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Germain Toyota of Naples
Naples, FL
1,660 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,660 reviews
May 01, 2015
Never again First let me say that after owning several of them, I love Toyotas. Up until recently, I loved Toyota Dealers too. No more. I just purchased a 201 First let me say that after owning several of them, I love Toyotas. Up until recently, I loved Toyota Dealers too. No more. I just purchased a 2015 Toyota Camry Hybrid XLE to replace a leased Prius from Germain Toyota in Naples FL. Great car, great salesman, slimy Sales and Finance Managers. It was, in my seven decades of experience, the most underhanded transaction I have ever experienced. Talk about disappointed! In the negotiations for price we arrived at an understanding amenable to both parties. The MSRP (without the "market adjustment") less the payoff of my lease, and an additional approximately $1,000 reduction. Nobody denies that was our agreement. As the Finance Manager was doing the paperwork I kept asking where the lease payoff was, and was told several times to not worry because he was going to take care of it. At around 10 pm after being there for 6+ hours he produced the paperwork still assuring me that the lease payoff was taken care of. When we got home we realized that he took care of it by adding it into our loan. We hurried back in the morning to point out the error and he reiterated that the dealership had done as promised. When we pointed out that there it was in our loan he said that I was not capable of understanding financial matters and it was not where it was. After discussion he brought in the Sales Manager who repeated that it was beyond my capability to understand. When I persisted at my point he admitted that I was right but nothing could be done to correct the error. They had me like it or not. Is this really the customer experience that Toyota endorses? Is the damage to Toyota's reputation really worth $2500? Do you really need sales so badly that you have to resort to a shell game to beat customers up? It seems prudent to me now to recommend to potential Toyota customers that they bring a lawyer and CPA perhaps even a detective with them when dealing gets this shabby. With the time, money and effort that Toyota invests in R&D, design, manufacturing and logistics to produce perfect cars it is almost criminal to see it all crash and burn when it meets your customers due to incompetent and unethical dealer management personnel. More
by screwed
Employees Worked With
Rony Levy, Ralph Pietras
May 01, 2015
Great experience! Ann Marie Roebuck was very helpful and performed her job with a high level of professionalism! I will definitely go there next time. Thank you! Ann Marie Roebuck was very helpful and performed her job with a high level of professionalism! I will definitely go there next time. Thank you! More
by Avita
Employees Worked With
Ann-Marie Roebuck
April 30, 2015
Salesman Ed Kuezek Our salesman, Ed Kuezek, was very helpful and informed about the car we bought. He helped us before, and more importantly, after we bought the car. Our salesman, Ed Kuezek, was very helpful and informed about the car we bought. He helped us before, and more importantly, after we bought the car. I would recommend this dealership, and highly recommend this salesman, to any of my friends and relatives. Alan Zuckerman More
by Alan Zuckerman
Employees Worked With
Edward Kuezek
April 28, 2015
Ignored upon entry There were 3 lanes when entering the service area . One blocked by a cone. We chose the far left open lane. Big mistake. We never moved. cars in th There were 3 lanes when entering the service area . One blocked by a cone. We chose the far left open lane. Big mistake. We never moved. cars in the next open lane were attended & cars entering that lane after us were again attended.. Cars were also going around the cone (supposedly closed) & were attended. We sat outside & nothing happened. Finally had to get out of car, go to the service station & complain. George then took the car . Our total wait time from entry to getting the car totally serviced was 2 hours. Not the excellence promised. This is the third car purchased new at Germain. When we finally arrived home we had a call from "Don" on our answering phone. It said it was an important call regarding our car. I called & was told he was not available but would call back. It is now 3pm the following day. Don has not called back. More
by Jack
Employees Worked With
Adam Golden, Alan Carey, George Donovan
April 27, 2015
general service always great service from Ann Marie Roebuck. She is always the most helpful. She has been my service representative for over 15 years, I always go to always great service from Ann Marie Roebuck. She is always the most helpful. She has been my service representative for over 15 years, I always go to her More
by travelgal
Employees Worked With
Ann-Marie Roebuck
April 27, 2015
You are my southern go to when I need service. Jeremy Bongle was kind and thoughtful and very diligent. He followed through very promptly. And my car is now in great shape for our trip north. T Jeremy Bongle was kind and thoughtful and very diligent. He followed through very promptly. And my car is now in great shape for our trip north. Thanks Jeremy! Judy Schele More
by zookitty
Employees Worked With
Jeremy Bongle
April 26, 2015
Thanks Ann Marie Roebuck! Anne Marie Roebuck helped me out the day my car was totaled and I was so upset. She helped guide me and really went out of the way to keep me calm. Gr Anne Marie Roebuck helped me out the day my car was totaled and I was so upset. She helped guide me and really went out of the way to keep me calm. Great worker and very attentive and kind! More
by Ann Marie Roebuck Fan!
Employees Worked With
Ann-Marie Roebuck
April 23, 2015
SERVICE Ann Marie Roebuck, good service, on time, helpful, I'll be back! Dealership is very clean and organized. I will bring in my Prius for servic Ann Marie Roebuck, good service, on time, helpful, I'll be back! Dealership is very clean and organized. I will bring in my Prius for service when needed Walter Gill 4/23/15 More
by naples toyota
Employees Worked With
Ann-Marie Roebuck
April 22, 2015
Service Ok, but again took longer than estimated . Whoever washed car, then got in car with wet and dirty footwear. I had to vacuum myself when the rug/car Ok, but again took longer than estimated . Whoever washed car, then got in car with wet and dirty footwear. I had to vacuum myself when the rug/car mat dried. More
by George
Employees Worked With
Peggy Mazaras
April 22, 2015
Sales I recently purchased a new Camry at Germain Toyota. I had the pleasure of dealing with Paul Delmonte. He was very knowledgeable about the type of vehi I recently purchased a new Camry at Germain Toyota. I had the pleasure of dealing with Paul Delmonte. He was very knowledgeable about the type of vehicle I was interested in and proceeded to help me choose the right vehicle. Paul did this without any high pressure, or theatrics, that I've encountered previously. Paul was very professional in my dealing with him. I would, and have already done so, recommend to my friends. Lewis ( Mike ) Voutas More
by MickeyV
Employees Worked With
Ann-Marie Roebuck, Paul Delmonte
