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Germain Toyota of Naples

Naples, FL

4.7
1,811 Reviews
When you purchase a new Toyota from Germain you’ll experience The Germain Advantage; a complimentary lifetime non-factory limited warranty good at participating dealerships, complimentary basic maintenance and complimentary loaner cars. Germain Toyota’s primary goal is to satisfy our customers. We offer one of the most comprehensive parts and service departments in the automotive industry and carry an extensive inventory of new and used Toyota cars, trucks and SUV’s. Our used car lot, The Big Lot, carries a great selection of certified pre-owned Toyotas with a 100,000 mile warranty. We work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. A new Toyota is waiting for you at Germain Toyota of Naples.
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,811 reviews

August 16, 2026

They take very good care of customers I won’t mind to bring friends and family to buy or service their vehicles More

by dolcefew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2026 -

Germain Toyota of Naples responded

Thank you for recommending Germain Toyota of Naples! We look forward to assisting you and your family again in the future. Safe travels!

August 11, 2026

Handel kept me updated as I was waiting at the dealership. Excellent customer service. I would recommend him. More

by Eddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Handel
Aug 12, 2026 -

Germain Toyota of Naples responded

Eddy, your recommendation means the world to us! Thank you for choosing Germain Toyota of Naples and for sharing your experience with Handel!

August 11, 2026

Well staffed, very courteous and helpful group. I've had a few oil changes and maintenance cycles with different service advisors, most recently Daniel, and Brian before that. They made my routine More

by ibroketheserver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel, Brian
Aug 11, 2026 -

Germain Toyota of Naples responded

We're glad to hear Daniel and Brian have made your maintenance visits seamless and efficient here at Germain Toyota of Naples. We look forward to serving you in the future!

August 07, 2026

August 4, 2026 ★★★★★ I've been bringing my vehicles to Germain Toyota's service department for over 5 years now, and they continue to earn my trust every time. This visit was no exception — my Highlander More

by Sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dameion Reed, Anthony Cardenas
Aug 10, 2026 -

Germain Toyota of Naples responded

Sal, thank you for being a loyal customer of Germain Toyota of Naples, and we’re glad to hear Dameion and Anthony always take great care of you. Your recommendation means a lot to us! Safe travels!

August 07, 2026

Had my 2023 Toyota Tundra serviced at Germain Toyota in Naples. My service agent was Mike. I was happy with the service and Mike was a pleasure to work with. He kept me updated and answered all my question More

by Copsquared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Agent Mike
Aug 07, 2026 -

Germain Toyota of Naples responded

Thank you for this 5-star review! It means a lot to hear that Mike provided you with such helpful service. We appreciate your confidence in us and hope to welcome you back to Germain Toyota of Naples down the road!

August 07, 2026

Your service rep was rude and condescending. I came to an appointment that your service department made for me, then she claimed I came at a busy time,I didn't make it. She said she keep me info More

by Richardhazelett61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Rinehart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2026 -

Germain Toyota of Naples responded

Richard, I'm sorry to hear about your recent service visit and the way you felt treated by our team. This is certainly not the level of customer care we aim to provide, and I would like to speak with you personally about this so that I can better understand what happened and how we may be able to assist you further. Do you mind calling me at your earliest convenience? Thank you, Martin Olvera Jr - Service Manager - (239) 431-2434

August 05, 2026

Great kind respectful honest and would return. I appreciate all the effort at dealership. Thank you More

by kimdonnelly63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2026 -

Germain Toyota of Naples responded

We're thrilled to hear you had such a positive experience, Kim. We look forward to seeing you again at Germain Toyota of Naples!

August 02, 2026

RUDY WAS VERY HELPFUL BUT I WOULD LIKE TO KNOW HOW SOON I CAN COME BACK FOR THE BALANCE OF THE TACOMA RECALL More

by sobrocht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2026 -

Germain Toyota of Naples responded

Thank you for trusting Germain Toyota of Naples. We’ll pass along your compliments to Rudy and be sure someone reaches out to discuss the next steps of the recall. Take care!

July 31, 2026

Anne-Marie was very professional helped me out immensely I would recommend her to anybody she is who I will be dealing with if I ever have to come back in to have my truck looked at. More

by tbrox59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann-Marie Roebuck
Aug 04, 2026 -

Germain Toyota of Naples responded

Thank you for your recommendation of Anne-Marie! We are so grateful to have you as a customer here at Germain Toyota of Naples. See you next time!

July 28, 2026

Muy bien todo muy bien servicio pero me gustaría que cuando uno valla por el cambio de aceite te frieguen el carro un poco así me lo hacían en el dealer de la Audi More

by Yida Gutiérrez12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rinehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2026 -

Germain Toyota of Naples responded

Gracias por sus comentarios y sugerencias, Yida! Nos alegra saber que está satisfecho con el servicio en Germain Toyota of Naples. Lo tomaremos en cuenta para el futuro.

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