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Germain Lexus of Naples

Naples, FL

4.9
2,416 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,416 reviews

October 02, 2026

As a Germain customer I have had excellent service for over 10 years. They have performed with speed and competency. That return the car clean and ready to deliver.. More

by John.hodskins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None, Jackson Kirby
Oct 03, 2026 -

Germain Lexus of Naples responded

John, thank you for your continued loyalty over the past 10 years! We’re so glad to hear that our team has consistently provided you with fast, dependable service and that your vehicle is always returned clean and ready to go. We truly appreciate your trust in Germain and look forward to serving you for many more years! Regards, Peter Mapp - General Manager

September 24, 2026

Service always excellent…. very customer friendly and specific communications on service needs. Danny Rusinik has been exceptional service partner over many years More

by AngieQW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Sep 24, 2026 -

Germain Lexus of Naples responded

What a pleasure it was to read your review, we appreciate your kind recognition of Danny for the exceptional care he has shown you over so many years. Your loyalty and the clear communication you value from our service team are a compliment to everyone here. It's customers like you that motivate us to keep working diligently.

September 17, 2026

Germain Lexus operates with a gold standard of service. Their liaison paradigm is excellent and we have an exemplary service liaison, Jackson! He is customer focused and always transparent and delightful. More

by farm03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Sep 17, 2026 -

Germain Lexus of Naples responded

Thank you for your positive review! We strive for 100% customer satisfaction, and we are thrilled Jackson provided you with the A+ service you deserve. Please do not hesitate to give us a call if we may ever be of further service to you. Regards, Peter Mapp - General Manager

September 11, 2026

Professional atmosphere from arrival to completion with excellent service from service advisor, Scott Joiner. Scott was knowledgeable, courteous, and a pleasure to work with. More

by Rj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner was 5 stars and better.
Sep 15, 2026 -

Germain Lexus of Naples responded

Your review about Scott Joiner is incredibly valuable to us. It’s clear his expertise and professionalism made your service experience a positive one. We’re grateful for your kind words. Please let us know if there’s anything more we can do for you.

July 01, 2026

It was an amazing experience. Letty was a great help and explained to us really well the process of selling our car, offering us a great price. Thank you very much! More

by Ekaterina
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leticia Estrada
Jul 02, 2026 -

Germain Lexus of Naples responded

Ekaterina, Thanks so much for this great feedback! Letty always makes sure everything's explained clearly, and we're so glad she got you a great price! Warmest Regards, Zach Germain - General Manager

May 04, 2026

Very quick and efficient Especially Maria Very courteous and willing to help at all times More

by sur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria. Acquisition
May 06, 2026 -

Germain Lexus of Naples responded

Sur, We’re so glad everything was quick and that Maria took great care of you. Warmest Regards, Don Nelson - General Manager

January 01, 2026

This is our second purchase from Germain Lexus in Naples FL. Working with our sales person, Ed Pistola, is what brings back customers back to Germain! Ed is very knowledgeable, professional, friendly and More

by bethb.naples
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Pistola
Jan 03, 2026 -

Germain Lexus of Naples responded

Beth, Thank you for your continued trust and for choosing Germain Lexus of Naples again! We’re thrilled to hear that working with Ed Pistola continues to be such a positive experience. His knowledge, professionalism, responsiveness, and most importantly, respectful approach truly reflect our values. We appreciate your loyalty and look forward to assisting you for many years to come. Warmest Regards, Don Nelson - General Manager

December 19, 2025

They are very friendly and listen to any concerns that may arise during service visits. More

by Sunnymccown
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Dec 21, 2025 -

Germain Lexus of Naples responded

Sunny, Listening to our customers’ concerns and addressing them with care is a top priority for our team. Thank you for choosing Germain Lexus of Naples, for your service needs. Warmest Regards, Don Nelson - General Manager

December 12, 2025

Adria Levy was above and beyond excellence in working with my service problem. It’s so nice to know there are caring and thoughtful customer support people like her out there. Great job and thank you. More

by Tkr500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Dec 13, 2025 -

Germain Lexus of Naples responded

It’s fantastic to hear that Adria handled your service issue with such attentiveness and professionalism. Outstanding customer care is something we value deeply, and we’re grateful for your recognition of her efforts. Warmest Regards, Don Nelson - General Manager

December 12, 2025

My experience with Germain Lexus of Naples and the people I worked with was outstanding. My sales associate Cary Vhugen was first class as was the business manager Ana Sanchez. I would highly recommend them More

by LC 500
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sales Associate Cary Vhugen, Business Manager Ana Sanchez, Germain Lexus Sales Department
Dec 12, 2025 -

Germain Lexus of Naples responded

Thank you for your strong recommendation and for recognizing the outstanding service provided by Cary Vhugen and Ana Sanchez at Germain Lexus of Naples. We're delighted to hear that both Cary and Ana delivered first-class service throughout your experience. Their dedication to customer satisfaction is something we value greatly. We appreciate your business and look forward to serving you in the future. Warmest Regards, Don Nelson - General Manager

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