Germain Toyota of Naples

EXCELLENT SERVICE MY SERVICE ADVISOR WAS RICHARD ESTES. I CALLED IN THE MORNING FOR AN AFTERNOON APPOINTMENT TO HAVE A WINDSHIELD WASHER PROBLEM RESOLVED. GOT THE APP MY SERVICE ADVISOR WAS RICHARD ESTES. I CALLED IN THE MORNING FOR AN AFTERNOON APPOINTMENT TO HAVE A WINDSHIELD WASHER PROBLEM RESOLVED. GOT THE APPOINTMENT, GOT THE PROBLEM FIXED AND WAS ON MY WAY! GREAT, GREAT, GREAT! More

Organized and efficient From the ease of making the appointment on-line to the organized attention upon arrival, customer service and efficiency was an utmost priority. Peggy From the ease of making the appointment on-line to the organized attention upon arrival, customer service and efficiency was an utmost priority. Peggy Mazaras was very professional as well as friendly in her handling of my 15,000 service. She is an asset to your dealership. More

Excellent & On Time My serviceman, Malaun Humberto, was courteous and informative. I was taken right on time and the service was completed in one hour. The waiting area i My serviceman, Malaun Humberto, was courteous and informative. I was taken right on time and the service was completed in one hour. The waiting area is clean & comfortable with snacks & drinks available. More

Service visit Came for assistance with an interior light problem. Was able to have a service visit incorporated, thus saving me a return visit. Took a bit longer Came for assistance with an interior light problem. Was able to have a service visit incorporated, thus saving me a return visit. Took a bit longer than I had initially planned on, but glad not to have to return later for addition service. Peggy Mazaras was just terrific! I enjoy working with her to keep my car serviced properly. More

A Professional Service Appointment That Was Very Successful This service appointment was basically the initial "We Owe You" items that were to be put on my new 2015 Prius V - Model 5. The coordination between This service appointment was basically the initial "We Owe You" items that were to be put on my new 2015 Prius V - Model 5. The coordination between Angela and Malaun to get this accomplished was flawless. All the items were completed and done well. Thank You!!!!! More

George Donovan and Germain Toyota rocks! Assigned to George Donovan as my rep retired from full time work---well, George worked out perfectly ---got my car serviced quickly with no hassles, v Assigned to George Donovan as my rep retired from full time work---well, George worked out perfectly ---got my car serviced quickly with no hassles, very professional. Made my visit very rewarding as George took care of a small problem very efficiently. More

efficient, pleasant to deal with Dealt with Laurence B who was efficient and friendly. Dropped car off and picked up car next day after oil change and tire rotation. Was in and out ea Dealt with Laurence B who was efficient and friendly. Dropped car off and picked up car next day after oil change and tire rotation. Was in and out each time within 20-30 minutes. Laurence called when car ready for pickup. More

Alan Carey provided solid information Alan Carey, provided solid information about the choices at Germaine. Whenever he had any doubt he confirmed or expanded his knowledge by consulting Alan Carey, provided solid information about the choices at Germaine. Whenever he had any doubt he confirmed or expanded his knowledge by consulting others. I value that approach as too many others claim knowledge that frequently proves incomplete or inaccurate. He approached me with respect and patience and in the end I think (one really never knows) that I received good value for the price I paid. When I returned with a question about the lane departure warning he stayed with me until we made an appointment with tech support to check out the problem. In a previous lease I had the opposite response, when I came in with a question the salesman essentially seemed not to know me and offered no help so Alan's approach was definitely exceptional. More

Service visit of 5/21/15 Jeremy Bongle was excellent and appears to have nicely taken over for Ann Marie Robucks.He had the best interests of both the dealership and the custo Jeremy Bongle was excellent and appears to have nicely taken over for Ann Marie Robucks.He had the best interests of both the dealership and the customer in mind in doing his job More