Germain Toyota of Columbus - Service Center

Horrible Well first of all, your guy looked at the mileage on my 2008 4Runner and told me that I needed to change my Brake Fluid, Power Steering Fluid and my C Well first of all, your guy looked at the mileage on my 2008 4Runner and told me that I needed to change my Brake Fluid, Power Steering Fluid and my Coolant without even looking under the hood. He told me that all of those actions were $120 a piece! I was getting an oil change and tire rotation which took 90 minutes plus. Then I saw my car was done and I sat in the waiting room for another 20 minutes while they are writing up a $2200 estimate which stated that I needed upper controller arms on both sides at $750 a piece. I think that I will get a 2nd opinion especially when you quote me $360 to change fluids before you even take the vehicle to the garage and open the hood. I will see what my mechanic says. Can you say 6 on your side? More

Awesome customer service! I have always had a great experience when buying or servicing at Germain. The staff are friendly and I am out of there in a short time. I have always had a great experience when buying or servicing at Germain. The staff are friendly and I am out of there in a short time. More

Corolla 2008 low mileage. The are honest and upfront with my repairs. I believe Tracy is the one who helps me. She’s always so nice. I do need to come back in my breaks are The are honest and upfront with my repairs. I believe Tracy is the one who helps me. She’s always so nice. I do need to come back in my breaks are still squeaking but other than than I’m very satisfied More

Reasonable price . We scheduled and were in and out as expected. We had coupons that helped and we liked that. Will be back for future service. . We scheduled and were in and out as expected. We had coupons that helped and we liked that. Will be back for future service. More

They are great and authentic I love the place clean place. affordable oil change .They check you car for any issue when doing oil change.oil change under 50 dorllars I love the place clean place. affordable oil change .They check you car for any issue when doing oil change.oil change under 50 dorllars More

Service Tracy always provides outstanding customer service whenever I bring my car in for service. She always takes the necessary time to listen and to answer Tracy always provides outstanding customer service whenever I bring my car in for service. She always takes the necessary time to listen and to answer all of my questions.Thank you Tracy. More

Always excellent 3 cars later From the time you make the appt to greeting and check in—-to the summary by your assigned agent——always pleasant and polite. I call it A + service From the time you make the appt to greeting and check in—-to the summary by your assigned agent——always pleasant and polite. I call it A + service More

5000 mile Maintenance Chuck provided awesome customer service. There was a bit of an extended wait time for a minor repair and Chuck let me know they were having an issue Chuck provided awesome customer service. There was a bit of an extended wait time for a minor repair and Chuck let me know they were having an issue with the repair and it was taking a bit longer than expected. He stated he wanted me to know I was NOT forgotten. I appreciated him letting me know instead of sitting and wondering. More

Great customer service As I always do when I come in for service I received superior customer service. Chuck really knows how to treat customers. He really knows his stuff! As I always do when I come in for service I received superior customer service. Chuck really knows how to treat customers. He really knows his stuff! My wait time was what he told me it would be. It’s always a pleasure to come to Germain. More

Great service department Chuck was excellent to work with. Wait time for the service was reasonable. While we were waiting there were at least three people that asked if they Chuck was excellent to work with. Wait time for the service was reasonable. While we were waiting there were at least three people that asked if they could help us. Staff friendly and respectful. More