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Germain Lexus of Naples
Naples, FL
2,065 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 25, 2024
Advisor Alex Depew was more than willing to understand and answer my questions regarding past maintenance on my windshield. The first repair being a replacement to correct a faulty auto wiper malfunction. and answer my questions regarding past maintenance on my windshield. The first repair being a replacement to correct a faulty auto wiper malfunction. The second and more recent windshield repair was actually a Cowell replacement located below the windshield written up as a windshield repair thus confusing me during the initial meeting with my new service advisor. The RDX is my baby with a rich history of fine care received in part from my past advisor John McClusky. Alex has big shoes to fill and so far is making the mark. Best wishes, Pam Snowcone. More
by Snowcone
Employees Worked With
Danny Rusinik
Helpful April 24, 2024
I recently had my Lexus serviced and was beautifully taken care by Leland. He was so helpful and everything went like clockwork Thank you, Leland Glesmer. taken care by Leland. He was so helpful and everything went like clockwork Thank you, Leland Glesmer. More
by fanous38
Employees Worked With
Leland Glesmer
April 22, 2024
As always, my service contact at Germain last Thursday was excellent. I was professionally and courteously greeted upon my arrival. After being directed to the concierge area, almost immediately, Scott Jo was excellent. I was professionally and courteously greeted upon my arrival. After being directed to the concierge area, almost immediately, Scott Joiner, my service rep, greeted me and reviewed the service to be performed. And asked if there was anything else to be done. He said he’d be back as soon as the service was completed. Less than an hour later Scott came out to say the service had been performed, and the car was washed. He checked me out, and I was on my way, with my vehicle waiting for me outside. Germain is an outstanding dealership, and they are fortunate to have Scott Joiner, and others like him. Many thanks. More
by gfailoni
Employees Worked With
Scott Joiner
April 20, 2024
Alex Dupew is very knowledgeable and is easy to work with in getting all work completed on my Rx350. I love my Lexus! I wish when I take my care in for service that it would be taken through the wash and a q in getting all work completed on my Rx350. I love my Lexus! I wish when I take my care in for service that it would be taken through the wash and a quick vacuum just like Devoe use to do when I owned my Cadillac. More
by Jfish3315
Employees Worked With
Alex dupew
April 18, 2024
I went to buy a new car. The salesman really paid no mind. Never called me. I walked in two weeks later. Sat with Bob Reisch. Bob listened to my wants and needs. That same da The salesman really paid no mind. Never called me. I walked in two weeks later. Sat with Bob Reisch. Bob listened to my wants and needs. That same day he found the car I wanted and presented it two days later. Bob made the whole process simple. He was nice, caring and attentive. Thank you Bob More
by Jlsoifer
Employees Worked With
Bob Reisch
April 18, 2024
Scott Joiner is an excellent service advisor. He was extremely helpful in choosing the right 30,000 mile check up on my car, he expedited a loaner car for me, and sent my car in for service righ He was extremely helpful in choosing the right 30,000 mile check up on my car, he expedited a loaner car for me, and sent my car in for service right away. He was very friendly, polite and efficient. I would highly recommend him. I was also impressed with the overall cleaning of the car when the service was finished. More
by jswitte1
Employees Worked With
Danny Rusinik
