Germain Toyota of Naples

2014 Avalon Warranty Maintainence and Bumper Replacement I was cheerfully greeted and assisted by George Donovan during my visit for Warranty service. He was very professional, friendly and forthcoming wit I was cheerfully greeted and assisted by George Donovan during my visit for Warranty service. He was very professional, friendly and forthcoming with questions and answers to my various enquiries, in order to get the service I needed in an expeditious manner. After my car was serviced, I enquired about a damaged bumper which I planned to have repaired at a later date. George quickly said he had one in stock and could have it replaced and back to me the following day. Thus saving me another trip to the dealer. This sounded great for me. George was like a breath of fresh air. He worked efficiently and professionally to makes you feel like a valued customer. George is a great asset To Germains service department and I would highly recommend other customers contact him for service More

2014 Camry Warrenty Maintenance George Donovan assisted me during my visit. He was very friendly and open in assisting me to get the service I needed in a quick and seamless manner. George Donovan assisted me during my visit. He was very friendly and open in assisting me to get the service I needed in a quick and seamless manner. My experience working with George was both pleasant and professional and I would recommend customers contact him directly for their service needs. I would also like everyone to know that George is a customer oriented team player. He worked efficiently to take care of my service requirements making me feel like a valued customer. George is truly a valuable asset to Germain Toyota's service department. Thanks for the good experience. More

Thank you I will always go to this dealership for my service needs because of the great customer service, and my trust in this dealership. It is so easy to mak I will always go to this dealership for my service needs because of the great customer service, and my trust in this dealership. It is so easy to make an online appointment. More

Great experience I really had a great experience getting my van serviced! George Donovan was my technician and he was very friendly and knowledgeable. My waiting tim I really had a great experience getting my van serviced! George Donovan was my technician and he was very friendly and knowledgeable. My waiting time was just as he said and I was happy to know that my van was getting the best care. More

20,000 mile service I called for an appointment yesterday morning and had my car in and out by 1:30 PM. Happy with the service. Steve was very nice to work with. I called for an appointment yesterday morning and had my car in and out by 1:30 PM. Happy with the service. Steve was very nice to work with. More

Always professional service. I have rated them excellent as their service is consistently customer friendly and accommodating. From the quick, efficient check in, to the pone cal I have rated them excellent as their service is consistently customer friendly and accommodating. From the quick, efficient check in, to the pone call when it is ready, and o the shuttle service they provide. When one picks up their car, it is always clean inside and out, and the service assistant has thoroughly explained all work done on the car, answering all questions. It's obvious that the Germain Service people are well trained, and know how to provide excellent customer service as well as top work by the mechanics to resolve any problems with the car. . More

First Service Overall very good experience. Staff was pleasant and professional. Explanation of ratings: Customer service and friendliness a 5--well deserved. Cour Overall very good experience. Staff was pleasant and professional. Explanation of ratings: Customer service and friendliness a 5--well deserved. Courteous and timely Quality of Work - a 4 (hard to rate an oil change and tire rotation) would have been a five but rear trailer hitch novelty cover that apparently was broken (most likely during the car wash)--no biggie as it's a fairly inexpensive item but it kept it from being a 5 Price- 3 (average) is kind for a $97 oil change More

Excellent job and in a short time of service! Good experience once again. I would come back whenever I would need the service. Also I will recommend other people to come and get any kind of serv Good experience once again. I would come back whenever I would need the service. Also I will recommend other people to come and get any kind of service. It is worth it! More