Germain Toyota of Naples

Travis was great and Joe took really good care of me and my car! 10/10 my car! 10/10 More

My service agent Ann Marie is outstanding. She explains everything to me and advises me well. She has a friendly manner. Normally I give this dealership five-star rating, but this time I lo She explains everything to me and advises me well. She has a friendly manner. Normally I give this dealership five-star rating, but this time I lowered it because they left the paper mat and seat cover in my vehicle. Also when they first returned it to me, it had not been washed. I had to ask them to do that. When it came back from the car wash, it still had the plastic seat cover and floor mat which normally is removed. It just seemed to me that attention to detail was missing that ithad always been there before. Also, the representative who called me to make the appointment never told me of the full service that they wanted to do on my car. I wasn't alerted ahead of time that a recall service had to be done. More

Just had my GR86 serviced as Anthony and the team did another great job. He helped with my appointment and updated me during the service several times. He answered all my questions and they completed t another great job. He helped with my appointment and updated me during the service several times. He answered all my questions and they completed the service in a timely manner. I highly recommend Anthony and Germain Toyota of Naples ! More

As always Germain Toyota service advisors are professional. They update you as needed while your car is serviced. Kudos to Zach. professional. They update you as needed while your car is serviced. Kudos to Zach. More

They are courteous, helpful and thorough. Very happy with their service . Am disappointed that car wash doesn’t ever seem to be working. Otherwise you are great! Very happy with their service . Am disappointed that car wash doesn’t ever seem to be working. Otherwise you are great! More

I purchased a Rav-4 XLE from Germain. I had purchased new cars from Germain prior to this one. I always have a great experience.. The only thing I would say is that I went in Thursday ini I had purchased new cars from Germain prior to this one. I always have a great experience.. The only thing I would say is that I went in Thursday initially to trade in my car, it didn't work out. Then, Friday I got a call to see if something could be worked out. I feel that the deal could have been made Thursday so I didn't have to go back Friday. I would highly recommend Germain when purchasing a new car. More

Way too long waiting after they text me and said my car was ready, just go to checkout and sign for the service. My car was not ready for another hour. Wasn't happy was ready, just go to checkout and sign for the service. My car was not ready for another hour. Wasn't happy More

best dealer in naples great service and thanks to zach for your time you ate the best for your time you ate the best More

Do not take your car to Germain for service! They over filled my engine with oil by 1.3 quarts and Valvoline showed me the proof. Valvoline extracts the oil from engines to a reservoirs and it s They over filled my engine with oil by 1.3 quarts and Valvoline showed me the proof. Valvoline extracts the oil from engines to a reservoirs and it showed 6 quarts were extracted instead of 4.7! Last place I took it for oil change was Germain. I have a photo and proof. This dealership will also ignore a lot of problems with cars like noise issues or doors that won't close properly. They always say " cannot replicate" I didn't buy my car there because Germain is well known to be full of crooks. More

Pleasant visit, reviewed my concerns on my truck and provided confirmation there is an issue. Parts on order. provided confirmation there is an issue. Parts on order. More