Germain Subaru of Columbus

Choose Hatfield Subaru - They’ll you right! What else can I say besides having a great experience with the team at Hatfield and recommending stopping in to check out a Subie. They had short noti What else can I say besides having a great experience with the team at Hatfield and recommending stopping in to check out a Subie. They had short notice of my arrival from Cincinnati and accommodated my needs every step of the way. Tim, the sales consultant, rode along on my test drive and answered every question I had about my new Subaru Forester as well as teaching me a few key differences Subaru provides over other manufacturers. Great stuff! Tim was very helpful with setting up my account with Hatfield and making sure I had the accessories I was looking for on the vehicle. I would recommend asking for Tim when you plan your visit to Hatfield! After finalizing my decision, I was handed off to their Finance Manager, Frank, who is a master at all things numbers, of course. He explained every step of securing my financing so I could feel cool, collected, comfortable and confident by the time I walked out of the door with my new Forester! The team at Hatfield really makes you feel at home. Stop in and see if a Subie is right for you! More

Hatfield Subaru in Columbus, Ohio Without a doubt Hatfield Subaru's Service Department, as well as Hatfield Subaru's auto hub, remains my absolute to-go-to place for all of my Outback' Without a doubt Hatfield Subaru's Service Department, as well as Hatfield Subaru's auto hub, remains my absolute to-go-to place for all of my Outback's service needs, and where I will continue to purchase from. The Service Department, starting with the Service Supervisor, Ms. Ilene Brooks, and her Team Leader, Emma Wright, as well as all of the Technicians, and additional Staff, are THE most conscientious, knowledgeable, friendly, intelligent, highly-skilled, and superb team to have as your team. The quality of the work is superb. Their individual and combined level of ability is excellent. Do not waste any time with going to anywhere else for all of your Subaru needs. Best of all they listen with the result being the best they offer. Yeah! More

Friendly and Caring I had a very good experience selecting and buying a car here. They were patient and answered all my questions. They did not rush me, as I took my tim I had a very good experience selecting and buying a car here. They were patient and answered all my questions. They did not rush me, as I took my time thinking about the purchase, before signing I have had good experiences with them on all of my service appointments. I would recommend this dealership to everyone! More

Good Experience - over all Our Impreza was recalled for a manufacturing problem with the valve springs. Hatfield was very accomodating and tried to get it in and out as soon as Our Impreza was recalled for a manufacturing problem with the valve springs. Hatfield was very accomodating and tried to get it in and out as soon as possible. The return date was delayed due to a very specific tool needed to perform the repair. Since they only had one of this tool my repair was slowed. I also got the spark plugs replaced while in for this service at a reduced rate of only the cost of the plugs - nice. My only concern is that the mileage after these repairs has dropped over 5mpg! I have not taken any longer trips since the repair and want to do so before any further check on possible reasons (usually new plugs helps mileage). More

Fast and easy This was my first time buying a car, and I didn't plan on buying the day I went in. The salesman and finance advisor were both extremely friendly, hel This was my first time buying a car, and I didn't plan on buying the day I went in. The salesman and finance advisor were both extremely friendly, helpful and made sure that I understood every step of the process. I left with a new car that day and a plan to return for my next car. I sent my coworker in a week later who needed a car as well, and she enjoyed her experience! More

did not do what was asked; tried to add unneeded services brought in car for synthetic oil change- requested verbally AND in writing--got conventional, no upgrade had 15% off holiday coupon they had mailed u brought in car for synthetic oil change- requested verbally AND in writing--got conventional, no upgrade had 15% off holiday coupon they had mailed us; they took off less than 10% tried to add things based on mileage that we had said, multiple times, have already been done; they do not update their records when you tell them, they just state customer declined or deferred til next visit! pay attention! taking to AAA in future.. More

Professional, friendly and helpful service manager and staff I've had my Subaru Impreza into Hatfield for both a recall issue and for a minor service issue this summer. They went out of their way to help me. I've had my Subaru Impreza into Hatfield for both a recall issue and for a minor service issue this summer. They went out of their way to help me. With regard to the recall issue, they were great in explaining all aspects of the repairs and even providing a loaner car (which they did not have to do). With regard to the minor service issue, they checked out my car thoroughly for safety issues-- and removed rust from a part under the wheel-- all without charging me anything. Great staff-- wonderful service manager and staff. More

Not happy I was approached by the gentleman that serviced my car and he took me aside and told me that if I paid him a substantial tip that he would do some o I was approached by the gentleman that serviced my car and he took me aside and told me that if I paid him a substantial tip that he would do some of the work that was needed done on my car. He said there was no need to let the service manager know. He kept coming over telling me he had cleaned my battery and he left this can of battery cleaner so that I could clean it when it corroded again. also he can over to let my engine filter was placed. I asked one of the service guys was it customary to pay a tip, and he said that he had never been asked that question before. This has never happen to me before and I didn't appreciate this gentleman approaching me in that manner. It makes me wonder ,did all the things that was done to automobile on Saturday was it necessary, by the time I left my bill came to $735.56. I came in for an oil change, okay they told me I needed back brakes, were they being honest. I don't know I guess it's time I find another Subaru service center to maintain my car. More

Very helpful and not pushy Salesperson worked with me when the car I wanted was no longer available and was able to find an alternative that had everything I needed - at a good Salesperson worked with me when the car I wanted was no longer available and was able to find an alternative that had everything I needed - at a good price. More

Well pleased From first contact , through negotiations to driving off in my new 2018 Subaru Outback this was the most professional and friendly experience I have e From first contact , through negotiations to driving off in my new 2018 Subaru Outback this was the most professional and friendly experience I have ever had with car buying. The salesman was top-notch and well informed as was the finance director. More