is always professional, very genuine and kind. More

by javcarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Joiner
Print
Dec 11, 2025 -

Germain Lexus of Naples responded

We're pleased to hear that Mr. Joiner consistently delivers the professional, genuine care that reflects our standards. His dedication to treating every customer with kindness and respect is something we value greatly. We appreciate your loyalty and look forward to serving you for years to come. Warmest Regards, Don Nelson - General Manager

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