Back

Germain Lexus of Naples

Naples, FL

4.9
2,412 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,412 reviews

July 01, 2026

It was an amazing experience. Letty was a great help and explained to us really well the process of selling our car, offering us a great price. Thank you very much! More

by Ekaterina
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leticia Estrada
Jul 02, 2026 -

Germain Lexus of Naples responded

Ekaterina, Thanks so much for this great feedback! Letty always makes sure everything's explained clearly, and we're so glad she got you a great price! Warmest Regards, Zach Germain - General Manager

May 04, 2026

Very quick and efficient Especially Maria Very courteous and willing to help at all times More

by sur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria. Acquisition
May 06, 2026 -

Germain Lexus of Naples responded

Sur, We’re so glad everything was quick and that Maria took great care of you. Warmest Regards, Don Nelson - General Manager

January 01, 2026

This is our second purchase from Germain Lexus in Naples FL. Working with our sales person, Ed Pistola, is what brings back customers back to Germain! Ed is very knowledgeable, professional, friendly and More

by bethb.naples
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Pistola
Jan 03, 2026 -

Germain Lexus of Naples responded

Beth, Thank you for your continued trust and for choosing Germain Lexus of Naples again! We’re thrilled to hear that working with Ed Pistola continues to be such a positive experience. His knowledge, professionalism, responsiveness, and most importantly, respectful approach truly reflect our values. We appreciate your loyalty and look forward to assisting you for many years to come. Warmest Regards, Don Nelson - General Manager

December 19, 2025

They are very friendly and listen to any concerns that may arise during service visits. More

by Sunnymccown
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Dec 21, 2025 -

Germain Lexus of Naples responded

Sunny, Listening to our customers’ concerns and addressing them with care is a top priority for our team. Thank you for choosing Germain Lexus of Naples, for your service needs. Warmest Regards, Don Nelson - General Manager

December 12, 2025

Adria Levy was above and beyond excellence in working with my service problem. It’s so nice to know there are caring and thoughtful customer support people like her out there. Great job and thank you. More

by Tkr500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Dec 13, 2025 -

Germain Lexus of Naples responded

It’s fantastic to hear that Adria handled your service issue with such attentiveness and professionalism. Outstanding customer care is something we value deeply, and we’re grateful for your recognition of her efforts. Warmest Regards, Don Nelson - General Manager

December 12, 2025

My experience with Germain Lexus of Naples and the people I worked with was outstanding. My sales associate Cary Vhugen was first class as was the business manager Ana Sanchez. I would highly recommend them More

by LC 500
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sales Associate Cary Vhugen, Business Manager Ana Sanchez, Germain Lexus Sales Department
Dec 12, 2025 -

Germain Lexus of Naples responded

Thank you for your strong recommendation and for recognizing the outstanding service provided by Cary Vhugen and Ana Sanchez at Germain Lexus of Naples. We're delighted to hear that both Cary and Ana delivered first-class service throughout your experience. Their dedication to customer satisfaction is something we value greatly. We appreciate your business and look forward to serving you in the future. Warmest Regards, Don Nelson - General Manager

December 12, 2025

Germain service is consistently good thanks to my service advisor, Jackson Kirby. Appreciate the technician Jesus Mendoza who provided a video of my car inspection. More

by FrancisX11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Mendoza, Jackson Kirby
Dec 12, 2025 -

Germain Lexus of Naples responded

Francis, Jackson works hard to make every visit smooth and consistent, and Jesus’s inspection videos are a great way to keep customers informed. Thank you for recognizing both of them, we’re grateful for your continued trust! Warmest Regards, Don Nelson - General Manager

December 11, 2025

Lee Glesmer is very nice and helpful. He is always courteous and explains what to expect. More

by bcook0648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Dec 12, 2025 -

Germain Lexus of Naples responded

We’re delighted to hear that Lee is consistently courteous, helpful, and clear in explaining what to expect. We appreciate your kind words and your trust in our team. Warmest Regards, Don Nelson - General Manager

December 10, 2025

Germain Lexus Service is outstanding and the people who are helping us receive the very best care possible! More

by awilliams84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy
Dec 11, 2025 -

Germain Lexus of Naples responded

AWilliams, We're really glad our team at Germain Lexus has been taking such great care of you. Knowing that you feel you're receiving the very best service possible means a lot to us. We appreciate your trust, and we're here for you whenever you need us! Warmest Regards, Don Nelson - General Manager

December 09, 2025

Frank Concepcion was both courteous and patient in responding to my numerous questions. He is a credit to his profession. More

by grayp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Concepcion
Dec 11, 2025 -

Germain Lexus of Naples responded

We’re happy to hear Frank’s patience and courtesy stood out during your visit. He’s a valued member of our team, and we appreciate you acknowledging his efforts. Warmest Regards, Don Nelson - General Manager

1
...