"Professional and knowledgeable "
He was very attentive to what I was looking for in a car. Good listener. He was very familiar with the cars on the lot.
"Great staff but the manager needs to learn people skills"
Kaleb was amazing. I purchased a preowned for Mustang, and after bringing the car home the right front tire went flat. It turns out there was a bend in the inner rim resulting in the tire deflating spontaneously. I felt the management was suspicious of my claim that i did not cause the damage, Kaleb ensured the that I was taken care of and problem fixed. And the end of the day, Germain did do the right thing, however I would have preferred a friendlier interaction with their floor manager. I would recommend Kaleb as his customer service was fantastic, even getting back to me on his day off.
I came to Germain looking for a specific vehicle last week and was helped by Kaleb. When I noticed a crack in the window I quickly contacted Kaleb who worked with me to fix the situation. He was eager to resolve the issue to ensure my satisfaction of my car purchase. I appreciate delearships and salesmen like Kaleb who follow through on their word and give good customer service!