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Germain Toyota of Columbus - Service Center

Columbus, OH

4.6
917 Reviews

917 Reviews of Germain Toyota of Columbus - Service Center

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June 11, 2025

My husband and I drove over 2k miles and this location insured my car was properly maintained afterward. I have been working with Tara Farmer in the service department and she always a huge help. Thank yo More

by boydoctayvia1998
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Jun 11, 2025 -

Germain Toyota of Columbus responded

Thank you for reporting on the exceptional work Tara does for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Toyota for the highest quality service. Best Regards, Marcello Frustaci General Manager

June 11, 2025

I was servicing my brand new Toyota Corolla Cross at this dealership recently. The service was quick and outstanding. I would like to appreciate service manager Christopher Curtis for his loyalty and dedicat More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

Christoper Curtis was excellent, he really listened to my concern. This was my 2nd time bringing my truck … the first experience was terrible and i didn’t want to comeback because the first service writer di More

by saintcrossM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2025 -

Germain Toyota of Columbus responded

Thank you for not only giving us a second chance, but also for giving us the opportunity to learn from your previous experience. We appreciate your business and feedback and are happy to know that Chris ensured your complete satisfaction. We are fortunate to have him on our team taking great care of our valued customers. We look forward to emulating your recent visit going forward. Best Regards, Marcello Frustaci General Manager

June 04, 2025

Once we brought our automobiles from Germain it became our favorite go to location no matter where we reside. Mahogany Nolan is always polite and professional she got me in and out in a timely manner. More

by drester117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Germain Toyota of Columbus responded

Thanks for letting us know how pleased you were with the convenience of this service visit with Mahogany! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time! Best Regards, Marcello Frustaci General Manager

June 03, 2025

They go out of their way to give a great customer service experience! I highly recommend Germain Toyota for your car service needs! More

by The.chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Administrative Office
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Demetrius Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Merriman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Vatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
LaQuita Allsion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Germain Toyota of Columbus responded

Thank you for your positive review, Chris! We sincerely appreciate your thoughtful assessment of our dealership team, and we hope you'll think of us the next time you have any automotive or Toyota needs. Best Regards, Marcello Frustaci General Manager

June 03, 2025

Mahogany did an amazing job of taking care of getting my car the necessary service. She understood my concerns of how I had been over charged and treated at another dealership. She was absolutely amazing! More

by alittlecleaner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Germain Toyota of Columbus responded

Thank you for telling us the highlights of your service visit with Mahogany! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Best Regards, Marcello Frustaci General Manager

June 02, 2025

Tara Farmer was very friendly and courteous. She explained every thing that was done to my car and what needs to be done in the future. It's people like her that makes my visit so pleasant to th More

by hpryjda
Recommend Dealer
Yes
Employees Worked With
Tara Farmer
Jun 04, 2025 -

Germain Toyota of Columbus responded

Thanks for letting us know how satisfied you were with Tara's assistance! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb. Best Regards, Marcello Frustaci General Manager

May 30, 2025

Serviced my car there, as I always do, despite being closer to the one in Heath. Madison Rosenberger was so sweet! More

by dansanta2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Rosenberger
Jun 02, 2025 -

Germain Toyota of Columbus responded

Thank you for taking a moment to share positive feedback on Madison. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Best Regards, Marcello Frustaci General Manager

May 28, 2025

Mahogany was very friendly, professional and thorough. I love her personal touch she brings to the table. Keep up the good work. More

by Janetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Janetta responded

Mahogany was very friendly, professional and thorough. I love her personal touch she brings to the table. Keep up the good work.

May 30, 2025 -

Germain Toyota of Columbus responded

Janetta, thank you for recognizing Mahogany's excellence by sharing your 5-star review! We're certain she'll be honored by your kind words, and we hope you won't hesitate to call the next time she and the Germain Toyota team may serve you. Best Regards, Marcello Frustaci General Manager

May 28, 2025

Christopher Curtis was very easy to work with I only came in for oil change and tire rotation he explained we were past do on cooling system change and a carbon cleaning the the Rav runs great thanks Chris. More

by M. Pitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Germain Toyota of Columbus responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Chris and our amazing team. Please don't hesitate to get in touch when we can assist you again. Best Regards, Marcello Frustaci General Manager

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