Germain Lexus of Naples

Ordered a new Lexus ES350 from Paul Berggren at this dealership. Car was built and delivered in 44 days. Pretty good in today's supply chain world. Paul kept us informed during the whole process of dealership. Car was built and delivered in 44 days. Pretty good in today's supply chain world. Paul kept us informed during the whole process of the build date, transportation date and dealer delivery date. I have custom ordered many other makes of cars over the years and this was one of the better experiences. When it's time to order another Lexus, I'm calling Paul again. More

Rick Brown was my service co-ordinator. He was very helpful and advised me that my 20,000 mile check would take about 1:15 to1:30 hours. I opted to wait instead of taking the loaner that w He was very helpful and advised me that my 20,000 mile check would take about 1:15 to1:30 hours. I opted to wait instead of taking the loaner that was available. He let me know when the car was ready and went over the service with me once again. I was very pleased with the visit. More

Beverly Coppola is the best service manager I have ever experienced. She listened to my concerns and did everything in her power to resolve my issue Ted C. experienced. She listened to my concerns and did everything in her power to resolve my issue Ted C. More

Jackson Kirby responded to my emergency situatiion and got me right in on Saturday..Not only did the problem get diagnosed but taken care of and my regular service was completed Thanks for making a troubl got me right in on Saturday..Not only did the problem get diagnosed but taken care of and my regular service was completed Thanks for making a troublesome situation pleasant. Alan More

My car’s battery died on. Saturday around 6 pm. The leased car was under warranty. I waited till Monday when the dealership opened. Called AAA and they jumped the battery and Saturday around 6 pm. The leased car was under warranty. I waited till Monday when the dealership opened. Called AAA and they jumped the battery and it started. Drove to Germain Lexus in Naples on Monday morning. They took my car in and fixed the problem. I had to rent a car for Sunday as my son was visiting from Columbus and we were without a car with the dead battery. I sent an email to the Service Consultant Rick Brown documenting this and requested reimbursement of the car rental cost. I have not received a response still! This is not what I expect from Germain Lexus. More

I took my car in for service on 3/21/22 was given a loaner that smelled like someone smoked in it regularly! I informed my service advisor when I went to pick up my car and she said she would let a man loaner that smelled like someone smoked in it regularly! I informed my service advisor when I went to pick up my car and she said she would let a manager know 8 days later and still heard nothing! More

Service was on time and quick. Quality was good. Rick was direct and clear. He also helped me with a set up issue. Quality was good. Rick was direct and clear. He also helped me with a set up issue. More

Professional, top notch courteous staff who treat you as a valued customer. Everyone is polite and helpful. a valued customer. Everyone is polite and helpful. More

Once again I drive away my Lexus with great satisfaction after a service and warranty visit. Danny R, my service consultant is very knowledgeable, friendly, and helpful. This service department is the most after a service and warranty visit. Danny R, my service consultant is very knowledgeable, friendly, and helpful. This service department is the most outstanding part of Germain Lexus of Naples! More

Our salesman, Paul, was very professional, courteous, and knowledgeable. Helped us find the exact vehicle we were looking for. Day we picked up car he spent ample time going over the “ bells and whistles “ knowledgeable. Helped us find the exact vehicle we were looking for. Day we picked up car he spent ample time going over the “ bells and whistles “ and answered our questions. More