Germain Toyota of Columbus - Service Center

This is good location for service and dealership but it is kind of overpriced. The oil change is usually around $30 but this place is $70 plus misc charges and other fees that up to $80. They do send coupo is kind of overpriced. The oil change is usually around $30 but this place is $70 plus misc charges and other fees that up to $80. They do send coupons to do oil change but it is a week after the recent oil change which expires in a month and theres no point to use the coupon since the oil change was already done. The prices could definitely be less and toyota still make enough. Furthermore, i was told that my oil change and inspection report was going to be sent to my email and was never received. They have written my email wrong. Instead of @yahoo.com they misspelled it and wrote @yahho.com. the only person i think at the location who does there job with excellence is Asher Puri from the finance dept. I have bought 5 cars from this location just because of him. He is the best. More

Horrible first time experience. Had my car worked on after an accident and it took over 3 weeks to get done what should have taken no more than 2. Poor communication, every week it was a different date after an accident and it took over 3 weeks to get done what should have taken no more than 2. Poor communication, every week it was a different date for completion. In the same day only hours apart id get two different answers by the same person on when my car would be done. Car also came back filthy with parts of my bumper just thrown in it. Received run around answers when concerns were raised about why it was taking so long to get parts in. And plwmty more i won't type.out here. I highly recommend you go somewhere else to have your car worked on. Save yourself the time, money, and frustration More

I love this dealership, since moving to Columbus it’s the only one I have dealt with. A bit disappointed in one thing I saw! only one I have dealt with. A bit disappointed in one thing I saw! More

Super friendly service as always. The service waiting area is spacious. Good for social distancing. Everything looked clean. Will continue to bring my car into Germain. area is spacious. Good for social distancing. Everything looked clean. Will continue to bring my car into Germain. More

I missed my appointment and they were able to quickly work me in the next day. Got me in and out within two hours and let me know of potential problems I would be facing down the road so I could prepare work me in the next day. Got me in and out within two hours and let me know of potential problems I would be facing down the road so I could prepare for it. Thanks! More

Aaron Goodman did not care about my question on the stamp in the maintenance book. Wish all your service dept staff was like Teresa Wilson, she is the best. in the maintenance book. Wish all your service dept staff was like Teresa Wilson, she is the best. More

Chris Curtis is a real asset to your company. Very helpful and kind. Can't recognize others due to mask wearing. But everyone was kind and courteous. helpful and kind. Can't recognize others due to mask wearing. But everyone was kind and courteous. More

The service staff was prompt and professional. This was the first time I’d been since COVID, and I was pleased with the changes in the waiting area—it made me feel like you are concerned about creating a s the first time I’d been since COVID, and I was pleased with the changes in the waiting area—it made me feel like you are concerned about creating a safe space for your customers. The work was completed quickly, and I appreciated the guidance on recommended work, which I scheduled some of it for next month. More

The service and personnel were great. The people in the waiting room were rude. 1 woman walked in talking loud on a speakerphone without a mask. Another woman took her mask off to make a loud phone call. A waiting room were rude. 1 woman walked in talking loud on a speakerphone without a mask. Another woman took her mask off to make a loud phone call. And a man only wore a mask covering his mouth. More

8:15 appt I didn’t leave until 10:30 because he left me waiting and my car was finished. Aaron helped me after the other guy abandoned me. waiting and my car was finished. Aaron helped me after the other guy abandoned me. More