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Germain Subaru of Columbus

Columbus, OH

4.5
170 Reviews

1395 Auto Mall Pkwy

Columbus, OH

43228

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Showing 170 reviews

March 07, 2024

I've had it up to here with these service people . Imagine my hand high above my head..thats how high i've had it. My checkbook is dry. $1k or more every time I go in and the xxxxxxxx in the service d More

by m1999collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ella
Mar 07, 2024 -

Germain Subaru of Columbus responded

I'm really sorry to read about your frustration with our service department. We certainly don't find it amusing when a customer is upset, and we're committed to providing fair pricing for all services rendered. I'd like the opportunity to discuss this further with you - please reach out at your earliest convenience so we can work towards resolving these issues together. Thank you, Kody King, Service Manager | 614-347-6450 | kking@germain.com

March 03, 2024

Always prompt and courteous. More importantly, they always do a good job on my car. More

by Mowgli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk
Mar 04, 2024 -

Germain Subaru of Columbus responded

We're glad you've enjoyed working with us! We appreciate your business and look forward to seeing you for another efficient service at Germain Subaru of Columbus. Safe travels until next time!

March 01, 2024

They are always polite and professional. They explain everything very well. I would and have recommended them. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Mar 01, 2024 -

Germain Subaru of Columbus responded

We're so glad to know you've had positive experiences with us at Germain Subaru of Columbus! Thank you for recommending our team and services, we truly appreciate it.

March 01, 2024

My salesperson, Brody Roe, was excellent. He was very thorough & patient in explaining features of the vehicle. While I looked at & considered cars at other dealerships, he is the main reason More

by Shay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brody Roe, Clayton Hill, Matthew Yelling
Mar 01, 2024 -

Germain Subaru of Columbus responded

Shay, we're delighted to know that Brody's excellent service brought you back to Germain Subaru of Columbus! Thanks for all your support. Safe travels, and we'll see you next time!

February 29, 2024

They were very curious and kind. Had a very good attitude up bet about our concerns on how to get started in our new car. More

by r.johnson6024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Val ,Aaron
Feb 29, 2024 -

Germain Subaru of Columbus responded

We're glad to know our team at Germain Subaru of Columbus was able to address your concerns and help you get started with your new car. Thanks for sharing this positive review!

February 25, 2024

Haven't been to this dealership. When I try to go meet for a test drive, the vehicle has been sold although it is showing still available in your ad. More

by Maddie
Recommend Dealer
No
Employees Worked With
none
Feb 26, 2024 -

Germain Subaru of Columbus responded

Maddie, I apologize for the confusion regarding vehicle availability. We make every effort to keep our online inventory up to date. All sold cars are removed from our online inventory at the end of every day, if not sooner. With us pricing our cars as aggressively as we do, they move quickly. If there is a certain vehicle you are interested in, please let us know, and we'd be happy to keep an eye out for you. Thank you, Richard Montgomery, General Manager | 614-347-6452 | rmontgomery@germain.com

February 23, 2024

I worked with Sales manager Clayton Hill and Jamal. I was treated like family! I would recommend this dealership and these two guys to anyone that wants a great deal and treated very well. More

by Konner15
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Clayton Hill, Jamal
Feb 25, 2024 -

Germain Subaru of Columbus responded

We're so glad to know that Clayton and Jamal made you feel like part of the family at Germain Subaru of Columbus! Thanks for recommending us, we appreciate your support.

February 05, 2024

I have been dealing with this company every since they took over after Hatfield's sold it.. I also previously dealt with them with another automobile in the past. More

by judyrief
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
not sure..
Feb 06, 2024 -

Germain Subaru of Columbus responded

Judy, it's great to know you've had positive experiences with us at Germain Subaru of Columbus over the years. We appreciate your continued support!

January 31, 2024

Nick and his co workers went the extra mile to help me replace my totaled car. It was clear that they actually cared about helping and not just selling a car. More

by ChadB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick, Larry, Matt and Rich
Jan 31, 2024 -

Germain Subaru of Columbus responded

Chad, we're so glad to know that Nick and our team at Germain Subaru of Columbus were able to assist you during such a challenging time. We appreciate your kind words and are here for any future needs!

January 24, 2024

Excellent experience both in sales and in financing. Exceeded my expectations in every way. Very knowledgeable of all models and the various offerings. Followed up on all requests very quickly. Would de More

by Lteets
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Smith and Nate Arrowood
Jan 24, 2024 -

Germain Subaru of Columbus responded

We're delighted to know that our team at Germain Subaru of Columbus exceeded your expectations and provided you with a great experience. We appreciate the recommendation, thank you for choosing us!

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