Back

Germain Toyota of Naples

Naples, FL

4.7
1,623 Reviews

13315 N Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 1,623 reviews

April 29, 2025

Im very happy for amazing customer service and support. And thankful for listening to my concerns and feedback More

by ajaquelen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis , Brian Keny
Apr 30, 2025 -

Germain Toyota of Naples responded

We're delighted to hear that you had a positive experience with our team at Germain Toyota of Naples. Thank you for sharing your feedback!

April 29, 2025

Zach and the team were excellent. Helpful, professional and friendly. Very happy with the outcome. More

by DJ
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of any of those names.
Apr 30, 2025 -

Germain Toyota of Naples responded

We are glad to hear that Zach and the team provided excellent service. Thanks for choosing Germain Toyota of Naples!

April 27, 2025

Great service provided like always. Will visit again in future services needed no doubt about it More

by freibel20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred soto
Apr 29, 2025 -

Germain Toyota of Naples responded

Thanks a bunch, from the Germain Toyota of Naples Team! See you next time!

April 26, 2025

The Salesman (Ali) was great but the process was time consuming. Overall a good experience. More

by kurtdras
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ali
Apr 29, 2025 -

Germain Toyota of Naples responded

We are glad to hear that Ali provided such top-notch service. We appreciate your feedback about the wait time and hope to have the opportunity to improve on this aspect at your next service visit. Thanks for choosing Germain Toyota of Naples.

April 25, 2025

Excelent dealer ,good service ,Marco es muy professional y te explica todo muy profesional gracias More

by Mariela jauregui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco
Apr 25, 2025 -

Germain Toyota of Naples responded

Estamos felices de leer este comentario positivo acerca de Marco del equipo de Germain Toyota of Naples! Gracias por compartir, Mariela!

April 25, 2025

Travis was my Service person. It was very busy so I waited quite a while but Travis kept me updated.. He was s add s very efficient. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Apr 28, 2025 -

Germain Toyota of Naples responded

Alex, thanks for your patience and understanding during the busy time at Germain Toyota of Naples. We're glad to hear Travis kept you informed and provided efficient service!

April 22, 2025

My service advisor was very friendly and helped cover all of the recommended servicing. They give me the option to accept a decline as well as included imaging for the servicing. More

by Florida1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 23, 2025 -

Germain Toyota of Naples responded

We're delighted to hear that your service advisor provided a friendly and informative experience at Germain Toyota of Naples. It's great to know you appreciated the transparency with options and imaging for servicing. Thank you for sharing!

April 19, 2025

Ann was great as my service representative. I was half an hour late for my appointment, and had a doctors appointment I had to get to after my service work was done. Ann was able to work me in More

by tab12942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann
Apr 21, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your experience with us at Germain Toyota of Naples! We're glad Ann was able to accommodate your schedule and address the issues promptly. We appreciate your understanding about our busy dealership, and we'll work on getting that coffee machine up and running soon. Your recommendation means a lot to us!

April 19, 2025

Excellent customer service. Dahiana Caba went above and beyond. I will come back for my next service. More

by pepinfresh39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dahiana Caba Pena
Apr 21, 2025 -

Germain Toyota of Naples responded

We're delighted to hear that Dahiana provided excellent service at Germain Toyota of Naples! Thank you for your kind words, and we look forward to welcoming you back for your next visit.

April 19, 2025

The service part including Marco was wonderful. Jasmine, at the time of receiving the car after service was rude and unattentive More

by Aziza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Diaz
Apr 22, 2025 -

Germain Toyota of Naples responded

Aziza, thank you for your feedback. While I'm glad to hear Marco provided great service, I apologize for the experience with other members of our team. We strive for attentive and respectful interactions at all times and will address this matter internally. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Martin Olvera Jr - Service Manager - (239) 431-2434

1
...