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Germain Toyota of Naples
Naples, FL
1,624 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,625 reviews
June 13, 2015
Service Department Manager On check-in I was received very politely and a ride was arranged for me to be left off at work. My Service Report said I had a Courtesy Car Wash. Wh On check-in I was received very politely and a ride was arranged for me to be left off at work. My Service Report said I had a Courtesy Car Wash. When I pulled out I felt "it would have been nice if the washed and vacuumed my car. More
by monica
Employees Worked With
Peggy Mazaras, Jerome George
June 13, 2015
Buying my car experience The people here are very friendly and listen to what you want, based on what you say they find what is best for you. I am very happy with how things w The people here are very friendly and listen to what you want, based on what you say they find what is best for you. I am very happy with how things went and I truly recommend it. More
by IgnacioR
Employees Worked With
Marcus Veiga
June 13, 2015
20K Maintenance Oil change and tire rotation done in less that 1 1/2 hours, plus I left with a clean car. Everyone at Germain is friendly, helpful and always respect Oil change and tire rotation done in less that 1 1/2 hours, plus I left with a clean car. Everyone at Germain is friendly, helpful and always respectful of my time. More
by mmoser
Employees Worked With
Malaun Humbert
June 13, 2015
HAPPY CUSTOMER Marcus has made our experience very pleasant and easy. We always felt welcome. He went beyond his duty to set up our electronics for us ( which was a Marcus has made our experience very pleasant and easy. We always felt welcome. He went beyond his duty to set up our electronics for us ( which was a big deal for us). We'll definitely recommend Marcus to our friends. More
by innabery
Employees Worked With
Adam Golden, Dion Homer, Juan Medina, Marcus Veiga
June 12, 2015
Excellent service Frank Lopez was a tremendous help. I definitely recommend him at your next visit. He was very kind and readily answered whatever question we had. Frank Lopez was a tremendous help. I definitely recommend him at your next visit. He was very kind and readily answered whatever question we had. More
by Joaquin667
Employees Worked With
Frank Lopez
June 12, 2015
Recall on vechile . My rav 4 2015 had a serious recall. Once indenitfied they provided a courtesy car. Finally after 6 weeks of waiting for my vechile I picked it up . My rav 4 2015 had a serious recall. Once indenitfied they provided a courtesy car. Finally after 6 weeks of waiting for my vechile I picked it up totally cleaned / serviced and full of gas Kudos to a wonderful team Regards Susan topping More
by Susan0804
Employees Worked With
Geff Smith
June 12, 2015
Great Experience Marcus was a very nice guy who seemed to genuinly care about his customers and their vehicle needs. It is always nice to deal with a genuine and hard Marcus was a very nice guy who seemed to genuinly care about his customers and their vehicle needs. It is always nice to deal with a genuine and hard working sales associate such as Marcus. Thanks Marcus! More
by BobbyJ2013
Employees Worked With
Marcus Veiga
June 11, 2015
great sales I bought a used Silverado. He was very helpful and professional I will recommend to everyone and will definitely buy from again. I cant be happier I bought a used Silverado. He was very helpful and professional I will recommend to everyone and will definitely buy from again. I cant be happier More
by bujo711
Employees Worked With
Marcus Veiga
June 11, 2015
lied to and treated rudely I traded in my Tacoma and Rony in Finance told me I had no warranty on it to transfer. Came home, looked at paperwork and I DID have a warranty. I wen I traded in my Tacoma and Rony in Finance told me I had no warranty on it to transfer. Came home, looked at paperwork and I DID have a warranty. I went back last week and was told to come in today to sign a new warranty. Today they reneged their offer. I asked Mr Newsome to show me how my credit for the old warranty was applied to my new truck. He said impossible. Rony the Finance man talked double talk and was rude. Pretty much I signed for a trade in and service and niceness were over. I walked out and called Fidelity myself and got my info in 2 minutes. She gave me the same info she gave Germain. So if you talk to Rony or Mr Newsome be sure to tape your conversation and get it in writing. Don't expect help or courtesy once you've signed the dotted line. This was my 4th and last truck from Germain, used to be great, now it blows. More
by tacoma dame
Employees Worked With
Brad Newsome, Rony Levy
June 11, 2015
Everyone was very positive - great salesman, Jerry Wysocki Everyone was committed to making sure we not only walked out with a car but that we were satisfied with the deal that we got. We had a wonderful sale Everyone was committed to making sure we not only walked out with a car but that we were satisfied with the deal that we got. We had a wonderful salesman, Jerry Wsyocki. Would recommend him to all of my friends. The gentleman that took care of the lease papers and finance was Eddie Vasco and he was the ultimate professional. They both took the time to explain all the details in the paperwork and made sure we did not feel overwhelmed or felt pressured. Good - no, great professional team!!! More
by bobk
Employees Worked With
Wysocki, Jerry, Eddie Vasco
