Germain Toyota of Naples

A Very Bad Experience at Germain Toyota I purchased a 2011Rav 4 from Germain Toyota. I had turned in my Toyota Hylander which I also purchased from Germain Toyota. My whole family has purcha I purchased a 2011Rav 4 from Germain Toyota. I had turned in my Toyota Hylander which I also purchased from Germain Toyota. My whole family has purchased cars from Germain Toyota. That will no longer be the case. My gas pedal was non responsive and had the car towed into the service department. They informed me it would be $1,400. repair. They said it was a throttle body. This car is only 2 yrs old, has never been in an accident and has every routine check up from thier service department. The manger gave me $200 off the bill and said I had to take it up with Toyota. I did and they said they could not help me. I am a teacher and I teach my students to do the right thing. There is no way there should be this heavy of a repair on such a young car. Germain Toyota should do the right thing. Deneen Crandall More

Service experience great, no issues, recently relocated to Naples, good to know there is a friendly through Toyota Dealer available. Mr. Estes was very efficient. I was great, no issues, recently relocated to Naples, good to know there is a friendly through Toyota Dealer available. Mr. Estes was very efficient. I was also glad I did not have to wait long for service More

Owner Ann-Marie Roebuck is great to work with and took care of my service and did an excellent job of keeping me informed and letting me know the process... Ann-Marie Roebuck is great to work with and took care of my service and did an excellent job of keeping me informed and letting me know the process.... More

Owner Service person was very nice. Thank you for washing the van. It looked great. The work did not take long. The price of the cabin air filter that was r Service person was very nice. Thank you for washing the van. It looked great. The work did not take long. The price of the cabin air filter that was replaced was pricey but necessary to have replaced. More

Service Center Peggy Mazaras was friendly, helpful, and professional. All the staff greet you with a smile. Overall excellent experience. That is why I keep going Peggy Mazaras was friendly, helpful, and professional. All the staff greet you with a smile. Overall excellent experience. That is why I keep going back. More

Service Experience I had my 30000 mile service for my Prius done here. Richard Estes handled my account and did an excellent job explaining the required and optional ser I had my 30000 mile service for my Prius done here. Richard Estes handled my account and did an excellent job explaining the required and optional services Toyota recommended at this service interval. He was very thorough in his explanation and what each item would cost. I was very pleased with the service and will return for future service appointments. More

First 5000 mile service. I have purchased a number of cars from Germain Toyota and have been very happy with the attention I received and their friendly service. Richard Este I have purchased a number of cars from Germain Toyota and have been very happy with the attention I received and their friendly service. Richard Estes was the service adviser on my visit for the first 5000 mile service for my 2014 Tacoma. He was very through in explaining the service and the paperwork. Friendly and paid attention to detail. The waiting area was pleasant, with coffee, water and snacks. Free "no hassle to log in" wi-fi service too. All in all a pleasant experience, and quick. Washed the truck for me too. More

Purchase of a new car. Thanks to my great salesmen Marco Galarza I got a new car. No hassle from Marco, he delivered on the car I was looking for with the price I was will Thanks to my great salesmen Marco Galarza I got a new car. No hassle from Marco, he delivered on the car I was looking for with the price I was willing to pay. Within 2 hours I finished signing all the paperwork and had the car delivered to my home. Thank you again for all your help, hopefully I will see you again when my wife's lease is up for another car. More

Service At Germain Great customer service, prompt responses and quality work performed. I always go back to Germain even for just an oil change, they stand behind thei Great customer service, prompt responses and quality work performed. I always go back to Germain even for just an oil change, they stand behind their work. More

Randy did an excellent job meeting my lease needs. I was very pleased with the service that I received from Randy and your dealership. I found the car at the price and terms that I wanted. I was very pleased with the service that I received from Randy and your dealership. I found the car at the price and terms that I wanted. More