Germain Toyota of Columbus - Service Center

Competent, used to be excellent. Scott Guinn did a great job. Service tech forgot to reset the electronic 'visit dealer' notice again. Second time in a row. Lack of attention to deta Scott Guinn did a great job. Service tech forgot to reset the electronic 'visit dealer' notice again. Second time in a row. Lack of attention to detail. More

Excellent service and communication along with getting back to me in a very timely manner on when my vehicle would be complete. back to me in a very timely manner on when my vehicle would be complete. More

Tara Farmer was excellent She explained everything, went to check on progress when it took longer than expected, and then saved me some money by telling me about a maintenance program to replace the one tim to check on progress when it took longer than expected, and then saved me some money by telling me about a maintenance program to replace the one time oil change i had asked for. More

Mahogany Nolen, was very informative and upfront in keeping me abreast of the issue they were having to get me car service completed in a timely fashion. keeping me abreast of the issue they were having to get me car service completed in a timely fashion. More

Collin Floyd was very kind, helpful and understanding to me. I had a great experience. me. I had a great experience. More

Mahogany does such an excellent job every time I visit. She goes above and beyond to make sure I leave a satisfied customer. Kudos to her and the team for taking care of my car. She goes above and beyond to make sure I leave a satisfied customer. Kudos to her and the team for taking care of my car. More

I take both of my Toyotas to Germain for service. Mahogany Nolen is a fantastic service advisor. Mahogany Nolen is a fantastic service advisor. More

Recent service at approx 99k miles for my 2025 Camry LE Hybrid was exceptional. The service manager, Michael Aranov was covering the entire floor, but still took time to review my previous service, and exp Hybrid was exceptional. The service manager, Michael Aranov was covering the entire floor, but still took time to review my previous service, and explain what needs to be done now, and what can wait until my next scheduled service appointment. More

Much better experience than in the past. Scott Guinn greeted me immediately upon arrival for my appointment. Very cordial. Scott Guinn greeted me immediately upon arrival for my appointment. Very cordial. More

Mahogany Nolen calmed me down during my car emergency. She is knowledgable and patient. She is also an excellent explainer. She is knowledgable and patient. She is also an excellent explainer. More