Germain Toyota of Columbus - Service Center

Long wait and little customer service. Scheduled an appointment for a tire change. No one was at the service desk when I arrived. The gentleman who finally helped me was short and didn't se Scheduled an appointment for a tire change. No one was at the service desk when I arrived. The gentleman who finally helped me was short and didn't set any expectations knowing I was a first time customer. Waited 2 hours to get a single tire changed on a new vehicle. More

Great service , high price. Quality is more important though. I would visit again because of the certified Toyota technicians. The waiting area is comfortable. I al , high price. Quality is more important though. I would visit again because of the certified Toyota technicians. The waiting area is comfortable. I always enjoy an espresso drink while I wait. More

As Always Scheduling was easy! Service was superb! Waiting room was very comfortable! Drove my car off this lot with about 7 miles on it...it now has almos Scheduling was easy! Service was superb! Waiting room was very comfortable! Drove my car off this lot with about 7 miles on it...it now has almost 165,000... Would not take it anywhere else! More

Noise after service My oil change was quick. But since then my engine whistles when accelerating. Never had this noise prior. Would like to have this looked at. My oil change was quick. But since then my engine whistles when accelerating. Never had this noise prior. Would like to have this looked at. More

Basic Maintenence Little bit of a miscommunication, but overall it is always an awesome experience. Ask for Veronica, she will take care of you and your car. Little bit of a miscommunication, but overall it is always an awesome experience. Ask for Veronica, she will take care of you and your car. More

Great service customer 1st strategy. Chris the service writer had everything pre-scheduled, all my questions were answered and my time in the dealership was minimal. I appreciate all this Chris the service writer had everything pre-scheduled, all my questions were answered and my time in the dealership was minimal. I appreciate all this as I'm a very busy person. Chris and his service team know how to treat a customer. More

Good representative, Good work. Your body shop representative (Chris) was excellent in keeping me posted on work progress. Paint and body work is excellent. The van was hit at the Your body shop representative (Chris) was excellent in keeping me posted on work progress. Paint and body work is excellent. The van was hit at the right front wheel and drives perfect, however there is no actual way I can evaluate the quality of any diagnostic and corrective measures performed on the front drive mechanicals till there are some more miles driven. More

Perfect Fit In town for the day and needed service maintenance on my Rav 4. Called them between doctor appointments and they got me scheduled.. I was in and out In town for the day and needed service maintenance on my Rav 4. Called them between doctor appointments and they got me scheduled.. I was in and out in the time they promised. Thanks to the scheduler Blount and service associate Tracey.. Great job and service More

Toyota Camry 2009 burning oil My 2009 Toyota Camry is brining more than a quart of oil every 1000 miles. I took the car to the dealership for Oil Consumption Test twice and both ti My 2009 Toyota Camry is brining more than a quart of oil every 1000 miles. I took the car to the dealership for Oil Consumption Test twice and both times they said that it passed the test!!! So I asked the rep if the car burn one quart of oil every 1000 miles and if I change oil on 5000 miles that means the car will run our of oil, and he said that's normal. Toyota should fix the problem. I will never buy Toyota again. More

I was very pleased with my overall experience! Chris Curtis did an excellent job! I was so pleased with the service I received that I won’t be taking my vehicle anywhere else but here! Chris Curtis did an excellent job! I was so pleased with the service I received that I won’t be taking my vehicle anywhere else but here! More