Germain Toyota of Columbus - Service Center

Always excellent,friendly, professional service from the phone call to book the appointment through leaving the dealership. Mark Pastre is always most helpful and awesome! Thanks for all you do! Jeff Long phone call to book the appointment through leaving the dealership. Mark Pastre is always most helpful and awesome! Thanks for all you do! Jeff Long More

Absolutely no complains, good job Germain Toyota thank you very much, i'm very happy happy with the service received thanks again i will come again. you very much, i'm very happy happy with the service received thanks again i will come again. More

It may not be the fault of Germain, but the service issues I came in for were not resolved. My car still often stutters when driving distances on the highway, my gas milage is not anywhere near the car issues I came in for were not resolved. My car still often stutters when driving distances on the highway, my gas milage is not anywhere near the cars estimated gas milage, and I am still unable to fill my gas tank fully. When I called Toyota, I was told that my gas tank would be replaced by service department and that this issue is known. This did not happen and I wasted a trip and time out of my work day. My car was also not washed after my visit, as expected (though this may be due to covid). I regret buying a new Toyota if this is the way my car issues will be treated. More

Great customer service and quick repair. Issue with battery was explained well. Toyota Care call and website was really easy to use and response was timely. battery was explained well. Toyota Care call and website was really easy to use and response was timely. More

Aron was very professional polite on pointExcellent Aron was very professional polite on point Excellent service which was very pleasing to me as the owner. The car was done in within the two hour time Aron was very professional polite on point Excellent service which was very pleasing to me as the owner. The car was done in within the two hour time frame also as I waited. More

always excellent if I did not like the dealership I wouldn't go back but they always work with me and always willing to work to see if there is a problem if I did not like the dealership I wouldn't go back but they always work with me and always willing to work to see if there is a problem More

Toyota Recall Efficient, explained paperwork. I was in for a recall of air bags. I was seen at the appt time, and other services were performed as well. Efficient, explained paperwork. I was in for a recall of air bags. I was seen at the appt time, and other services were performed as well. More

Worst customer service ever.Its my first visit there and will not go there anymore.the front guy who is so unprofessional and communicate with their customer in a rude manner will not go there anymore.the front guy who is so unprofessional and communicate with their customer in a rude manner More

This dealership is of the upmost quality and friendly service. They always answer all of your questions and do what ever it takes to satisfy your concerns. I have always been treated like I can leave wit service. They always answer all of your questions and do what ever it takes to satisfy your concerns. I have always been treated like I can leave with all my needs for my truck complete. More

Brought my Highlander in for service of oil change and tire rotation. Vehicle was given an overall inspection. Planning now for next service that will need so extra items done. Great team and great servic tire rotation. Vehicle was given an overall inspection. Planning now for next service that will need so extra items done. Great team and great service. More