Germain Subaru of Columbus

Today’s service was on point - service tech rep was very polite and informative. Wait time well under an hour for oil change, tire rotation, 5pt inspection and car wash. Also honored a 15.00 coupon. polite and informative. Wait time well under an hour for oil change, tire rotation, 5pt inspection and car wash. Also honored a 15.00 coupon. More

Want to thank Lori at Germain Subaru she is a friendly salesperson. And has excellent knowledge of the vehicle you are purchasing will count on her when it comes to buying a vehicle. Thanks Lori. salesperson. And has excellent knowledge of the vehicle you are purchasing will count on her when it comes to buying a vehicle. Thanks Lori. More

First 6 month service for new car. Easy to make the appointment, received updated reminders of day/time. Check in was easy, service was completed in the time estimated. Waiting area w Easy to make the appointment, received updated reminders of day/time. Check in was easy, service was completed in the time estimated. Waiting area was very clean and quiet, conducive to getting work done while waiting. Overall a very positive first experience. More

Aaron is very competent and helpful. Overall the dealership is problem solving oriented. Thanks for cooperation. Overall the dealership is problem solving oriented. Thanks for cooperation. More

EXCELLENT customer service! I had a very pleasant buying experience and highly recommend them! I really appreciate how Aaron kept me up to date as I waited for my Crosstrek to a I had a very pleasant buying experience and highly recommend them! I really appreciate how Aaron kept me up to date as I waited for my Crosstrek to arrive. More

Jamal at Subaru was the amazing I’ve always hated buying a car: the pressure, the fake smile of the sales person; the pointless small talk and manipulation, the lies, the condescending remarks when i buying a car: the pressure, the fake smile of the sales person; the pointless small talk and manipulation, the lies, the condescending remarks when i ask “dumb” questions, the nasty comments if I said I wanted to think about it. It seemed like a game but I didn’t know all the rules. I’m thrilled to say that my experience at Germain Subaru was NOT like that at all. Although I came in with a knot in m stomach, Jamal Sabir instantly put me at eases. He WAS AMAZING. From the minute we met, he listened. He responded. He was friendly but not overbearing. He understood what I wanted. I never felt like it was a game. He didn’t waste my time. I never felt pressured and I felt like he truly cared. In the end I got a Forrester at the price I wanted!!!!! This was the first time I went to Germain. I’m glad I did. I am so grateful to Jamal and the team at Germain. I would highly recommend this dealership. More

Emma was extremely helpful in getting my car serviced both with the issue I brought it in for but also being able to fit in my 60k miles service that day as well. It was luck due to a cancellation but sh both with the issue I brought it in for but also being able to fit in my 60k miles service that day as well. It was luck due to a cancellation but she helped facilitate getting it all taken care of quickly. Never disappointed when I go there for service. More

I had an awesome buying experience! Nick, my sales associate was professional, knowledgeable and caring. Best experience I have ever had buying a car! No pressure at all. Nick made sure Nick, my sales associate was professional, knowledgeable and caring. Best experience I have ever had buying a car! No pressure at all. Nick made sure I got the car I wanted. I love my Crosstrek and am so happy I got it from Germain Subaru Highly recommend! More

I have had really good experiences overall with Germain. I still take all my vehicles ( Ford, Honda and Subaru) to their dealerships and will continue to do so. I was slightly concerned though with a $200 l I still take all my vehicles ( Ford, Honda and Subaru) to their dealerships and will continue to do so. I was slightly concerned though with a $200 labor bill on a 2016 Subaru with less than 100k. It was an oil change, rotation, filter and brake fluid service. I believe in pay for fair work but 200 seems a little INFLATED for the work done. I would hope that Germain considers their loyal customers when they come back to the dealerships they trust and rely on. More

Very professional and courteous service advisors. Explains the service provided clearly. Not pushy for you when making a decision. Clean and comfortable waiting area. Explains the service provided clearly. Not pushy for you when making a decision. Clean and comfortable waiting area. More