"Sales Rep Good, Finance Rep Unfair Deceptive just Wrong"
Beware of deceptive fraudulent and unfair practices by the finance reps. A service contract was deceptively added after being specifically told that no additional items that would add cost to the negotiated price were needed. Unfortunately, it was close to midnight and in good faith, I completed the documents with the expectation that nothing would be added. At a later review, it was clear the service contract was never presented for signature. The following day the Finance supervisor canceled the service contract but said the payments would remain the same since the cost would be deducted from the loan principal only. It sounded reasonable until I reviewed the contract again and noticed the term had been increased by 20 months in order to present a lower payment ad proof the unwanted warranty was removed.
Thanks to the general manager the contract was finally rewritten with the original terms and a "no contest" attitude. Beware that if these problems are not corrected for the long term it shows that this is the corporate culture encouraged or overlooked from the top.
He spent a considerable amount of time helping me with finances. What a wonderful thoughtful employee. He deserves more than 5 stars too bad your service dept. does not your manager in that dept. was very rude.
Unneeded service advised.Dishonest recommendations. Independent advise disputed tecommendations. Advisor made re s. After car being there only 10 mins.this occurred every visit after complimentary period only
Believe or not I came for oil changed and I left , with a new 4Runner SUV .,Wow , thanks Paul Delmonte one of the best car saler I ever met in my life , Cero estress , he handled everything with the most professional way . He make u fill like you are a old friend . His job performance is way to go . I can referral his proffesional work for any guests in my business .
Thanks Paul , God bless you .
Julio C Hernandez .
Manager at Bravo Mercato.
I only gave them one star because I have to in order to leave a review. After 4 trips to germain toyota to get a recall replacement done I am stuck paying another shop to fix what they did. They removed a lift kit off of my truck to install new leaf springs and refused to put it back on. Not only that they damaged the lift kit removing it. Now my tires almost don't fit and if I hit a bump they rub the in side of my fender. So now I have to buy replacement parts as well as pay another shop to install the lift again. Needless to say I won't be going back to this repair center.
I bought a Corolla in November 2015 and they made me sign a lot of papers and one of the papers they said that it was a guarantee for the tires and today I went there because I was having problems in two tires of mine and they simply told me they that they wouldn't change/replace the tire because there wasn't a nail in it. So I ask that when you think to buy a car never buy a car at Germain toyota because they are liars, dishonest people that dont keep there word and this type of dealer should have to be shutdown one star rating is too much for these people becaus there is no words to describe their dishonesty.
My name is Dave Mafra
Original estimate was $49. Requested full synthetic. Advised new cost would be $89. New cost was acceptable. Authorized express service. One and half hours later was notified of possible repairs (never requested service evaluation - apparently Germain doesn't know the meaning of express service). Final bill $128.95, which was $40 more than addusted oil change quote. A free car wash cost was $40 - excessive. Service representative wanted to negotiate with manager a reduction. The service representative was curtious and only following Germain training but I was not buying a car but rather asking for an express oil change. If an express service is offered than 30 to 45 minutes should be adequate for an oil change. I left Germain dissatisfied. Will not recommend Germain Toyota Naples to anybody. Rating does not merit even one star.
"Excellent Job but very busy in the winter so be patient"
2010 Sienna approaching 100k, had dirty transmission fluid. Arranged for a flush. Upon inspection, tech also found oil leak on front of engine. Also asked him about tappet noise when it was cold. Luckily I had the 100k extended warranty since it was a 11 hr/$1400 job. Tech was excellent. Flushed it, fixed the leak and stopped the noise. I believe the engine and transmission had to be unhooked and the van lifted up to allow them to get to the engine. Had to return a few days later for a new power steering pump as well (leaking fluid). Another about $600 job. Also covered by the extended warranty. But...In the winter, the shop is really busy and you have to be patient. I was lucky. Insurance paid for a loaner. I'm not going to tell you how long it took but they got it all done. This is the first time I have purchased the extended warranty. Glad I did.
"The worst experience with purchasing anything in my life. "
What an AWFUL experience! No attempt to be hospitable whatsoever. To put it in perspective for you, the setting was Halloween Horror Nights Dealership Themed. From being passed around from salesperson to manager to people whom I don't even know what position they held, to my personal salesperson being very unknowledgeable of really anything. She knew nothing of the vehicle while I test drove it. Nothing about the features, model or even the warranty! I drove 4 and a half hours to be treated like a scrub. After we fumbled through the paper work we had the displeasure of going to the finance office where we met Rony Levy. This man disrespected not only my wife who used math to show him he was incorrect but also me by saying he didn't trust me. Excuse me but it doesn't matter if a customer is buying a $5000 car or a $500,000 car the experience should be the same across the board and it is I who should be able to trust you Mr. Levy when I am putting a big loan in my name. I know you don't care about the process for a normal person but you should really think about the way you speak to people. You made me feel rushed. I didn't explain anything all you did was say "sign here". I am proud that I wasn't a donor to your Rolex collection. Thank goodness this dealership had nothing to do with the car and the quality of it otherwise it probably would've been screwed up too. Very unprofessional all around. Again, I drove nearly 400 miles and half a day and they were going to send me out the door with less than a quarter tank of gas. The interior of my 4Runner was still dirty. I just wasn't treated the way a customer should have been treated. I would never recommend this place to anyone not even my enemy. Do yourself a favor and shop elsewhere.