Germain Lexus of Naples

Had a flat tire while on vacation in SW FL. Was seen at local Lexus dealer, Germain Lexus. The service was outstanding. I would give my service representative, Jackson Kirby, a 6 star rating!. Was seen at local Lexus dealer, Germain Lexus. The service was outstanding. I would give my service representative, Jackson Kirby, a 6 star rating!. It couldn’t have been better. My tire was still under warranty thru my home dealer, but they don’t participate in the Lexus tire program. No problem - Germain contacted my home dealer, replaced the tire and made arrangements for reimbursement on return. Also gave me a brand new loaner - 2025 300h, which is the vehicle I was looking to replace my 2016 ES 350 with! The only downside was that i was left with the impression that my home dealer service was not as good. More

Germain Lexus is great. From salesperson, to finance manager to the service department - all first class. From salesperson, to finance manager to the service department - all first class. More

I Bought Vehicles at this Dealership many times, & our 3rd Lexus, & they has been treating my 2007 Lexus LS460 stays great, & Jackson Kirby has excellent customer service, 3rd Lexus, & they has been treating my 2007 Lexus LS460 stays great, & Jackson Kirby has excellent customer service, More

Great service and customer service. Got me in and out quickly. Waiting area very friendly Got me in and out quickly. Waiting area very friendly More

My service advisor, Alexander Depew was thoughtful and courteous. He explained to me, in detail, exactly what services would be performed. The car was in for regular maintenance and a recall service. I courteous. He explained to me, in detail, exactly what services would be performed. The car was in for regular maintenance and a recall service. I was provided with a loaner car. My experience was outstanding. While at the dealership, I expressed my interest in a new RX350. That experience did not go as well. More

Adria Levy was an excellent representative of Germain Lexus. She let me know the steps that would be taken at my service appointment and and the length of time I would be waiting. She explained the video Lexus. She let me know the steps that would be taken at my service appointment and and the length of time I would be waiting. She explained the video that would be included and what more might needed to be repaired in the future. I will definitely be back in touch with Germain Lexus because of the great service she gave me. More

Lee Glesmer, my service advisor, did a great job in checking his schedule the day before and saw that I had a recall. He ordered the part which arrived the next day (day of my appointment) and had a re checking his schedule the day before and saw that I had a recall. He ordered the part which arrived the next day (day of my appointment) and had a rental car ready. He anticipated it would be two days before it was finished (I had brought it in for 10k service). Much to my surprise and delight, the work was actually done by Wednesday, a full day sooner. Glad to see a person being proactive and anticipating the needs of the customer! More

Scott is very helpful took me out of a jam with a bad situation in my car. Made me feel safe driving and very professional situation in my car. Made me feel safe driving and very professional More

Jeff Smith made my car transaction seamless. I was out of state at the time and he made it so easy. I arrived at the dealership and he had my new car ready and waiting for me. Very easy transact I was out of state at the time and he made it so easy. I arrived at the dealership and he had my new car ready and waiting for me. Very easy transaction. More

Germain Lexsus is an outstanding dealership. I have just leased my 9th car with them. I had the pleasure of working with Marcelo Rivadeneira. Marcelo kept me informed with every aspect of the I have just leased my 9th car with them. I had the pleasure of working with Marcelo Rivadeneira. Marcelo kept me informed with every aspect of the purchase. From delivery to tech support. (He even took pictures of the car so I could see it before I returned to Florida.) That is going over and above!!! More