Germain Toyota of Naples

Jeremy Bongle went out of his way to find a way to help me. My aging 4Runner was in need of several routine maintenance items as any vehicle that has close to 200,000 miles. Germain always services it with reli My aging 4Runner was in need of several routine maintenance items as any vehicle that has close to 200,000 miles. Germain always services it with reliability, and recommended this work over the last few visits. With a daughter in college, and many other unexpected bills, I kept putting it off. Jeremy Bongle, my service rep. Explained the importance of getting these items fixed and found a reasonable way to pay for it. Thank you, Jeremy, and all the rest of the great service reps especially Ann Marie Roebuck at Germain Toyota. With your help my 4Runner will last a lot longer! More

10,000 miles service I was been there not a first time either (happy overall) This time was serviced 10,000 miles. And Ann Marie Reobuck serve me . Very friendly, happy. I was been there not a first time either (happy overall) This time was serviced 10,000 miles. And Ann Marie Reobuck serve me . Very friendly, happy. So i like her. See again.... More

Peggy was Awesome, Thoughtful & Professional! Peggy Mazaras worked with me to set appointment for service to fit my ever changing schedule. She was kind and thoughtful every time we spoke! Service Peggy Mazaras worked with me to set appointment for service to fit my ever changing schedule. She was kind and thoughtful every time we spoke! Service was personal and truck was cared for...and clean ;) Thank you Peggy, the young man who assisted before and after service & service team! EXCELLENT JOB!! Jenny...the guide ?? More

Professional attention to detail Every T was crossed as well as every I was dotted. Mich Walling attempted to do everything possible to make our visit as pleasant and expedient as he Every T was crossed as well as every I was dotted. Mich Walling attempted to do everything possible to make our visit as pleasant and expedient as he could. More

Excellent Customer Service from Mitch Walling I always bring my Rav4 into the dealership for service. Mitch was very accommodating - he spoke with me all through the process of getting everything I always bring my Rav4 into the dealership for service. Mitch was very accommodating - he spoke with me all through the process of getting everything taking care. He explained everything so I understood the issues and was able to make a truly educated decision. Mitch is very nice and is a great asset to the service department. More

Scion Exceptional service as always! Will definitly recommend. I've bought a few cars here and will always come back to buy more in the future. Exceptional service as always! Will definitly recommend. I've bought a few cars here and will always come back to buy more in the future. More

Excellent Customer Service from Mike Cunninham Battery on Prius died on Saturday of Labor Day weekend. I had already dropped the key in the box as told by the person on the phone when I saw Mike. Battery on Prius died on Saturday of Labor Day weekend. I had already dropped the key in the box as told by the person on the phone when I saw Mike. He came out and took all my information and made sure I was on the list for first thing Tues. am. True to his word my car was serviced and ready that afternoon.He arranged for my transportation to the dealership and explained all work and charges in layman's terms and off I went. Thanks Mike!!! More

Repair of Prius Car was showing master warning symbol. Called 1st thing in AM, call back received almost immediately. Told to bring car in right away for checking. Car was showing master warning symbol. Called 1st thing in AM, call back received almost immediately. Told to bring car in right away for checking. Ann-Marie handled all necessary items explaining to me exactly what to expect. Wait time seemed a bit long to hear results. Shocked when told what was wrong and price for repair but had not options. Ann-Marie offered 10% discount which I appreciated very much. She also set me up with a loaner car so that I could continue on to work. Again that was thoughtful and appreciated very much. When I returned to pickup car all went smoothly. As I drove off lot my car seemed to be acting a little different so was going to return next day or at least call but by time I arrived home it seemed to have cleared up and so have decided didn't need to pursue further. More

Ann-Marie is a Superstar! Ann-Marie is very knowledgeable about my Solara and has been working with me since my first service of the car. You should be very proud to have her Ann-Marie is very knowledgeable about my Solara and has been working with me since my first service of the car. You should be very proud to have her on your staff. This lady knows the true meaning of "Customer Service". More

Great intoduction This was my first service visit to your facility. I purchased a 2014 Tundra from a private seller out of town. Ann was very welcoming and seemed to re This was my first service visit to your facility. I purchased a 2014 Tundra from a private seller out of town. Ann was very welcoming and seemed to really take an interest in making sure I was taken care of. Thanks for the great work & I will see you on my next scheduled service. More