Germain Toyota of Columbus - Service Center
Columbus, OH
910 Reviews of Germain Toyota of Columbus - Service Center
Do not use Germain Service Dept. Cannot be trusted. I believe they did unnecessary work on my car. Brought my 2007 Prius in becuase it had died on road and i had to tow to neasest dealer. They said it believe they did unnecessary work on my car. Brought my 2007 Prius in becuase it had died on road and i had to tow to neasest dealer. They said it was my air flow sensor. Charged me $179 for part which is about 25% more than elsewhere but what really makes me mad, is they charged $209 for installation. The part literally takes no more than 5 minutes to changed. Literally - check it out on you tube: just search on prius air flow sensor - I'd post the link but it's not allowed - 2 screws is all that really needs to be removed. I checked it out when I got my car back and it is the easiest part I ever removed in a car taking not even 2 minutes. To me it shows Germain Toyota is not customer oriented and only wants to get as much money as they can from you. I recommend driving an extra 15 miles and going to River Valley Toyota for service where I've had excellent trustworthy and honest service in the past. While there they said I needed plugs, throttle body cleaning, rear wiper, waterpump - tried to scare me by saying car would run rough if i didn't have the throttle body cleaned ($94 are they joking)- they were basically trying to take me for as much as they could get - it added up to more than a thousand. Unbelievable. How do you spell Germain Toyota - R I P O F F - RIPOFF. After researching the problem more, I don't believe the part needed changing at all. If you read up on it the fix for air flow is to first try cleaning it becuase it often gets dirt on it that blocks the sensor. Before this happened I had stopped at the auto parts and checked the air filter before I replaced it. That probably caused dirt to drop onto sensor so cleaning probably would have corrected the problem. But i believe they were just looking to make some money. Checking the web, the air flow normally results in a warning light, but does not stop the car from running which was the problem i brought it in for. I really don't think this was tghe problem at all. I feel tgotalky ripped off. BTW - they did not return the used part so I willnever know for sure. More
I recently needed to have my RAV4 serviced due to an electrical issue. The part needed was (and is still at the time of this review) on back order. My Service Advisor, Jim McClarren, put me in a Toyota electrical issue. The part needed was (and is still at the time of this review) on back order. My Service Advisor, Jim McClarren, put me in a Toyota rental vehicle that I've now been using for a month without hesitation. Germain was recognized that the problem was not going to be immediately resolved and have done their best to accomodate me in the meantime. I obviously wish Toyota could supply the part in a quicker fashion, but I appreciate that the Germain dealership has done everything possible to assist me in the meantime. Thank you Jim and Germain! More
On my visit on 2/22/2012 was impressed with how quickly the service was performed. Thought it would take 3 hours or more. It only took 90 minutes. the service was performed. Thought it would take 3 hours or more. It only took 90 minutes. More
I received a recall notice on my 2000 Toyota Tundra. I received a recall notice on my 2000 Toyota Tundra. Previously, I had taken it to River Valley Toyota in Lancaster, thinking that it is sometimes ea I received a recall notice on my 2000 Toyota Tundra. Previously, I had taken it to River Valley Toyota in Lancaster, thinking that it is sometimes easier to work with smaller dealerships, I was WRONG! Last spring, River Valley Toyota had replaced one of the two straps on the gas tank and asked me to bring in back sometime when the other strap was in stock. I had mentioned to them that I had significant rust on my driveway and they dismissed it as, "just a common problem with the Tundra's during those years", and that there was nothing that could be done. I still haven't received the call to let me know that the other strap is in, a year later! My 18-year-old daughter has been driving the truck to college for the past several years. I have been worried about the amount of rust that continually would fall from the frame. I had purchased some cans of undercoating and sprayed the underneath this winter trying to prevent more damage. Several weeks ago, I received another recall requesting that I take the truck for further inspection to an authorized dealership. I decided to take it back to Germain, where I have purchased several Toyota's and have always been pleased with their service. I spoke with Jim McClaren, and he had one of his technicians, Ron, look it over. Jim and Ron could not have been friendlier or more helpful! They told me that there was SIGNIFICANT damage to the frame, which I assumed from the chunks of metal on my drive and rust stains. They told me that it was totally unsafe to drive and that they would provide me with a loaner car. They told me that the rust was so significant that they were afraid to put it up on the rack! I am very grateful to Jim and Ron for their help and honesty! Jim called me to come in to see the progress. Ron had the vehicle apart and was putting the pieces together back on the new frame. I also decided to replace some things that needed to be replaced and to basically have a new truck with only 200,000 miles. There was no pressure to replace anything, but I did ask them for their opinions. I would not hesitate to return to Germain for any work that needed to be done. I appreciate being treated like a valuable customer, and will definitely tell my friends and family! I also had Craig Ferguson, GM at Germain, speak to my students in high school about hiring quality individuals like Jim and Ron. Sincerely, Gary Barstow More
It was a breath of fresh air to be greeted by an employee who was smiling and more than ready to help me!! It was my first oil change and was surprised it was free!! Would recommend Germain to anyone!! Thank who was smiling and more than ready to help me!! It was my first oil change and was surprised it was free!! Would recommend Germain to anyone!! Thanks! More
I have gone to Germain Toyota several times to get my car serviced. I am a very busy and usually carry my laptop with me. Every time I go, I am offered a desk so that I can work, and have my car serviced at serviced. I am a very busy and usually carry my laptop with me. Every time I go, I am offered a desk so that I can work, and have my car serviced at the same time. Jimmy has always been the friendliest person with the greatest smile. He personally finds me where I'm working, takes the time to talk to me about my car and always adds a great perk to my visit. It's reassuring to know that I can depend on a positive atmosphere with great people that provide great service. More
I have recommended Germain to several people because of Jim McClaren and the excellent Service Dept. In fact, at this last visit, unbeknownst to me, I had a "free" oil change coming due to the amount of mi Jim McClaren and the excellent Service Dept. In fact, at this last visit, unbeknownst to me, I had a "free" oil change coming due to the amount of miles on my car. If Jim would not have mentioned this to me, I would not have known to pull the coupon thus, I would have had to pay for the service. This was above and beyond, in my book. Jim looked out for me. This is why I buy my cars at Germain!! :) More
We recently had our 2008 Toyota Prius in for service...during the service, the technician found a leak from the water pump that we were not aware of. The water pump was fixed and it saved us an service...during the service, the technician found a leak from the water pump that we were not aware of. The water pump was fixed and it saved us another trip and several hundreds of dollars! Thank you Germain, we are loyal customers! More
I purchased a preowned Camry from Germain in May of this year. Shortly thereafter I heard a rattling noise whenever the car sat idle. I took my car into Germain's service area and confirmed it was coming year. Shortly thereafter I heard a rattling noise whenever the car sat idle. I took my car into Germain's service area and confirmed it was coming from the flex pipe in the exhaust system. The service department was unable to cover the part under warranty, so I discussed the matter with the sales person I worked with (Perry M.) and then also his manager (Greg K.). After some discussion, I was provided with a rental car while my Camry was repaired. The flex pipe was replaced and the noise is now gone. I would (and actually already have) referred someone looking for a preowned car to this dealership. More
Great dealership. Customer service is excellent- so much so that I drive by a much closer dealership and across town for service. Service supervisors go the extra mile to keep customers updated about progr so that I drive by a much closer dealership and across town for service. Service supervisors go the extra mile to keep customers updated about progress of service, costs, additional recommendations, etc. More