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Germain Toyota of Columbus - Service Center

Columbus, OH

4.7
953 Reviews

953 Reviews of Germain Toyota of Columbus - Service Center

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September 18, 2025

Bradley was great. He quickly got me squared away and oriented on my first visit for service. I also had a short wait for my service to be completed. More

by Hman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
Sep 18, 2025 -

Germain Toyota of Columbus responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit was convenient and straight-forward. Safe travels until we see you next time! Best Regards, Marcello Frustaci General Manager

September 17, 2025

Been going here for years and this past visit was great. Madison Rosenberger took great care of me. The cost was much less than anticipated, and she took great care of me. Will continue to go here. More

by Owen.elger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Rosenberger
Sep 17, 2025 -

Germain Toyota of Columbus responded

Owen, thanks for stopping by to share your 5-star review of Madison! We're glad she addressed your vehicle's appointment with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure. Best Regards, Marcello Frustaci General Manager

September 15, 2025

The only reason I didnt give a 5 as I dont really care for having to stay in my car waiting on a service rep to come meet me. The young men tell me to sit and wait and then it was 10 to 15 mins before any More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Curtis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2025 -

Germain Toyota of Columbus responded

Sue, thank you for letting us know how your service visit went. We appreciate your insight on how this visit could have earned a better rating, and we're glad the rest of your appointment was handled to your satisfaction. Thank you for choosing Germain Toyota for your automotive needs. Best Regards, Marcello Frustaci General Manager

August 18, 2025

I felt as if they cared about my satisfaction and strive to provide thr best service for me. More

by rpulliejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Germain Toyota of Columbus responded

Thanks for letting us know how pleased you were with the attention and communication on this service visit! It is always our pleasure to get the work done to your complete satisfaction. We'll see you next time! Best Regards, Marcello Frustaci General Manager

August 15, 2025

Mahogany Nolen was so very helpful. She went beyond to make sure everything was right. She cares about people.l More

by prinz.darleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mahogany Nolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2025 -

Germain Toyota of Columbus responded

Thanks for taking a moment to recognize Mahogany on our service team. She goes out of her way to make sure our clients are well taken care of, and we appreciate your confirmation of this. We hope to see you again! Best Regards, Marcello Frustaci General Manager

August 14, 2025

My service representative, Carina Lozano, initially described the service process then kept me continually informed during the two hour process. More

by Lotaylor
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Lozano
Aug 15, 2025 -

Germain Toyota of Columbus responded

Thanks for stopping by to share your review of Karina! We're glad she addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. Best Regards, Marcello Frustaci General Manager

August 14, 2025

I like this location every one is nice. The service was good and the coupons I used were excellent. It helped me save lots of money on the oil change. I hope I get more coupons so I can sa More

by fmlatif9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 15, 2025 -

Germain Toyota of Columbus responded

Thank you for letting us know how pleased you were with our team's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again. Best Regards, Marcello Frustaci General Manager

August 07, 2025

Karina Lozano was extremely helpful and quick to respond to all of my questions throughout the entire service process. 10/10 experience—I'll definitely be using Germain Service again and hope to work with K More

by Caleb.king21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Lozano
Aug 08, 2025 -

Germain Toyota of Columbus responded

Caleb, thank you for sharing positive feedback on Karina! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what she provided for you. We look forward to your next visit! Best Regards, Marcello Frustaci General Manager

August 07, 2025

I have always experienced great service here. This time Scott Guinn was particularly helpful in dealing with the issue I had with my car. More

by egn.erin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Guinn
Aug 08, 2025 -

Germain Toyota of Columbus responded

That's awesome! Thank you for always trusting Scott and the Germain Toyota team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Best Regards, Marcello Frustaci General Manager

August 07, 2025

I have purchased 5 vehicles from this dealership. Have had good service on my current car. Have a nice waiting area. Madison Rosenberger was very polite and saved me some monet. Thank you. More

by gilvincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Rosenberger
Aug 08, 2025 -

Germain Toyota of Columbus responded

Gil, thank you for taking a moment to share positive feedback on Madison. We truly appreciate hearing from people who have been helped by our amazing team. Safe travels until we see you for your next visit! Best Regards, Marcello Frustaci General Manager

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