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Germain Porsche of Ann Arbor

5.0

16 Lifetime Reviews

2575 South State St. , Ann Arbor, Michigan 48104
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Top Reviewed Employees

Phil Kaiser at Germain Porsche of Ann Arbor

Phil Kaiser

Service Advisor
5.0
Jay Douglas at Germain Porsche of Ann Arbor

Jay Douglas

Sales Consultant
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Kashaka  Fields at Germain Porsche of Ann Arbor

Kashaka Fields

Business Manager
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rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

December 16, 2018

"Dealer has done a good job with my Panamera"

- germancarguy123

I have a Panamera 4S and it's a wonderful car but it's needed some front suspension work partly due to a pothole hit and partly due to some control arm bushings being quick to fail. Phil Kaiser has been great to work with as we did the pothole work and an alignment, then found the upper control arm on the same side had an issue, then found the upper on the other side also had an issue. Three repairs and three alignments, no cost to me, and the car is GREAT to drive. Suspension issues are very hard to diagnose because I've worked for Phil's team with my Audi wagons for years and they have been excellent throughout. It is a pleasure to visit the dealer knowing that the people are nice and the work is done right. Phil does not know it but he's is a little famous around town. I've had people ask me if I know him while out to dinner in Chicago! High praise for a dealer service tech. I have had Porsche drivers at stop lights mention Phil's name when we started talking. I tell all the Porsche folks in Plymouth to go to Germain and talk to Phil. Also, Howard Cooper told me a couple of years ago that Danny in back is the best Porsche / Audi mechanic in the country. Nice! Do not waste time with Porsche in Farmington Hills (bad experience with an Audi) -- Germain in Ann Arbor is what everyone is looking for.

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Employees Worked With

December 06, 2018

"Extraordinary Service"

- PMingram

Purchased my 2010 Panamera from Germain and have continued to get it serviced there, Notwithstanding, we live over 30 miles away, the car is picked up and a loaner is always provided. I appreciate the genuine care given to satisfactorily resolving a variety service issues.

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Employees Worked With

December 03, 2018

"Excellent Service "

- Zain

We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser’s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive.

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Employees Worked With

Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Television
Germain Porsche of Ann Arbor, Ann Arbor, MI, 48104