Germain Porsche of Ann Arbor

The good news here is that Tricia Desmarais has recently joined as service manager. My previous Porsche service experience was with a terrific dealership (Porsche Redwood City) in California. When I moved joined as service manager. My previous Porsche service experience was with a terrific dealership (Porsche Redwood City) in California. When I moved here 2 years ago I had some difficulty connecting with the service department. Tricia, Phil and Dan (and team) really listen, know what they are doing, and stay in touch. Super happy. More

Phil Kaiser was very helpful and helped get my tire replacement very quick within one day! replacement very quick within one day! More

Always a good experience. Phil Kaiser handled my problem quickly and courteously. Perfect as always. Phil Kaiser handled my problem quickly and courteously. Perfect as always. More

I have been a customer of this dealership for 20+ years. They have always been very helpful and accommodating. Although the ownership have changed overtime. The staff remained the same, friendly and helpful They have always been very helpful and accommodating. Although the ownership have changed overtime. The staff remained the same, friendly and helpful. In Sales Eric Gedeon is a straight up guy. The service department have two wonderful reps. Phil Kaiser and Tricia Desmarais. Honest and respectful. More

The dealership is always accommodating and friendly. Very courteous and the service department is timely. Very courteous and the service department is timely. More

Dealer has done a good job with my Panamera I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control ar I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control arm bushings being quick to fail. Phil Kaiser has been great to work with as we did the pothole work and an alignment, then found the upper control arm on the same side had an issue, then found the upper on the other side also had an issue. Three repairs and three alignments, no cost to me, and the car is GREAT to drive. Suspension issues are very hard to diagnose because I've worked for Phil's team with my Audi wagons for years and they have been excellent throughout. It is a pleasure to visit the dealer knowing that the people are nice and the work is done right. Phil does not know it but he's is a little famous around town. I've had people ask me if I know him while out to dinner in Chicago! High praise for a dealer service tech. I have had Porsche drivers at stop lights mention Phil's name when we started talking. I tell all the Porsche folks in Plymouth to go to Germain and talk to Phil. Also, Howard Cooper told me a couple of years ago that Danny in back is the best Porsche / Audi mechanic in the country. Nice! Do not waste time with Porsche in Farmington Hills (bad experience with an Audi) -- Germain in Ann Arbor is what everyone is looking for. More

Extraordinary Service Purchased my 2010 Panamera from Germain and have continued to get it serviced there, Notwithstanding, we live over 30 miles away, the car is picked up Purchased my 2010 Panamera from Germain and have continued to get it serviced there, Notwithstanding, we live over 30 miles away, the car is picked up and a loaner is always provided. I appreciate the genuine care given to satisfactorily resolving a variety service issues. More

Excellent Service We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser’s friendly approach and informed advice. We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser’s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive. More

Service Center Went to Germaine for service on a used Porsche as I had work performed at another Porsche dealer who didn’t properly repair the wheel vibration I was Went to Germaine for service on a used Porsche as I had work performed at another Porsche dealer who didn’t properly repair the wheel vibration I was experiencing. Met Phil in the service department (Super good guy) and they immediately (and correctly!) diagnosed this issue. Better yet, they even took care of the warranty on some tires that I didn’t even buy from them – Wow! Highly recommend! More

Exceptional Sales and Service Purchased my 2016 Cayenne from Germain and have had it serviced there from the start. Sales experience was great; Jay Douglas sold me my car and did Purchased my 2016 Cayenne from Germain and have had it serviced there from the start. Sales experience was great; Jay Douglas sold me my car and did a great job of finding what I wanted, even beyond my expectations. Service department with Phil Kaiser is phenomenal. Easy to get an appointment, they are great to work with. Estimates are good, service is always done right the first time. Never a wait to get in and they provide a Porsche service loaner; sometimes a Cayman or a Panamera! All in all, highly recommended...I'll keep buying from Germain because they're that good. More