Germain Toyota of Naples

Awesome customer service From the moment I stepped into the Toyota lot, Matthew was helpful, caring, and sincerely wanted to help me find the car for my husbands birthday pres From the moment I stepped into the Toyota lot, Matthew was helpful, caring, and sincerely wanted to help me find the car for my husbands birthday present. We ended up with specific 2 models in the Camry, the L and the LE. Then we sat down to figure out how the cost could remain close to the payment of the trade in Corolla. I went home with an approximate cost and then my husband came with me in the evening. He spent a long time with the manager Ron Levy and they both hit it off perfectly. Ron appreciated our financial situation, and he made it happen. We bought the 2014 Camry LE. He and Matthew were awesome to us and made us feel like our personal needs were important to them. They met our needs and were awesome about it. We will recommend Germain Toyota to all our friends and co workers! Thanks Germain Toyota for a job well done!!!!! Hany and Soraya Ahmed More

Trade in Was online looking at new Toyotas, next thing there was a phone call. I told her my car was less than 2 years old and a trade in probably was not pos Was online looking at new Toyotas, next thing there was a phone call. I told her my car was less than 2 years old and a trade in probably was not possible. She assured me that enough time had passed, and my wife and I should visit the dealership. We did just that, and Eric became our sales rep. We looked at the 2014 Highlander and Avalon vehicles, which were all we were interested in. Eric was trying to make the numbers work for us, but we discovered that any new loan payments would be higher than the one we have now. Eric asked us to look at the new redesigned RAV4. We had never been interested in that model. When he told us the many features, we decided we would at least test drive the car. Upon further research, Eric found a RAV4 Limited in Blizzard Pearl, our favorite color. While we were driving, Eric told us so many things about the car. We were amazed at his knowledge, and I must say, enthusiasm. He wasn't pushy, just friendly, and thoroughly informed about the product - very impressed. As a result, we purchased the RAV 4 Limited that day. Eric is a tremendous asset to Germain, and we wish him a long and lucrative career. One other thing I must say. We were not happy with the finance charge being imposed on our new car. We were busy signing papers with your finance person, and almost walked away from the deal when we saw what the finance charge will be. Somehow, and I still don't understand why, we signed and drove the car home.. This doesn't leave me very happy with Germain. We should have been told before the first paper was signed, what the financing would be. Of course, then we would have not made the purchase. Now, we have to try to refinance the car, and that makes my wife and I even more angry. More

Great buying experience My interaction with Randy was cordial and to the point, he was very professional and made me and my wife feel very comfortable buying a car. I will d My interaction with Randy was cordial and to the point, he was very professional and made me and my wife feel very comfortable buying a car. I will definitely recommend Germain Toyota to my friends and people that are on the market for a new or used car. Good luck Randy. More

Excellent customer service Ann-marie greeted me promptly and discussed what was to be done. She was very thorough and efficient. She kept me advised throughout my wait time as Ann-marie greeted me promptly and discussed what was to be done. She was very thorough and efficient. She kept me advised throughout my wait time as to what was going on. There were no surprises. More

service need for my car Geff Smith was great....didn't have appointment...but he took my car and fixed it anyway....thanks so much for excellent service..well done..i had t Geff Smith was great....didn't have appointment...but he took my car and fixed it anyway....thanks so much for excellent service..well done..i had the car serviced earlier in the day for a battery problem by Toyota Roadside Service...i decided to ask if the Toyota dealership could give me an opinion.....Geff took my car and had the problem diagnosed with a fix that left me smiling...i will definitely be back if my car needs anything else.... More

Great Service Ann-Marie Roebuck has always scheduled prompt service and explained needed procedures clearly. She is always friendly and helpful. I trust her to take Ann-Marie Roebuck has always scheduled prompt service and explained needed procedures clearly. She is always friendly and helpful. I trust her to take good care of my Highlander. More

My Sales Consultant...Marion R. Miller It had been many years since I'd been back to Germaine Toyota. But it took little time to feel at home again after meeting my Sales Consultant. It had been many years since I'd been back to Germaine Toyota. But it took little time to feel at home again after meeting my Sales Consultant. Marion Miller was waiting for my son and I when we arrived at the dealership. From the first moment, it was clear that he was a professional who knew the product that he was selling. It also became apparent that he enjoyed working with people and immediately made us feel comfortable. He afforded us the opportunity to ask our questions and voice any concerns we might have about our purchase. The experience has left both my son and I feeling valued as customers and enjoying our new Toyota all the more! Thank you to Germaine for hiring such a professional as "My Sales Consultant"...Marion R. Miller More

Peggy Mazaras Peggy was warm and friendly as always. She wentout of her way to make sure I got everything taken care of perfectly. A pleasure to work with! Peggy was warm and friendly as always. She wentout of her way to make sure I got everything taken care of perfectly. A pleasure to work with! More

TOO MUCH ON THE PRICE I THOUGHT THE PEOPLE WERE GREAT AND VERY HELPFUL YES IT WOULD BE NICE TO HAVE MY CAR SERVICED THERE PRICES WERE A BIT TO HIGH 574.00 FOR BRAKES FOR TH I THOUGHT THE PEOPLE WERE GREAT AND VERY HELPFUL YES IT WOULD BE NICE TO HAVE MY CAR SERVICED THERE PRICES WERE A BIT TO HIGH 574.00 FOR BRAKES FOR THE CAR WAS TOO MUCH AND THAT DID NOT INCLUDE NEW ROTORS 50.00 FOR AN AIR CONDITIONING FILTER ?????? WAY TOO MUCH More

Service on Avalons Ann Marie always does an excellent job. She takes her job very seriously. I hope Gemain appreciates how hard she works. She also drives new car sales Ann Marie always does an excellent job. She takes her job very seriously. I hope Gemain appreciates how hard she works. She also drives new car sales with my trust in her to be there after the sale. More