Germain Toyota of Naples

Ann-Marie Roebuck is Germain Toyota Ann-Marie Roebuck takes excellent care of my 2010 Toyota Matrix. She always gives me straight advice regarding the services my Matrix needs. Ann-Ma Ann-Marie Roebuck takes excellent care of my 2010 Toyota Matrix. She always gives me straight advice regarding the services my Matrix needs. Ann-Marie is the reason I get my Matrix services at Germain Toyota More

Worst Experiance of my Life with GERMAIN TOYOTA He was the nastiest, condescending, belittling and arrogant person. He is now in Financing for Germain Toyota of Naples. We have a deal on paper for o He was the nastiest, condescending, belittling and arrogant person. He is now in Financing for Germain Toyota of Naples. We have a deal on paper for one thing and when we sit to close the deal. All the numbers change, Mind you nothing on our side has changed with our credit only thing that changed was that we wanted to put more more down. He pounced like a vulture on his prey. With no respect or explanation just said " The numbers changed and thats what the new numbers are if you like it great or give me a check for all of the car. He knows that we had the cash to buy it outright so he pulled the Great Dealer Move. Of bumping the numbers as he pleased thinking we were dum, Since the person he was trying to do this to was a old lady over 80... I would NEVER recommend or GERMAIN TOYOTA... They are predators that play the ultimate game on older people and the uninformed... Stay Away from GERMAIN TOYOTA OF NAPLES.. Matthew Reynolds was used as a pawn it seamed he had no control of all the numbers changing. Every time we went to the dealership a new player in there game came out and changed numbers. Even after we had it on paper they still continued to do it. In the straw that broke my heart was when Tom Hartman totally disrespected me for no resin other then try to pressure me to pay more... He's a Sad person... And I want and will try to have every person I know stay away from GREMAIN TOYOTA of NAPLES More

M'y best car I highly recommend Marco Garlarza as your dealer I just bought a Toyota Prius 2014 and Marco was helpful, knowledgeable , give me a good price for my I highly recommend Marco Garlarza as your dealer I just bought a Toyota Prius 2014 and Marco was helpful, knowledgeable , give me a good price for my old Prius. Conclusion : Marco is truly exceptional and never put any pressure in my decision making. More

Very disappointing Dear sir / madam About 7 years ago I bought a Toyota Camry and Lexus LX470 new from the same group (Germain) in Naples Florida. The cars are bas Dear sir / madam About 7 years ago I bought a Toyota Camry and Lexus LX470 new from the same group (Germain) in Naples Florida. The cars are based at our seasonal residence in Naples, Florida. We only spend about 8 - 12 weeks a year there and the rest of the time they cars sit in a garage. So the cars have had the equivalent of about two years use. Largely we have been satisfied with how these cars have performed, however recently we found that the top of the dashboard in the Camry was literally melting - it had gone all sticky and every time it went in the sun, even in the winter, it got progressively worse. Honestly this has been going on for ages and I know we should have kicked up a fuss earlier, but we didn't know it was a common issue and Germain never told us, despite both cars going back for regular servicing. In any event, in April this year I called them about this problem. Germain insisted I come in so they could look at it, photographs were apparently not good enough. When I took the car in, I was kept waiting for about 20 minutes and then the service adviser took one look at the car and said, he agreed there was a problem. It was so fast and such an easy assessment, it is obviously something they have seen many times before. I have now checked online and it does indeed appear to have been a common problem with this year of Camry. Toyota were prepared to supply only the parts for free, but Germain would contribute nothing. So I had to pay out the extra $250 of labour to get it fixed. Now I know the car is a little older but it has only 30,000 miles on it and this is clearly a design or manufacturing problem. We choose Toyota as they have a great reputation but clearly this was misplaced. Germain also showed their true colors, as without extra profit motive they could not have cared less about wasting our time nor taking our money to fix an inherent defect in product they sold and profited from. Take home lesson, is Toyota is not what it used to be, buy a Korean car as they are still worried about their reputation. More

First time customer This was my first visit to Germain Toyota. From my initial phone call to the conclusion of the service on my vehicle I was treated in a friendly, kno This was my first visit to Germain Toyota. From my initial phone call to the conclusion of the service on my vehicle I was treated in a friendly, knowledgable manner. Germain seems to be the gold standard in auto dealers and I look forward to future dealings with them. More

Outstanding Service I've lived in five states in my day, and had cars from mainly three manufacturers. My experience with Germain is just the best. Friendly, competent, f I've lived in five states in my day, and had cars from mainly three manufacturers. My experience with Germain is just the best. Friendly, competent, fast, and efficient-that's Germain. Anne-Marie Roebuck is the best service tech I ever had. More

New service I switched service for my Prius from my old dealer to Germaine. Very pleased with the level of service. I will let my friends no there is a great alte I switched service for my Prius from my old dealer to Germaine. Very pleased with the level of service. I will let my friends no there is a great alternative. More

service specialist Geoff was friendly, polite, patient and professional in assisting us with the service of our vehicle. He also made recommendations which helped us in Geoff was friendly, polite, patient and professional in assisting us with the service of our vehicle. He also made recommendations which helped us in determining the services that are vehice needed. We were able to get the best price, without feeling any pressure during the decision making.thanks Geff, you'll be seeing us again! More

Great service and attention to detail We just moved from Orlando to Naples and were looking for a good Toyota dealership to service our 2014 Camry. We made contact with Ann-marie Roebuck b We just moved from Orlando to Naples and were looking for a good Toyota dealership to service our 2014 Camry. We made contact with Ann-marie Roebuck by phone to give us a better understanding of what Germain offered. Later we made a service appt. Our visit was excellent. Ann-marie Roebuck took excellent care of our service needs - and even insured our car was given an excellent wash job. This was our first and only visit, but we have another appt already scheduled for 6 months from now. Great service and excellent attention to detail. More

Buying a new car from Dalia Halina and I were very pleased and satisfied with the service that Dalia provided to us in the vehicle exchange and purchase of a new 2014 Camry. She Halina and I were very pleased and satisfied with the service that Dalia provided to us in the vehicle exchange and purchase of a new 2014 Camry. She is a "stealth" salesperson. She uses a "no pressure " approach which we appreciated. She knew what we were looking for, a Camry, and showed us the two models we were interested in, the LE and the SE. We test drove both models. We discussed all of the issues including the price and the lifetime power train warranty. Halina wanted a no interest loan and Dalia got 0% without us even asking for it. We did not tell her we wanted it. This was Halina's big issue. Mine was the lifetime Power Train warranty. This is the best new car buying experience we have ever had. More