Germain Toyota of Columbus - Service Center

We recently had our 2008 Toyota Prius in for service...during the service, the technician found a leak from the water pump that we were not aware of. The water pump was fixed and it saved us an service...during the service, the technician found a leak from the water pump that we were not aware of. The water pump was fixed and it saved us another trip and several hundreds of dollars! Thank you Germain, we are loyal customers! More

I purchased a preowned Camry from Germain in May of this year. Shortly thereafter I heard a rattling noise whenever the car sat idle. I took my car into Germain's service area and confirmed it was coming year. Shortly thereafter I heard a rattling noise whenever the car sat idle. I took my car into Germain's service area and confirmed it was coming from the flex pipe in the exhaust system. The service department was unable to cover the part under warranty, so I discussed the matter with the sales person I worked with (Perry M.) and then also his manager (Greg K.). After some discussion, I was provided with a rental car while my Camry was repaired. The flex pipe was replaced and the noise is now gone. I would (and actually already have) referred someone looking for a preowned car to this dealership. More

Great dealership. Customer service is excellent- so much so that I drive by a much closer dealership and across town for service. Service supervisors go the extra mile to keep customers updated about progr so that I drive by a much closer dealership and across town for service. Service supervisors go the extra mile to keep customers updated about progress of service, costs, additional recommendations, etc. More