Germain Subaru of Columbus

Great Dlrshp, but weak on warranty service. We currently have an ongoing electrical problem, for which we've been there before... only to be told just a few months later... the warranty expired We currently have an ongoing electrical problem, for which we've been there before... only to be told just a few months later... the warranty expired just a few days back...and now they're going to skate on the ongoing problem. I've taken the situation to Subaru Ntl... for remedy. Not happy with something a large car company should consider a small matter to resolve. More

Had a wonderful experience with Lori at Germaine Subaru! My old car was dying and I needed something quickly. Lori and Nate were efficient, thorough, and extremely customer service driven. The entire exp My old car was dying and I needed something quickly. Lori and Nate were efficient, thorough, and extremely customer service driven. The entire experience I felt like I was working with friends. Love the car and will certainly return when it’s time to look for another! More

Service department very helpful and professional. Kirk looked into all options to help repair my vehicle. Kirk looked into all options to help repair my vehicle. More

Prompt service, skilled staff, got in quickly, had a loaner car, cleaned it inside and out. very professional! loaner car, cleaned it inside and out. very professional! More

We were on vacation, and our Subaru needed immediate service. Chad provided that service for us. He was efficient, kind, considerate and accomplished it in record time. We are most appreciative of his service. Chad provided that service for us. He was efficient, kind, considerate and accomplished it in record time. We are most appreciative of his help. The car performed very well the remainder of the trip. Thank you so very much, Chad! More

Was in town for a conference and thought I’d try to schedule an appointment. I was pleasantly surprised to be offered a same day appointment that was tailored to my schedule. I worked with Joseph who schedule an appointment. I was pleasantly surprised to be offered a same day appointment that was tailored to my schedule. I worked with Joseph who got me in and out in less than an hour. Joseph was personable and helpful. Overall, great service, see you in 6,000 miles! More

The gentleman that helped me was Hunter , he was very polite and helpful with my car polite and helpful with my car More

I had some very complex and troubling mechanical issues with my 2015 Legacy Limited. They not only addressed each issue, but went above and beyond to make sure I was cared for. They were also willing to ta with my 2015 Legacy Limited. They not only addressed each issue, but went above and beyond to make sure I was cared for. They were also willing to take full responsibility and more than adequately compensate for a misdiagnosis which happened. I did not purchase my vehicle here but Germain will be my first option when it comes time to replace! More

Very professional and took care of me from start to finish! Would recommend to whomever is in the market to buy a vehicle. finish! Would recommend to whomever is in the market to buy a vehicle. More

Discussed several vehicles with “internet sales”. Made an appointment, the internet sales person is only that. All conversations about vehicles are disregarded and not forwarded to the actual sales Made an appointment, the internet sales person is only that. All conversations about vehicles are disregarded and not forwarded to the actual sales team. When I arrived for my appointment after discussing particular vehicles, I was asked what I wanted to look at. The appointment and time I spent with “internet sales” was just to get me in the door. I left, a customer and their time is not important to them. More