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Germain Lexus of Naples
4.9
1,386 Lifetime Reviews
13491 N. Tamiami Trail, Naples, Florida 34110 DirectionsSales: (239) 592-5533
Service: (239) 221-0583
Parts: (239) 221-0583
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,386 reviews
November 15, 2019
"The excellent service advisor Jackson Kirby"
- adureiI brought my Lexus GX 460 to Germain Lexus in Naples, FL for a recall of the air pump assembly and air switch. Jackson Kirby was my service advisor who did an excellent job. He explained everything involved, gave me a loaner car to use since my car was needed overnight and texted me each step of the process. He was extremely knowledgeable and professional, and I will certainly ask for him again when dealing with Germain in any capacity - sales or service.
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Jackson Kirby
Helpful November 14, 2019
"Bar none top level of service from beginning to end!..."
- Jtpolk17Bar none top level of service from beginning to end! Wonderful to work with and the coffee is the best 😉 her smile and general presence no matter the news on the car makes it easier ..
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November 14, 2019
"Jackson Kirby (Service Representative)"
- TonyI brought my 2017 RX-350 in to Jackson Kirby at Germain Lexus of Naples yesterday and again received the excellent attention that I have experienced over the last few years from him. Jackson understood the issue that I described to him yesterday and arranged for a fix in less than an hour. Each time that I have brought my vehicle in for service Jackson has not only managed to take care of the particular issue, but he also has given me very useful technical information concerning my vehicle. He is the type of service representative that compels me to consider purchasing my next vehicle from this dealership. He is a real asset to the organization that helps make the sales department’s job a lot easier.
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Jackson Kirby
November 13, 2019
"I have been dealing with Germsun Lexus for about five..."
- John KI have been dealing with Germsun Lexus for about five years. There is not a better service consultant than Beverly Coppola. She is knowledgeable and professional. John Korbey
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November 12, 2019
"Dan Rusinik"
- ccnealDan was very courteous and friendly while my car was being serviced. He even cleaned the inside of the windshield for me. He made sure I was happy with my car when it was done and even parked it close to the building. He is a great asset to Germain Lexus and I look forward to working with him in the future.
Read MoreNovember 11, 2019
"John McCloskey"
- AndyJohn McCloskey has been my service representative for more than six years and he has always been very helpful with all my service needs both for my Lexus SC430 and my ES350. He makes my twice annual service visits both pleasant and easy. Thanks John. EDWIN ANDERSON
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November 07, 2019
"Beverly Always *****"
- NaplesroxanneBeverly, is always very helpful, thorough and delightful to work with. Regardless of time she will do everything she can to get you in and out as soon as possible and is very informative on the process.
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November 07, 2019
"BeverlyCoppola was absolutely outstanding in taking care..."
- Honest johnBeverlyCoppola was absolutely outstanding in taking care of getting me to my commitment on time. On my return issue was resolved and I was on my way very happily. THANKS BEVERLY!!!!
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November 02, 2019
"I was very pleased with my recent service at Germain that..."
- Jermac,47I was very pleased with my recent service at Germain that Danny Rusinik handled. He is always very courteous and the replacement of the dead battery and 150,000 mile service was done efficiently and within a reasonable amount of time. I would definitely recommend Germain to others.
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