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Germain Toyota of Naples

Naples, FL

4.7
1,728 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,728 reviews

December 22, 2025

Great place to take your car for services. I always get updates on my car while waiting. More

by Philivecivil16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Marie
Dec 23, 2025 -

Germain Toyota of Naples responded

Phil, thank you for taking the time to review Germain Toyota of Naples!

December 16, 2025

Brendan took care of us right away as soon as we walked in. He explained everything in detail and made sure we fully understood each step of the service. His professionalism, patience, and excellent commun More

by franknap3020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Dec 16, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your fantastic feedback about Brendan! We’re glad he made your service experience smooth and stress-free. We’ll be sure to pass along your kind words. We appreciate your business and hope to serve you again in the future here at Germain Toyota of Naples! Safe travels!

December 13, 2025

Muchas gracias a Robert y a Ozzie Montoya,hoy financié con ellos una gran highland híbrida,mi experiencia con ellos 10 de 10 ,son insuperables con su trato,siempre dispuestos a ayudar,nunca imaginé person More

by yaquelin5045
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ozzie montoya yRobert
Dec 15, 2025 -

Germain Toyota of Naples responded

Yaquelin, felicidades por su Highlander Híbrida! Nos alegra que Robert y Ozzie hicieron de su experiencia algo inolvidable. En Germain Toyota of Naples, siempre estamos para servirle. Gracias por su confianza!

December 09, 2025

⸻ I had an excellent service experience at Germain Toyota of Naples, thanks to Anthony. He was professional, attentive, and made the entire process smooth and stress-free. Anthony took the time to ans More

by Wilna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Cardenas
Dec 09, 2025 -

Germain Toyota of Naples responded

Wilna, we're so glad to hear about your excellent service experience with Anthony at Germain Toyota of Naples. Thank you for your recommendation and we hope to see you again!

December 08, 2025

My service advisor Travis was excellent, he met with me and reviewed all my concerns, keep apprised of the progress on my vehicle, service was excellent, Travis was outstanding. More

by jcc1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Dec 08, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your experience with Travis! We are thrilled to hear he provided excellent service at Germain Toyota of Naples. We’ll pass along your kind words. Safe travels!

December 06, 2025

Frank, my service advisor, was exceptionally knowledgeable about winter conditions and put me at ease that my 4Runner would be set for winter conditions up north. More

by George
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 08, 2025 -

Germain Toyota of Naples responded

Hi George, we're pleased to hear Frank provided such knowledgeable and reassuring service at Germain Toyota of Naples. We wish you safe travels in your Toyota 4Runner!

December 03, 2025

Prompt, accurate, on time ( verry sufficient). Not pushing to add any additional services Will be back for the next service.. More

by Spectorsolution
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 03, 2025 -

Germain Toyota of Naples responded

We're glad our team provided you with prompt and efficient service at Germain Toyota of Naples! We look forward to your next visit.

December 02, 2025

Top knotch service! I can understand why people come back to her. The young man that she was training was particularly attentive to my needs, they were so wonderful to w More

by Ckeel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Roebuck, Chris Keil
Dec 03, 2025 -

Germain Toyota of Naples responded

Thanks for sharing your experience with our team at Germain Toyota of Naples! We look forward to serving you in the future!

December 02, 2025

We’re very nice & helping me out called & said need car for about 4 hours & gave me a ride home then picked me when done More

by Rchipauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 03, 2025 -

Germain Toyota of Naples responded

We are glad our team went the extra mile to assist you! Thank you for choosing Germain Toyota of Naples and for sharing your experience.

December 02, 2025

Service department cannot provide necessary services for the vehicles that this stealership sells. They have gone to xxxx. More

by rfree96938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Damien
Dec 03, 2025 -

Germain Toyota of Naples responded

We're disappointed to hear that your recent service visit left you unsatisfied. We are constantly changing and improving in order to provide the highest quality service to our customers, and we're constantly learning from the feedback that we receive. I would appreciate the opportunity to learn more about your situation and see what I can do to help improve if I can. Would you please reach out to me so that I can learn more? Best, Martin Olvera Jr - Service Manager - (239) 431-2434

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