Germain Toyota of Columbus - Service Center

Great service Got right in and right out!! Friendly great service crew!! My next appointment is all set too!! After a long work day it was nice having such friendly Got right in and right out!! Friendly great service crew!! My next appointment is all set too!! After a long work day it was nice having such friendly service!! More

solving a vibration problem I usually do my own mechanical work - I taught auto-tech at Marion Franklin H.S. Since buying the 2013 Tacoma 4X4 new and it has factory warranty I I usually do my own mechanical work - I taught auto-tech at Marion Franklin H.S. Since buying the 2013 Tacoma 4X4 new and it has factory warranty I decided to let the dealer do this work. I was pleasantly surprised when I was met by a service rep. Clayton - he listened to my "complaint" and processed the proper paper work to have the truck checked out - the only unfortunate problem was the fact that the problem had several service bulletins issued about the vibration in this truck - he explained this to me and I went home - 3 days later I went back and told Clayton to forget the problem and focus on the rumble in the truck - he took me to Ralph Cumston - Ralph drove the truck and stated he would get a new driveshaft for it - today 9//3/15 my truck is fixed . In less than a week the problem was solved and I am a happy truck owner - After completion of the work the service writer Robert finished up my experience - a really nice person !! If Steve Germain reads this I want to thank him for his excellent staff in the Fl/ dealership . My sister had a problem with her van and went to see if someone could help her solve the situation she had. Matt Shultz was there to help her - he went way above his job to get her problem solved - two and a half days ,he worked with my sister and I'm sure lost sales he could have made to help her out - she said if she ever buys another Toyota Matt will be the one she goes to - he is an outstanding person and I was glad to meet such a kind and compassionate man in your dealership Dan Truex More

Great service The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and The service was great. Everything was done for a fair and reasonable price and it was all done in a timely manner. Staff was friendly and helpful and very knowledgable. More

Excellent The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will go through from now on. More

Horrible service experience! They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. More

Exceptional Service I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he took it to the detail shop and had it cleaned for me. When the detail person brought it back to me, it looked like brand new. My entire experience was was exceptional. Thanks to all concerned. More

I was very pleased I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to othe I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to others. More

Fast response when needed We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our pr We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our problem fixed and we were quickly on our way. No judgments, no red tape, just friendly efficient service. Thanks, Clayton, for a great start to our vacation! More

Excellent service I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier. I had an appointment for a regular 10,000 mile oil change. I was taken right on time, and Robert couldn't have been friendlier. More

Robert was awesome! I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a I took my car in for a rattling noise and I was in and out in 10 minutes and they didn't charge me for the service because all they did was tighten a screw. I really appreciated that as I have never walked in without paying and usually quite a bit for service. More