Germain Toyota of Naples

Awesome Experience at Germain Toyota-Naples Last week I took my 2013 RAV4 in for some routine maintenance and merely mentioned to my service coordinator Peggy Mazuras that I was planning to trad Last week I took my 2013 RAV4 in for some routine maintenance and merely mentioned to my service coordinator Peggy Mazuras that I was planning to trade it in over the next two months. She introduced me to Team Leader Capt. Eric who questioned me about my goals and needs/wants. I think was introduced to Paul Delmonte who continued the conversation as we walked the lot while he explained the difference between RAV4 models. He pointed out a particular car 2015 new that had everything I had explained I wanted and then some. I did tell Mr. Delmonte that I was probably more interested in a used RAV4. He checked the computer and sure enough there was a 2014 RAV4 that had plenty of bells and whistles too. Mr. Delmonte explained to me the flexibility he had with the new car as opposed to the used version. It ended up being to my advantage to purchase the new 2015 Limited thanks to his guidance. More

Outstanding. Treated as a valued customer! From the moment I pulled in for service I was treated with courtesy and a desire to exceed my expectations. Treated as a valued customer! From the moment I pulled in for service I was treated with courtesy and a desire to exceed my expectations. More

Service Experience Service advisor George was great. Rating 10. But check out thru cashier counter was disaster. Rating 2. She was rude. I had to wait in line for 10 min Service advisor George was great. Rating 10. But check out thru cashier counter was disaster. Rating 2. She was rude. I had to wait in line for 10 minutes then she left and didn't say a word whete shevwsd going or when shevwpuld be back. She didn't say anything, just left. I asked for manager and made formal complaint. Bad design sending customers from service advisor to cashier counter. I like it better when service advisor handles full experience including payment. Less chance for bad experience too because eliminate extra people who.can screw up the experience. --- Dr Longfellow More

Service Dj Hutton was very polite and helpful. Got my car in and out very quickly! I was very impressed that the service manager took care of me!!! I will def Dj Hutton was very polite and helpful. Got my car in and out very quickly! I was very impressed that the service manager took care of me!!! I will definitely come back because of the personable service provided by Mr.Hutton. More

Always get excellent service! Randy Towne and his team did an amazing job finding the vehicle we wanted. I had to shop with my 2 year old and everyone was patient and kind! Randy Towne and his team did an amazing job finding the vehicle we wanted. I had to shop with my 2 year old and everyone was patient and kind! More

COMFORTABLE PROFESSIONALISM From the time I arrived for my recall repair I was greeted by friendly caring employees demonstrating complete interest with my appointment. Peggy Maz From the time I arrived for my recall repair I was greeted by friendly caring employees demonstrating complete interest with my appointment. Peggy Mazaras was my Service specialist from setting up my appointment to performing a inspection of my vehicle finding worn tires , researching replacement tires and prices. She is a very competent knowledgeable lady that I felt completely comfortable with along with the facility that is state of the art. More

Very professional Peggy Mazaras did a great job. Our car was ready on time as promised. Peggy was professional, knowledgeable and courteous. We will be back for all Peggy Mazaras did a great job. Our car was ready on time as promised. Peggy was professional, knowledgeable and courteous. We will be back for all our future service. Thank You. More

Excellent Customer Service My experience with Germaine Toyota's service department has always been excellent. Their appointment process is easy and they are prompt getting your My experience with Germaine Toyota's service department has always been excellent. Their appointment process is easy and they are prompt getting your vehicle into the shop at the appointed time. Germaine service staff is always friendly and courteous and they have taken good care of our vehicles. More